Wino Casino - general discussion (page 2)

Win.casino and their sister casinos belong to the same criminal organization, they convert deposits unnoticed into crypto currency so that they are not found. The agents are hired for a small salary and I do not believe that they are involved in the plot, their job is just to keep the player as long as possible in the belief that they will be able to withdraw their winnings, in the end the operators of the criminal league just close the game account for no reason, if the player does not deposit more, this ruins the reputation of all casinos when they are allowed to run the games of big game developers for scam purposes

And now they closed the chat for me.

So these are the kind of pranksters you wouldn't have thought existed in 2025.

Add yourself as a cc in a new email now that I sent with all the documents once again.

They have nothing to complain about. They don't want to pay out money, that's their business idea and therefore they must be shut down.

Absolutely correct analysis. I've contacted the game developers but of course they don't respond. They make money.

This kind of review you should write instead of your shit text and 5,6 points.

Help people to not loose their money.

0/10. I think the casino guru is paid to keep the reviews good.

I could even pay the amount I won from my own wallet to hold the criminals at win.casino accountable for this scam.

I completely agree, I don't care about the money. I just don't like it when it's unfair. It's okay to lose but it should be fair.

Do your job!!

They still dare to bombard you with new bonus offer messages, even though they coldly closed accounts from win.casino and spintime casino.. damn brazen criminals

While we're at it! One question you can ask casinos is what RTP they use. Most of them answer that they can't influence the RTP that the game developers set. Which is of course bullshit!

The reality is equal to the following!

The major game developers NetEnt, Play'n GO, Pragmatic Play often make many different versions of the same game with different RTP levels, e.g.:

96.5 %

94.0 %

91.0 %

88.0 %

76.0 %

70.0 %

etc…

wino.casino

win.casino

Spintime.casino

Has its RTP set over 101% with the help of the developers. Just to be able to fuck people completely.

The funny thing is that the slots/games are completely different to play compared to playing the same game on an OK casino site. An OK casino site gives x17-30 on bonus games for example while these scam casinos give x33-66 or more!

You guys are just crap! You don't rate based on what's important to us who play for big money.

Hello.

Obviously Tthe original goal here was simply to find out why the KYC process is taking so long and whether there’s a chance we could help. That’s what we do. But judging by the way you’ve been engaging here, I’m honestly losing the motivation to keep this conversation going.

Surely it's obvious that our ratings don't suddenly change just because someone posts their first angry forum message. We review things through proper complaint investigations — that’s how we’ve always done it.

It’s nice that you found a like-minded companion – I get it, everything feels easier when you’re not yelling into the void alone – but this back-and-forth isn’t exactly a constructive discussion anymore. It’s just frustration. And while we’re very used to that, I’ll say this clearly:

If you don’t get your payout within 14 days of the withdrawal request, we’ll be happy to take a proper look via our complaint process.

That’s how we operate. And judging by your posts, I’m not sure you’re aware of that. But I remember the bandoned comalint too. So, that's basically it.

https://casinoguru-en.com/how-we-resolve-casino-complaints

I know you won't like it, but based on how you’ve approached this for example this conversation, I can’t say I’m too surprised the casino closed your account. That’s not necessarily proof of guilt on their side – sometimes it’s just their way of avoiding future conflict or problem players. It has always been like this. 🙁

But of course I understand it is not pleasant, and the complaint is still at your disposal.

Kindly update your complaint, so Veronika may stay in touch wiht you. And please use words there too, screenshots are barely enough. 🙏

Best of luck to you.

With this kind of casinos you are not able to help. I was running a complain with you regarding win.casino but you couldn’t do anything. With this type of casinos there is 0% to solve withdraw issues. Why? Because they never ever do payouts.

I understand your frustration, but in order to take effective action, we need your cooperation to prove the issues. The complaint system is not about siding with casinos; it’s a tool that, when used properly, can lead to penalties for problematic casinos. Without verifiable evidence, however, we can’t act, because we cannot declare a casino a scam based on claims alone.

Besides, your last complaint was closed due to your unresponsiveness. Do you remember?

https://casino.guru/win-casino-player-s-winnings-have-been-confiscated

We have been waiting for two weeks for your response to the complaint. So no, you are not that correct.

If you really want to make a difference, you need to engage in the process.

Otherwise, this just ends up being the same old thing: complaints on the forum that go nowhere and basically serve as one-way therapy.

Didn't you want to warn players and lower the casino’s rating? This is the official way to do it.

This casino worked exactly the same way as the infamous Betsolino, with the difference that the customer service still works..same system, the player is deceived by converting the player's money into cryptocurrency

attachments about the scam

fully approved kyc

They claim to refund deposits

I also had to destroy my bank card, due to possible misuse, this criminal league at wino.casino may also just be phishing players' bank details

Well, in order to actually proceed with the complaint, please focus on providing full information also there.

For example, I did not say you should avoid screenshots completely but also use some words. Now it looks like you have much to say on the forum but are keeping it very short in the complaint. I find this situation quite unfortunate.

There is nothing unclear in the situation. I made a deposit and won, without any bonuses. Kyc was fully accepted, at the withdrawal stage the withdrawal was rejected and the account was deleted without any reason. very simple