Wino Casino - Player's account has been closed and winnings confiscated.

I wouldn't even call this casino a casino, they are thieves, taking people's winnings to please themselves. They are vile people who deserve a beating, promise people gold and green forests and yet you don't get it, send out SMSes and emails so that you can get more credibility that way, it's over. Hope karma hits them harder and harder, then they can see what it's like! I won 990 euros, do I get them? No and now they have blocked my account and deleted it. Despite countless chats with them over the last week and probably almost a week and a half. They are thieves, scammers and more!!

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wino Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• Have you passed account verification in the casino?
• Is there a chance that some personal information found in your player profile was not accurate?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hi Thomas.

I registered as a user less than a month ago, the last 2 1/2 weeks have been spent verifying my account and getting my money out, money I never got.

I've played a little bit of everything, so everything. Both casino, sports and machines. I won a lot when I got a bonus in a fishing game, where I got up to 10x the amount I won. So really I would have won €1500, probably more but they wrote to me that it would take longer because it was a maximum of €1000 a week that you could pay out.

All my information was correct, so nothing there.

Not a single bonus, as I have experienced having to play through a bonus before and I don't want to go through that again.

Thank you

Michael

Thanks for the detailed explanation.

• Could you please share a sample of the recent emails or chats you exchanged with the casino regarding the issue?
• Please send this supporting evidence to my email at tomas@casino.guru. I apologize for the inconveninece.

Looking forward to your reply.

Dear Mich43,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello again Thomas.

Since I have started using a new mobile phone and deleted all emails from the corrupt company, I unfortunately have nothing, neither conversations, screenshots or anything else.

They still have to pay for taking my winnings and their way of "running" the casino. It’s disgusting and it destroys people. I have brain cancer, in other countries people have to pay to have surgery but in Denmark we luckily have free treatments etc.

I am sorry to hear that.

Could you please share a screenshot of the error you receive when you attempt to log in to your player's account?

I apologize for the inconvenience.

Dear Mich43,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I can't even open the crappy casino site. And I don't even bother trying, but finally it said that my account doesn't exist.

Thanks for your reply.

Without any evidence of the incident, we are unable to confront the casino.

Kindly gather any evidence regarding the issue and send it to my email at tomas@casino.guru for review.

Thanks in advance for your cooperation.

Dear Mich43,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru