Wintopia Casino - general discussion (page 3)

Hello, sorry, only Wintopia! Well, they finally paid out yesterday.

Great, I'm glad to hear that. I moved your posts to this specific casino.

I'm glad your problem got sorted out. Do you think you'll keep playing here, or not really? 

I played Wintopia 25 Red Hot 7 Clover Link by Greentube with a €1 stake. In one round, Grand Jackpot symbols appeared on reels 1, 3, and 5. According to the official game rules, this should have triggered the Grand Jackpot.

I recorded the entire round and immediately sent Wintopia the video, screenshots and round ID.

The case was then forwarded to the game provider for technical review.

I've now been waiting over 5.5 weeks for a concrete answer. Wintopia continues to simply refer to the pending response.

What would you do?

Hello, I would try to asking the game provider to find out possible information from more parties. If the game provider has not resolved the matter, the casino likely has little to add. But I understand it's not your thing to resolve; someone should help, and in my opinion, this someone is the game provider.