Wino Casino - general discussion (page 11)

Well, unless you submit a complaint, we can't do anything. This forum allows players to communicate with each other while admins are present, which is why I am trying to determine if this issue relates to a casino problem and if it warrants submitting an official complaint. However, it seems the casino is very good at cooperation, hence the lowered safety Index. We understand this situation, and as a result, the casino is viewed as a poor choice.

The Safety Index is low. No one should play there; it is official.

Where can I submit a complaint?

here: https://casino.guru/complaints/create

Keep it civil and informative, please; it makes little sense to be rude to people who care about your situation.

Thank you.

We need to find a way to track them down and make these piece of shit sons of bitches pay.

I perfectly understand where this comes from, but may I ask you to mind your language? Please...

In any case, if you feel the casino wasn't fair to you and the problem is related to the casino branch, not to sports betting, please complain about it using our free complaint service.

Once it is obvious and proven that the casino did act unfairly, my colleagues may react and at least lower its Safety Index.

If you are aware of any other players with a similar problem, please share this information with them.

Thank you.

Sorry to interrupt, but how many other players are needed? There are 10+ of us who have commented, people from different countries.

I agree with Ricardo, karma should hit them that hard and more.

Sure, no problem: Please read my post once more. It is not about posting "those are scammers" on the forum. Forum is for players but can't serve as a benchmark for the casino's score.

"In any case, if you feel the casino wasn't fair to you and the problem is related to the casino branch, not to sports betting, please complain about it using our free complaint service.

Once it is obvious and proven that the casino did act unfairly, my colleagues may react and at least lower its Safety Index."

Players must present their situation officially, which needs to be investigated, so we can directly inform the casino about how unfair their behavior was and subsequently lower the rating.

Forum changes nothing in this regard. This is why our administrators encourage every player to submit a casino-related complaint.

I hope you can help us with that.

These scammers keep sending out offers and think they can continue their criminal activities. They are really ruining the reputation of other fair casinos with their criminal activities..and the worst thing about this is that they are allowed to continue this.

I can't understand how a casino is allowed to cheat and deceive as badly as they do... I'm so shocked by how many people have been cheated.

Apparently I got my deposit back, €24 versus €990. So I know what I would prefer.

I think this is taking the piss out of people, I'm sick seriously sick, so I really could have spent the money as I've also written to them many times now. This is absurd, ridiculous, fucking scam casino.

What about blocking their email? Have you tried that?

Unfortunately, when it comes to such sites that are not regulated by anyone, our hands are also tied. The only thing we can do is to inform everyone about them, which is important, because this way people can be aware and really careful.

I'm really sorry for the whole situation, and your frustration is surely understandable.

Please reply to your complaint, though, because otherwise it will be rejected by our team due to your unresponsiveness.

Are your hands tied? You can easily set the index to zero. It seems like you are defending criminal activity.

I agree, I can reset the score of these scammers.

Dear user, with all due respect, perhaps it would be better to read what has already been explained in this thread. We all understand your frustration, but these ideas are clearly out of the question. The casino now has a lower Safety Index thanks to the complaints, so you can see with your own eyes that the principle "works" as described.

Let me remind you what I posted. just yesterday:

"Sure, no problem: Please read my post once more. It is not about posting "those are scammers" on the forum. Forum is for players but can't serve as a benchmark for the casino's score.

"In any case, if you feel the casino wasn't fair to you and the problem is related to the casino branch, not to sports betting, please complain about it using our free complaint service.

Once it is obvious and proven that the casino did act unfairly, my colleagues may react and at least lower its Safety Index."

Players must present their situation officially, which needs to be investigated, so we can directly inform the casino about how unfair their behavior was and subsequently lower the rating.

Forum changes nothing in this regard. This is why our administrators encourage every player to submit a casino-related complaint.

I hope you can help us with that." 🙏

Thank you.

Wino casino, after many a conversations which were complete waste of time.

1 month rejected withdrawal from bank my end (rubbish).

Had to submit proof of bank statements took week then sent me confirmation of sent funds . Guess what never landed in my account told contact my bank get them to clear my funds.

Since end September owe me over £400

Avoid at all costs but how do I get whats owed? Same with tucan owed £170

Hey. Perhaps you don't know that we have our Complaint Resolution Center, and we try to help our users in such situations.

It is completely free of charge, and all you need to do is submit a complaint here.

Please explain the situation well in the description and inform us about any updates. We'll wait for your reply.

A completely organized criminal group. Hopefully Europol or Interpol will catch the criminals at Wino Casino.