Wino Casino - general discussion (page 3)

Radka probably thought that it might be unclear to us if you only posted a screenshot there. They won't learn much from that. So, as you write here, it would be good if you also wrote to our team in the complaint.

I believe it will end well.

It doesn't matter where you write anymore. win.casino has disabled all customer service and taken players' money.

That's definitely not right if they don't have a reason for it, but I disagree with what you're saying. If our team is helping you and you write about it on the forum, the resolver won't get to it.

So if you want that your complaint has any effect, then yes, it's important where you write it.

been waiting a while for my withdrawl with response from customer support basically saying they can do anything and I'll be contacted by management, no such thing happened, I'm fully KYC verified and at this point am assuming I'll never receive my funds.

They don't pay, they are an organized crime group that exploits honest players. They have many sister casinos where the same agents answer the same questions. They convert deposits into crypto currency to prevent getting caught. The only thing I still don't understand is how they got the big game makers into their scam organization.

Hey, I would say you don't need to be skeptical yet. You're obviously not the only one waiting, and we're giving the casino 14 days to resolve this withdrawal process. 

From what I've seen, you've already filed a complaint, so it's under review, and I believe our team will get to it soon. If they don't pay you, I'll contact the casino.

If they're only telling you basic things, I know it's not pleasant, but you'll have to be patient.

Can you handle it?

Suppose I'll wait the 14 days and see

I'll let you know if anything changes mate

You seriously think these scammers would pay anyone. The casino customer service says they have a Curacao license when in reality they only operate from Curacao, but there is no license. That says a lot. Google search can't find this casino etc.. endless list. But it's worth just bombarding customer service endlessly maybe then they will disappear forever

Try doing that, and if nothing changes, once we get everything we need from you, we will contact the casino.

I wish you the best of luck and hope this ends as quickly as possible.🤞☘️

Maybe they won't but if I at least try then I can 100% say I've tried

Okay well hopefully it happens if not ill be in touch

They will never pay 1 euro. Help people / players to not enter this kind of shit casinos. Remove from your site or type down a warning. I have been playing since 2002 i know what i am talking about.

If it doesn't happen by two weeks I will

We try to help them with complaints, so if the casino has not paid you your money and you feel that there was no reason for it, it did not give a reason, etc., file a complaint.

If the casino does not resolve it or respond to us and it remains unresolved, the casino's safety index will go down. 

We also have bad casinos here, because our goal is not to promote them, but to provide information about them. 

This specific safety index is currently below average + it does not have a license, so I personally would probably not deposit money there.

Some players are not satisfied even if the casino has a safety index of 0.1, but I feel that they play there anyway.

They will never pay scumbags

Closed account

I did add the password by the way and it clears after an incorrect paswo6

Haha! My account is now verified. So now i just have to wait 36H before they handle my withdraw 🙂 message from the team.

Yeah 100% they won't allow withdrawal stick to BC game my friend they Just closed my account for no reason