The player from Germany requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.
Vegadream Casino - Player claims that payment has been delayed.
Amount: €2,000
Vegadream Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.2
Vegadream Casino has a Safety Index of 7.2, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hello dear Casino Guru Team,
I've been using Vegadream Casino for almost a year, and I've never had any problems. I've always received my payouts, and I've even obtained VIP STATUS (Silver) from the casino management. The casino has a payout processing time of up to 48 hours, after which the payouts should be processed. This has always been the case, but with my current payout, even after 5 days, it hasn't been processed yet! I have contacted support on multiple days, but nothing has happened despite this!
I sincerely hope that you'll be able to assist me 🙏🏻
Automatic translation:
Public
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1 year ago
Dear Lea_06,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Public
Public
1 year ago
Translation
Thank you, I'll get back to you in any case and hope you'll help me if this happens, which I'm assuming.
Automatic translation:
