Verde Casino - general discussion (page 23)

I transferred 2210 minutes on the 7th of 6 months and won.

Fairy! There is a complaint section on this page. Write there briefly (in English) what the problem is. They will respond and maybe ask for some documents. But you have to send it by e-mail. If you write here many posts a day, it will not be solved, believe me. I wanted to help with my post.

Thank you for stepping in. We are beyond that point, I'm afraid.

https://casino.guru/verde-casino-player-s-winnings-are-being-delayed 🙁

It doesn't make sense unfortunately and the correct spelling is also not correct. I tried to explain what to do, but I couldn't.

I really appreciate your efforts; we have been trying to understand the player for quite some time: in the complaint, per emails, and even on the forum. Well, sometimes the person can't be helped. 🙁

The point is; she played and according to the casino she paid with a card under a different name. She denied this, because at the time she said she didn't have a registration yet. But as I wrote, the lady is not intelligent.. I would suggest introducing an IQ test for registration. ;)

Thank you. I and my colleagues concluded that too, but we were unable to explain how the problem actually happened and also that she broke the rules,...

To the point of testing some people, I guess I should not comment that you are the best! 🤣👍

I've been waiting for a response from them for 5 months now, and their team of specialists and my lawyer wrote to them and we're still waiting for a response.

As they say in our country; it's not the sharpest knife in the drawer. :🙂

That has been a really long time waiting, for sure. You need to have a lot of patience. Right?

😁 That's just a very cool saying. I appreciate you mentioned it!

Verde Casino steal all of your informations!!! Don't register there!!! It's the biggest scam I've ever seen!!! They want so much personal information about you and all that for 150Freespins where you have 2 winning lines (out of 10) and after you'd won around 20€ they tell you that you've to pay, that you can use your bonus!!!! Ohh Lord, please take these prick's, before I'd to do that!!!

NEVER REGISTER ON THIS PAGE!!!

Read the comments below, before go to Verde casino!!!

I'm not a scammer folks, they're!!

Hmm, what do they want from you when it's so personal? Do you know that many casinos require verification? I'd like to know what you're so upset about.

As for the bonus, could you show me what you took? Maybe that would explain everything.

Hello, I play in Verde Casino for years and never had problems even with big cash out (6000€) into my bank account. In the last 3 weeks I tried to pay out and I received after 3 days money back in casino account. I changed my bank account because I have two but same issue. I tried to pay out in paysafe account, same problem. I was at Customer support the 4th time and they just tell me that they will send it to the right department and they will send me mail what is the problem but I never received a mail. Now I try to pay out my money for 5th time and waiting if they send me again on casino account or finally to my bank account.

Oh, that sounds serious to me. Would you say it would be possible to send you the money via crypto instead? I'm asking because almost every time we are involved in situations where the casino has limited options or faces payment provider issues, crypto is the last resort. In my opinion, this form of payout is effortless for both sides and always available.

In any case, if you could use some help, please stay in touch. I hope this attempt will finally be successful!

I really wish I read all this before registering with them and depositing my money. Made quite a few deposits amounting to roughly 220 € before I actually won something and obviously this is were the issues began. I was already pissed off because unlike any other casino I've been registered with, you need to let them know when you upload documents for KYC verification otherwise it would just stay "on review" forever, even when you let them know about it they in no rush to check as they (according to their t&c) can take up to several days to do so. Right from the start I uploaded my driver's license and proof of address, then after I requested withdrawal without asking I uploaded photo of my bank card I used to make deposits and my payslip as a proof of wealth (for any other casino I've been with this is more than enough), then I was asked to take a selfie while holding my driver's licence next to my face (I would understand if any of the documents I provided would seem suspicious, however all been verified and approved), I did what they asked, then they requested to take selfie while holding my bank card next to my face (I really got frustrated about it), did that too, whats next??? My account still not verified, I contacted CS and was told they need to do general check on my account... Pardon me, but fucking seriously?!?!? CS told me to just sit and wait as it can take another several days. This casino and their model of operating is the most unfair towards the customer as they prolonging withdrawal as long as they can in hopes to either find any reason to not pay out or simply to let you gamble all your winnings away. Something has to be done about it, can't believe they are allowed to treat people like this. Avoid at all costs, verde casino are scammers.

Hi, it's unfortunate that some processes take quite a long time even though they don't have to, but I would like to know when the verification process began and when the casino first asked you for something. Sometimes it can be painful, and I completely understand if you're upset, but I would say that from everything I've seen, these aren't particularly unusual things, even if they are often incomprehensible to players. 

It would always be good if the casino said everything it wanted at once and looked into it, because this way it can take a long time and be unnecessary. 

We give casinos 14 days for the verification and withdrawal process, and if they fail to meet this deadline, you can complain to our Complaint Center.  

Dear kingstony6

Sorry to hear about your situation.

Would you please provide yoru accoint ID in order to investigate? Since the one we managed to find based on your nickname does not have any gaming/deposit history.

Regards

From what I see I registered with them nearly a year ago, though I wasnt active up until recently, couldn't tell you exactly when I started kyc, as at the beginning I just tried to earn bonus since one of the requirements were to be verified ( this is how I learned that you must inform them about uploading the documents), then I became more active and made first deposits at the start of December. I got lucky on New year's Eve, wagered bonus spins winnings x40 (to play 30€ making them 1200 is no joke, it takes a bit of luck), I can appreciate it was holiday period sort of, but at the same time verde claims their customer service works 24/7/365, so I guess this was one of the reasons that also fueled my frustration when every uploaded document took nearly 24h each to be checked and approved. Been constantly on CS tails to get it done, as the winnings were rather heaven sent for me at the time. As of now, I received an email that verification been completed, so requested withdrawal one more time (significantly less amount than originally, as I gambled some away (I suck when it comes to sports betting🤦🤣)), which been confirmed, though not yet approved, which again according to their t&c can take from 5min up to 24h. Will give an update on how things are unwrapping. Thanks for your concern though, I really appreciate it and happy such a website exist, which I consider to be a massive help for gamblers. Stay strong!

Well obviously I dont use nickname with verde, as I can only use my real name. As of now my verification is finished and requested withdrawal. The only I can say is even if you allowed, it not necessarily mean you should. If someone sending a photo of a valid physical ID and bank card with name and credentials that are matching, there's no reason to keep asking for selfies with them, especially selfie with bank card after you received one with ID, you make your customers feel vulnerable and it's a big NO NO. When I asked your customer service how do I go about sensitive information on my bank card they suggested I stick a tape or something on it🤦 not every person even in this age and day are good with digital editing and why would they be. What you lack is consideration towards honest players. On a bright side, I really enjoy playing in your casino, love the wide range of games and plenty of interesting bonuses. I know you can do better. Please listen to your customers and improve where necessary!