Velobet Casino - general discussion (page 25)

Hi Jaro,

I have served notice on VELOBET that i will be challenging this legally after i get a response from their "internal team who are investigating"

there were major failures by them to stop my gambling , they disregarded KYC measures and allowed me to continue to lose tens of thousands without any bank statements or any KYC measures.

they disregarded my request for PERMANENT closure and said i had to specifically say that its due to gambling additction or harm for them to classify it as permanent, THIS IS HOW MUCH OF A CROOKED ROGUE FIRM THIS IS,  I asked for PERMANENT account closure, and was only asked how long i want the ban to be enforced to which I replied PERMANENTLY - FOREVER. 

There were no mentions of the "clauses" that they are reciting RETROSPECITIVELY that i needed to have told them its down to gambling addiction or harm, this was NOT ASKED nor documented anywhere and they are only informing the consumer of this moths later as part of this complaint of why the account was re-opened. SHODDY STINKING CHARLATONS trying to cover themselves after major failures , none of this adheres to gambling regulations or responsible gambling safeguard measures that this casino is obligated to follow!

They have ruined my life and i want justice.

I have submitted a complaint on this site, I hope you can help me, i will only persue costly legal action after exhausting all other means like internal complaints at velobet via this site (Casino Guru).

Thanks for your help, I appreciate the fairness of this site.

In these cases, even though players may not realize it, it is important to say why you want to close your account or self-exclude. These are not the same thing. 

It is usually best to mention if you have a gambling addiction, even though I know it is not entirely pleasant. This is because when a player says they want to close their account, the casino may try to persuade them and offer them bonuses and the like because they want to keep them as a player. If you mention that it is ruining your life in some way or that you have a gambling addiction, then it's a different story and they definitely shouldn't do that. 

So let's see what our team says and how it goes. 

WARNING - PLEASE REVIEW THE LINK BELOW REGARDING ALL CASINOS OPERATING UNDER SANTEDA Group (VELOBET , MYSTAKE, DONBET, GOLDENBET, ROLLETTO, COSMOBET).

https://fintelegram.com/compliance-report-santeda-international-europes-most-sophisticated-illegal-gambling-network/

DO NOT SIGN UP, DO NOT PLAY, TAKE IT FROM ONE OF THE THOUSANDS OF PEOPLE WHO HAVE BEEN DE-FRAUDED BY THIS ILLEGAL PREDATORY FIRM, HERE IS MY STORY:

THEY Are not licensed to operate in the UK but accept UK Players and deposits.

I had self-excluded from VELOBET, DONBET, and Goldenbet, after them taking all my money on their scam illegal casinos, they allowed me to re-open my account, no questions asked, and continue to prey on my gambling addiction to lose even more and end up in debt. These predators are RUTHLESS, no responsible gambling measures, no questions asked, operating illegally and run by a criminal enterprise.

I have irrefutable proof in the form of emails from VELOBET's KYC team and Mary Cole VIP manager, where they asked me for bank statements, my withdrawals were put on hold, I told the VIP manager i will never provide bank statements and will play elsewhere should my account be limited and withdrawals witheld. THIS PREDATORY FIRM TOTALLY DISREGARDED KYC MEASURES, The casino continued to allow me to play and withdraw and this is irrefutably evident in the emails dated from KYC and later deposits and withdrawals (in future tense), which clearly show I was allowed to continue to play and withdraw perfectly fine ALL WITHOUT PROVIDING A SINGLE DOCUMENT TO KYC, no bank statements, nothing! 

VeloBet will have NO LEGAL STANDING as you will NOT BE ABLE TO DEMONSTRATE that i complied with your KYC request, you will have NO documents to show for your CLAIM!

VELOBET preyed upon my gambling addiction and i will be able to demonstrate the debts and VeloBets failures to any legal authority which will oversee your conduct.

1) They accept self-excluded members , i.e people registered on GAMSTOP / GAMBLOCK / GAMBAN. They prey on gambling addicts and vulnerable people

2) The games on their site is RIGGED to the max, i've had £50k+ losses over a year without a single win, only the initial small win after signup. The RTP is non-existent thereafter and the worst ever experienced compared to many other casinos. They initially let you win a small amount and payout fast to entice you to come back and oh boy, you will wish you never came back, they will rinse you dry to the last cent and spit you out.

3) They money launder (shell payment processing) via third party "businesses" / organisations, which is unlawful and a massive breach under VISA and Mastercard regulations. if you deposit you will soon realise your paying a vast array of EU based businesses such as (achill, Pprince.io, VFlow, Nframe, Santeda) instead of the casino, these rogue firms are based out of lawless states: Krakow, Nicosia and Prague.

4) They charge you ridiculous amount of fees on withdraw and then blame it on fees outside their control.

5) If you deposit by card from any country outside of the EU and in any currency other than EURO currency, you will be hit with massive currency conversion fees, something they dont disclose or tell you about on their scam site.

