Vulcan Vegas Casino - general discussion (page 3)

Hi, I'm sorry you're having such problems with verification. Are there any specific documents you have to send and what is wrong with them? Are they not just clearly visible or does the casino have another reason to reject? Are you still in contact with them and trying to resolve it? 

Anyway, I saw that you have managed to open a complaint with us and I strongly believe that you will be able to resolve it with the casino and you will eventually get your money.

Be sure to let me know if you have any new information. 

Hello, I wanted to ask what the status of the verification process is?

14:10

Hello! Just a moment, please, while I review your request.

14:11

Thanks for waiting! You are now successfully verified.

14:13

Can I help you further?

14:15

Okay, first of all, thanks for the info. Please release my account so I can withdraw and, of course, deposit.

14:16

Just a moment please, I'll be right there with you!

14:17

Reason bekoSuper thank you

14:17

I'm sorry, what?

14:17

Sorry typo

14:17

I still can't access deposits and withdrawals

14:18

Melanie is preparing an answer for you. Please stay in the chat.

Just a moment please, I'll be right there with you!

14:21

Yes, no problem

14:21

Melanie is preparing an answer for you. Please stay in the chat.

Cidalia Maria Pereira Correia, I'm really sorry for having irritated you... I really apologize a thousand times, but I've just checked the system and you still need to send us a photo with your ID so that your account can be seen in the background.

14:25

I have done this several times now

14:26

Unfortunately, the photo was rejected. Please try again. I'm sorry for you.

14:27

Thank you for your message. If you have any further questions, please feel free to contact me. Have a nice day.

2:30 p.m.

The same

Hmm, is it possible that something the casino wants to be clearly visible in this photo is not visible? I don't know what else could be causing the problem but this is a common one. But they would have to tell us how it is because without that we won't know more. 

Despite, your complaint is still in process, so our team will be as helpful as possible.

I've taken and sent so many photos, but I keep getting different excuses. What I don't understand is that from my perspective, you can see everything.

Before the big win, everything was fine with the verification. I was always able to withdraw without any problems. Everything had always worked fine. The problems only suddenly arose after the win. Before the win, as already mentioned, my account was fully verified, and every withdrawal worked without any problems.

Yes, it seems to me also like an unnecessary problem that suddenly bothers the casino a lot. But when you talk about different excuses, what did they tell you? I saw that the casino also replied to your complaint and came across some different applications like photoshop and the like that you denied using. So I'm curious to hear their next response.

I don't know anything about Photoshop. I'm not a pro with computers anyway. I'm glad I can write emails and can handle repeating things. Besides, why would anyone use a shop to take photos? I don't understand. What good would that do for verification? I'm not applying for a model casting, just for verification.

As mentioned, this had already been completed before the win and all payouts were accepted and paid out without any problems.

Unfortunately, there are many players who abuse Photoshop to get some money they're not supposed to, actually. So, I am not surprised that sometimes casinos must be very careful.

But in cases like yours, they should investigate everything thoroughly and pay the winnings if there is no problem and they verify you. Hopefully soon we will get there. Right?

I would like to encourage all players to deposit money at the online casino Vulkan Vegas!!!

First of all, your account is verified (for small withdrawals)

But be careful, if you ever make a higher profit it will suddenly no longer be verified.

Vulkan Vegas keeps refusing verification with new excuses, no matter what you do.

There is no contact via email.

The only thing you get from them by email is advertising

But it's your money and you still decide for yourself.

All I can say is be careful!!!!

Then why are there nicknames / email addresses and also a password?

So how should one abuse a player account and how?

Thank you for your post here again.

I just realized that you are writing the whole time to the wrong casino thread, though.

As I checked also in your complaint, you refer to Vulkan Vegas and not Vulcan Vegas Casino, which is closed, right?

Never mind though, just for everyone to know, could you post any news regarding your complaint in the right thread, please?

I believe it will really be helpful for others.

Unfortunately, there are many ways to abuse it.

Lately we had many cases of scammers abusing the email addresses of our users, for example.

It is really sad, actually.

Hello, this is about my withdrawal, and I'm being asked for verification, which I've already submitted. It was deposited years ago with a different card. I received a penalty for it, and my winnings were confiscated. I played again after years and won by depositing with my own card, and now they're asking for the card again, even though we resolved the issue last time. No one is helping me; this casino is complete garbage.

Hello,

So you're saying that in the past, your winnings were voided because you used someone else's card, and now that you've used your own card, the casino needs to see the details of the other card? Well, that's weird.

Maybe there is still some sort of misunderstanding.

Could you kindly share the support response or request you received? The whole communication regarding this second card would be great. Perhaps together we can find a way to resolve this.