Vegadream Casino - general discussion

If you want to discuss anything related to Vegadream Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I have never seen such an uncomfortable casino as this one.

I won 1500 euros and just because I played one more than the permitted 4 euros out of thousands of games I played, the win was canceled.

If you didn't have any significant winning when you bet once over 4 euros, then of course, it unfair to void the winnings. The casino should pay it anyway, because it didn't give you any advantage.

On the other hand, if it happened multiple times and you had some winnings there, then you simply breached the terms and then there's a reason to void the winnings.

Daniel I played over the max twice and didn't get any advantage from it.

I noticed it right away and changed it again, it was set to more than 4 euros, I didn't set it myself.

Please contact Vegadream and ask for goodwill you don't want 1500 at all but only half maybe I've downplayed that to myself

In that case, you need to submit a complaint on our website and our team dedicated to player complaints will deal with it. I have no contact details for the casino (except those that are available publicly), but my colleagues might know other ways.

Dear Nick, I have filed a complaint against the casino

I would like to know if there is a possibility to take action against the casino. They have robbed me of my profit and I don't want to accept that so easily but fight for it

I found your case here:

https://casino.guru/vegadream-casino-player-s-winnings-have-been-voided

I believe the best approach would be to wait if the casino reacts to your complaint. They still have some time.

Scammers are lousy little scammers with manipulated games look at the payout at 24-124€ that's a joke

Game NameDate and TimeBetWinBalanceDazzle Me™ Megaways™2022-05-22 03:05:480.200.000.04Dazzle Me™ Megaways™2022-05-22 03:05:370.400.000.24Dazzle Me™ Megaways™2022-05-22 03: 05:330.400.000.64Dazzle Me™ Megaways™2022-05-22 03:05:140.400.001.04Dazzle Me™ Megaways™2022-05-22 03:04:590.400.681.44Dazzle Me™ Megaways™2022-05-22 03 :04:440.400.441.16Dazzle Me™ Megaways™2022-05-22 03:04:400.400.001.12Dazzle Me™ Megaways™2022-05-22 03:04:252.000.001.52Dazzle Me™ Megaways™2022-05-22 03:04:212,000,003.52Dazzle Me™ Megaways™2022-05-22 03:04:182,000,005.52

Hello,

could you insert the pause between Bet and Win Balance?

Is it just possible that you played on a slot with lower RTP, maybe?

Hello Wibrak,

I believe you have to spin more spins than that to make sure the slot is rigged.

Anyway, have you checked the RTP as I already asked you?

I check it in our gallery and it should have around 96,1% RTP, but:

"Bet Sizes, RTP and Variance:

The return to player of this game is 96.1%, about our average yardstick of roughly 96%.

The range of bets on the site we tested ran from a minimum bet per spin of $/£/€0.10 up to a maximum of $/£/€50.00 per spin.

The volatility of this game is medium, which makes it a less optimal match for our preferred slot machine strategies. Our slot strategies target the highest possible volatility."

hey,

I came across your site and I hope you can help me as well.

I've been using the Casino Vegadream for almost a year, I even got the Walk of Fame Loyalty Level 11 there, and also recently received the VIP Bronze status from the casino.

I have paid out one or several hundred euros several times, everything always went smoothly.

But now that I have had 2,000 euros withdrawn, this withdrawal request is not even being processed, so to speak, ignored by the casino..

Could you please help me to get my money because I am entitled to it?

As always, I deposited RAW CASH without a bonus!

Hello there!

I'm glad you've found us!

But I think we would need more details, to begin with...

When did you submit the withdrawal?

What is its current status?

When was the last time you were in touch with the casino, and what was it about, please?

I certainly aim for the full picture, hence I'll wait for your response.

The casino still hasn't processed my withdrawal! Can you please help me .. I am desperate

Normally, I would ask you to answer those questions to help the cooperation, at the moment, we know nothing about your issue aside from what is stated in the complaint.

But sadly, it has not yet been 14 days, so we have to wait a bit 🙁

I'm sorry to say that.

"If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you."

I'm already fully verified since I've been using this casino for almost a year! I have withdrawn several times, it never took longer than 48 hours! We said because the casino has a maximum processing time of 48 hours for withdrawals! The funny thing is that my withdrawal wasn't even processed and all my support messages were ignored! I have already sent an email to Vegadream that I will take further steps, but nothing came!

In addition, VIP customers have higher priority there, and I also notice 0.

I see. Have you been asked to verify yourself again, perhaps?

Because it sounds quite natural to update the verification occasionally.

Look, I do know what caused this delay, and the casino is the one who should have told you. But we will do our best to help you.

In your complaint, you forgot to mention all those details. Have you noticed?

I ask you kindly to update the complaint properly.

Thank you.

No, I would not be asked to verify myself again as my last withdrawals were also processed immediately within two days at the latest. It's been exactly a week now and it still hasn't even been edited. I don't have it like I told them. The casino just doesn't want to pay out. I notice what games are being played there. But if you don't want to help me, as I can see, you can just say so...

Dear Lea_06.

This is a forum, where casino-related issues are discussed, despite what you might think, this is not the complaint thread. I'm only sharing what I have learned along the way about delayed withdrawals and additional verification. If you are not up to discussion, it is perfectly ok. Just say it.

But for the complaint's sake, I suggest you keep in touch with it and update it properly when the time comes.

That is all. I wish you a pleasant day.