Velobet Casino - general discussion (page 7)

Hello

Thanks, account has been verified now but sepa withdrawal has been rejected so I've sent pictures of my card to kyc@velobet.com as advised. Hopefully that works! Would love some response from velobet because I've had none so far.

Cheers

I must say that as it stands I consider velobets business practices to be deliberately predatory and obstructive considering that none of their communication channels appear to work. I have also self excluded from their sister/umbrella companies, so the fact they even took my deposits is suspect. I have tried 3 different email addresses from the UK and all have bounced back. If there is someone from velobet here I would like to see all my deposits refunded, otherwise I will be looking in to how to warn other players and work towards stopping them from preying on people in the UK.

Thanks for the platform I hope they do the right thing, or at least other players will be warned off.

@Velobet Casino

Better tell me when my account will be unblocked? It has been blocked for almost 4 months. I cannot play or withdraw funds

Hmm, I don't think the casino has to be bad if you're still waiting for the card to be verified, because that's probably why your withdrawal was rejected. Of course, it's easiest to ask what's going on, but I see you can't get an answer, so as you said, I hope that a representative will get to you here on the forum and explain what's going on. 

If you still have issues, you can turn to us, but I firmly believe that once you verify your card, the money will be transferred to your account. 

Let me know how it goes.

Hello, did the casino tell you any reason why they blocked your account ? Do you still have some money in the casino and therefore in your gaming account ? 

The account has been blocked for review. I don't remember what exactly it is about.

Yes, I have money in my account at this casino

In that case, I think it's been a very long time since you've received an update on your account.

I would definitely suggest you start a complaint where our team will try to help you in this unenviable situation. I think that would be the right thing to do. I'm wondering why you didn't come forward sooner ? 

I wrote about it here in November. I didn't file a complaint because my friend was in a similar situation. He wrote to me that this casino very often blocks the account for 6 months. After this time, they unlock and withdraw the money. I don't know why they do that? In my opinion, it's a lie that they are checking something.

The transactions have not all been made. First I had problems with a deposit and now they have not paid me a withdrawal, only problems.

Hello. My question is, if your friend actually received the money at the end?🤔 I still reckon, it would be probably better to submit a complaint, as Jaro already suggested, especially if you've got the feeling, that they could be lying, as you said.

Hello there. I a a bit confused here, to be honest. I can see your complaint here 👈, and you probably did not give any update about your deposit being credited. Am I right? Could you please do that, so our team knows about it and can continue to work on your case? Now there is a problem with the withdrawal, as you said. Could you give us some detailed information about that? When exactly have you requested the withdrawal and what did happen after that? In order to help you with this issue, we need to know all the details. Thank you.

You make a bet, they discount your money and then they don't raise it, they don't let you make it when you're going to make it, it's incredible.

They stole money from my account, literally, I had 300 euros and they left it at 150 euros without telling me the bet, this is the worst.

Sorry they didn't leave 150 euros, 100 out of 300 euros UE had 200 euros stolen from me.

They have stolen everything from me, it is to report them.

The matter has been partially resolved. I received an email that the money would be withdrawn and the account would be closed forever.

Slow and steady, please. Try to write one coherent post instead of 4, because I don't understand what you write very well. You can't withdraw money, I've already found that out. The casino has currently taken some money from you, so you have €100 left. Did they tell you any reason why this happened ? Did you play with a bonus before or not ? Try to focus on the important things and explain it calmly.

Also, as Romi wrote before, it would be good if you update Kristina in the complaint so that your case can move forward. 

Click on this link and tell her what happened and answer her questions, as she is handling your complaint.

I would be grateful.

Great, so we're seeing some movement. Let me know when you get your money and if your account has been closed. 😉

I'll be waiting.

Perfect betting house for Spaniards with a gambling addiction. It is a lie that they do not allow Spaniards. I can prove it. They do not comply with the Spanish rules. They allow Spaniards with a gambling addiction to play since any Spaniard registered in the gambling addiction registry I would jump into a betting house, they allow it. I am going to report the case. I have already lost everything.

velobet.com reopens accounts allowing players with a gambling addiction registered in the registry to deposit and bet, and all of this having been informed of it in advance a few times and I can prove everything