6) I closed my account PERMANENTLY months ago only for them to allow me to reopen it on demand to lose thousands more.

7) Velobet continued to allow me to play and withdraw after they requested bank statements for KYC measures but I totally rejected and did not provide a single document and yet Velobet continued to let me play.

I have all the emails with Mary Cole the VIP Manager and in the process of filing lawsuits against this illegal gambling network.

LET THIS BE A WARNING TO OTHERS FROM A REAL PUNTER WHO FELL INTO THIS CASINO'S TRICKS, IF YOU PLAY HERE, YOUR LIFE WILL BE DESTROYED, 100% GAURENTEED. Don't listen to any positive reviews, they are from predatory reps/affiliates associated with the casino.

JUST READ THIS REPORT WHICH EXPOSES THIS CRIMINAL NETWORK AND YOU WILL KNOW THE TRUTH:

https://fintelegram.com/compliance-report-santeda-international-europes-most-sophisticated-illegal-gambling-network/

I'm quite surprised that you say that even though you didn't provide them with a bank statement, you were still able to withdraw money. I wouldn't be surprised if you could play but withdraw almost no casino will allow it if you don't have KYC successfully completed. 

I'm also interested in this when we talk about fees. What payment method did you use and how high were the fees? 

Jaro,

I have submitted a Subject access request to this rogue firm and waiting on the DATA to be provided.

I have evidence in written timestamped format (email and chat transcripts!) they asked me for bank statements, I utterly refused, I sought confirmatiion from the VIP Manager Mary Cole that my withdrawals wont be impeded or impaired, they continued to accept my deposits AND PROCESS MY WITHDRAWALS without a single document being provided.

As mentioned, this can be clearly demonstrated by the dates on the KYC request which was way BEFORE the many deposits and withdrawals that followed.

I deposited by debit card, the fees were currency conversion fees which they do NOT tell you about as they are using SHELL Payment processing firms which is a means of evasion and against VISA/Mastercard rules (achill, Pprince.io, VFlow, Nframe, Santeda) to name a few, all based out of European Lawless states (Krakow, Nicosia and Prague) and they charge in EURO thus UK players will face currency conversion fees.

They also deduct a massive chunk on withdrawals via bank transfer for reasons undisclosed, but its way higher than the maximum fee stated on their site!

I've also found out recently due to research that VELOBET is part of Santed group! I HAD SELF-EXCLUDED Permanently from their sister brands (GOLDENBET and DONBET) before and again another major failure, they allowed me to register and play at VELOBET thereafter!

I will not forget or forgive, I am at rock bottom and will persue justice to the enth degree.

Thanks for the additional information. As I said, I find it strange. 

I will comment only on the last part, which is that if you self-exclude from one casino in a group, it does not necessarily mean that it will be the same for another casino in the same group or that you cannot register there. This would have to be stated in the terms and conditions, that self-exclusion from one casino means that you cannot register within the entire group. 

I will be happy if everything can be sorted out and resolved. 

If you have any further news on how your case is progressing, I would like to know about it.

I'll keep my fingers crossed for you.🤞

Can any one help theres nothing on velobet for me to verify my address and there saying they need it for me to withdraw

Okay, so you asked them what to do or where to upload it? Maybe by email? 

WARNING

After I completed a full hard KYC even I recorded a video of my self syaing the stuff they told my first withdrawal was good. The second one is on hold because they are investigating my account. I received an email saying this investigation might take 6 MONTHS`!

Hi, if your account is under investigation, that can happen if you've had a call with them. But if it's going to take 6 months, that's not okay. We give casinos two weeks to resolve these issues, and we understand that some things might be more complicated and therefore require more time, but definitely not that long.

Did they send you this after you had a verification call with them? They didn’t say anything else, did they? Do you have a clue why it could happen?

No they sent me this after I tried to do my second withdrawal. They actually rejected my withdrawal and then they sent me this. I also cant request a new withdrawal I get a message saying "You do not have a permission to make a withdraw" . I attach a screenshot of it. They never sent me anything else. I completed their kyc which was really hard to be honest and my first withdawal have been deposited sucessfully. When I tried to make a second withdawal I received an email saying that they do an investigation which it might take 6 months!

Your withdrawals aren't going through because they're conducting an investigation that they said could take up to six months.

Anyway, if they verified you and sent you one withdrawal and then immediately started an investigation, I don't really understand that. Did you earn the money from some kind of bonus? 

After my first successful withdrawal I made another deposit and when I asked for another withdrawal they started this investigation which they say it might take 6 months which is insane! No I never play with bonus.

Well, that doesn't really make sense to me, as I said. We'll see what the team has to say about it. I know this casino usually responds to complaints, so I'm confident they'll clarify what's going on and so on. 

Hope so. Let's see.