Wino Casino - general discussion (page 10)

Well, the casino, in my opinion, politely informed you that the withdrawals can't be processed during the weekends, which makes sense to me.

It also said that the payout will proceed within the next 36 hours. Seems like you just have to wait.

May I know why you sound so frustrated? From my side, it looks like they are working on it. Did you perhaps receive a more concerning email?

Yes, I know that.

Why I'm frustrated? Because I'm 98% sure that when the 36 hours are up I'll get another email saying it's taking longer, it's just a story over and over again, which you can see others have also received.

My patience is running out soon, it's absurd that people are being scammed through a casino.

You'll receive an email telling you that your withdrawal was declined, with no explanation, and they'll close your account and stop responding to these shits.

They don't pay anything, customer service representatives also serve at sister casinos cheating more time

I see, you are expecting troubles. Ok, so I'll leave you with that, of course. 

If the casino fail to resolve any issue within 14 full days, please respond back. If you complain afterwards, and they won't fix it, at least the casino's reputation will be lower than it is now.

Thank you for submitting your complaint. I understand that it does not seem to align with other players’ experiences, and I hope the casino will reconsider its approach to such situations.

Just an update. I still haven't heard anything or gotten my money, despite countless chats with them. They promise everything but deliver nothing. Damn scam and fraud casino, it makes me so angry.

Just wrote a pretty good post but it was stopped by casino.guro

Now I've completely lost hope in this crazy online casino world.

I would have liked to have seen.

You will never get anything from these pieces of shit, they are thieves…they are definitely criminals

Yes, I have known that since December 2024. Unfortunately, I managed to find their casino no. 2 which is wino.casino

But as I said, you only have yourself to blame. Rubbish like game manufacturers, casino.guro, etc. will never put any extra energy into trying to help.

Casino.guru helps Thomas who is having trouble receiving a payout of €40 when he submitted an incorrect document for his wife instead of himself.

/ Jocke

That you have the strength @radka why not just close this thread and remove Win.casino and Wino.casino from your platform. If you don't understand now that these two, probably the same people are 100% scam, then you are completely gone, unfortunately.

If you find 1 person who has received money from either of these 2 casinos, I will pay you a year's salary!

I received a refund on the money I deposited, no joke...about €100 in total. Better than nothing. But nothing about my €300 winnings.

Rubbish casino doesn't even pay back deposits even though they promised

Hello,

as noted in your email, your recent post was flagged for manual review due to abusive content. I already explained the difference between constructive criticism and personal attacks. Unfortunately, you continue to ignore this and use our forum to vent frustration rather than contribute meaningfully.

Because of this repeated behavior, your forum access is now restricted. This is not about the topic you raised but about the way you consistently break our rules.

We do not close threads or remove casinos just because one user demands it. Your approach shows no interest in transparency, only in pushing your own agenda, and that has no place here.

It appears that the casino lacks trust, leading to a decline in the safety index. You are really not the only player facing issues there it seems.

Feel free to submit the complaint, please. Each time they fail to respond to casino-related issues submitted by a player, there will be consequences. Sadly, it is the only way to prove how they act.

Then I'll fucking show you how much of a scam this is, this is from today. I just chatted with them and then I get an email from them with this about my payout: Then I try to log in to my account, where I see this: so it has also been deleted. I don't give a damn, those pigs should be put to death, if I have to send them 1000 emails, I will. Little pigs, fucking lousy people

It doesn't help anything, it's just a waste of time. You're not going to do anything with it anyway, are you?