The player from Germany won €15,200.03 but faces repeated verification issues when attempting to withdraw. Despite previously successful withdrawals, the casino requests excessive photos for verification, leading to rejections and delays since January.
Vulkan Vegas Casino - Player’s withdrawal has been delayed.
Amount: €15,200
Vulkan Vegas Casino
Safety Index:Very highSafety Index
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9.8
Vulkan Vegas Casino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
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Case summary
5 hours ago
Public
Public
21 hours ago
Translation
I won €15,200.03 at the casino. When I wanted to withdraw, they suddenly wanted more and more photos of me. Even though the withdrawals always worked perfectly before, regardless of the amount, now they're suddenly refusing to pay me this amount. I've uploaded so many photos since the beginning of January, but the verification always takes forever. Then all of a sudden I get a rejection for whatever reason. I'm at a loss and I'm asking for your help.
Automatic translation:
Public
Public
6 hours ago
Hello Cidalia1900,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when exactly is the verification process ongoing?
- Did the casino ever specify the reason for rejecting a specific document?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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