Vegadream Casino - Player claims that payment has been delayed.

Hallo liebes Casino Guru Team,

ich benutze das Vegadream Casino seid fast einem Jahr, ich hatte nie Probleme habe immer meine Auszahlungen erhalten ich habe sogar den VIP STATUS ( Silber) vom Casino Magnement erhalten.. Das Casino hat eine Auszahlungs Bearbeitungs dauer von bis zu 48 Stunden dann sollten die Auszahlungen bearbeitet sein. Dies war auch immer der Fall, doch bei meiner jetzigen Auszahlung wurde nach 5 Tagen sie immer noch nichteinmal bearbeitet! Ich habe mehrfach den Support über Tagen konkaktiert doch trotzallem passierte nichts!

ich hoffe so sehr das sie mir weiterhelfen können🙏🏻

Dear Lea_06,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dankeschön, ich werde mich aufjedenfall melden und hoffe sie werden mir dann weiterhelfen falls dies eintritt wovon ich ausgehe..

Dear Lea_06,

Have you received your withdrawal from the casino yet?

Dear Lea_06,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.