Tusk Casino - general discussion

If you want to discuss anything related to Tusk Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

The casino in question accepts Italian players but does not grant free spins upon registration.

Hello, according to our informations this casino does not accept players from Italy as well as offers no bonuses to them. Can you confirm, you were accepted (using VPN maybe) then?

Hello there.

Radka is right, the casino even clearly states in their T&Cs that players from Italy are not eligible to play.

I highly recommend you to contact the casino support and confront them about this fact because you may experience withdrawal difficulties in the future.

The casino claims this but I have a duly registered account without having had any access restrictions (I NEVER USE VPNs).

I tried to verify my account but they don't give me any proper response . I contacted the support team several times and they say that someone will check my docs , but still no update.

There are more than 48 hours since I attached all the needed docs .

The experience is very bad so far..

Honestly, verification can take a week or more in certain casinos. It's Friday so I wouldn't expect it's going to be sorted out during weekend, but you'll probably need to wait until next week.

Hi

players please don’t play in this casino. They are scam if you win bigger they will say you have multiple accounts. I told my addiction clearly and sent the mail to close my account permanently but Tuskcasino replied to the regulator they never received my mail. Absolute lie and robbers. Even casinoguru doesn’t check the complaints properly and support the operators for no reason. Please check my evidences here and don’t register. What ever you do take screenshot especially terms and conditions take a copy when you register because they will change when you lodge them complaint. Casinoguru never check anything and always blame the players mistake. Cyberluck regulator is the worst one in the world even if you win they will create another account with their casino under your IP address and tell, you have multiple accounts. Avoid all the Curacao casinos especially cyberluck,CIL. These two rogue regulators.



Hello there,

I was trying to find your complaint about the Tusk Casino, but there is no such complaint. Well, I think it is worth the try. We believe that the same IP is not ultimately a single reason for voiding winnings, or close accounts.

Make your own decision, please. I believe that the complaint team acts fairly.

Hi

please check Tuskcasino complaints under the name of Anto1318

Hello,

I forget that you're using two accounts. Well, I believe that we have already discussed, that this complaint was closed as unjustified, I'm sorry.

We stated that:

The player clearly did not provide the supporting evidence which would prove him right, therefore we can't punish the casino in any way for that.

Hi

What do you mean didn’t provide clear evidence. I provided the evidence of the closure mail I sent to the operator the same mail they used to communicate with me for deposits transactions problems. Isn’t this enough for punishing the operators for not following responsible gaming rules. I think something fishy in casinoguru not checking the complaints properly for recent days especially cyberluck casinos. The evidence I gave it to cyberluck and casinoguru they didn’t even check it. Because the regulator replied to me if I sent the closure mail I would have been received the acknowledgment mail. But the mail I sent to the operator which was info@tuskcasino.com not that option is available. But now the Tuskcasino license seal is clearly saying the complaints mail is info@tuskcasino.com. No problem I am talking to lawyers now and won’t leave this matter easily and include my demand letter casinoguru as well for breaching responsible gaming violations support.

Hi there,

I believe that there is no reason for another discussion, we tried to help you and it went wrong. I hope that the lawyer will help you instead.

Feel free to share your progress.

Hi

Cyberluck didn’t believe my mails, why can’t casinoguru didn’t check my evidences properly. There is lots of evidences I wasn’t manipulated them. It’s from my mail to their mail address and they replied to me. You see that eveidence then you believe me. If the legal case wins will you change your verdict? I want to know how did you accept regulator decision and which ground of evidence?

Hello Antony (Anto 🙂)

You can always ask for your complaint to be reopened. So if you have anything else you'd like to add, just ask the complaint team to open the complaint. I can't speak on their behalf. I do not deal with complaints.

Anyway, the regulator is an official authority here, we only serve as a mediator, it would not help you if we oppose the regulator's decision, because the casino can say that the regulator has decided. To be honest, according to the total amount of complaints you have submitted via both your accounts and the fact that lots of these we close as unjustified, I feel that you would not understand our point of view.

I'm sorry, but maybe it's time to stop playing.

Hi

i have submitted my Tuskcasino complaint to be reopened many times no reply from nikolas. Even I have given lots of evidences no reply so far. That’s the reason I am discussing here. If the regulator decided the wrong decision casinoguru support the terms and conditions fact or support the regulator?

I'm quite sure that every time a player asks for reopening the case and provide additional information, so allow me to ask you, can you provide anything new based on this rejection? "The player clearly did not provide the supporting evidence which would prove him right, therefore we can't punish the casino in any way for that."

As I mentioned before the regulator is the official authority here, we only serve as a mediator, I wanted to say that we have no grounds to oppose the official authority. We have no official status we can use to put casinos under the "official" pressure.

Hi

thanks for your reply.

Hi,

please use the "reply" button, otherwise the person you wrote to will not be notified. 🙂

Can you provide any sort of supporting evidence as Nikolas requested, please? I think that this would be the best reason for the reopening.

Hi

Here I attached the evidence. I have talked with Tuskcasino support about my transactions problems so many times. The same email I sent my closure mail then how could I say they weren’t received my closure mail. Common sense people easily got this mail evidence because cyberluck doesn’t have a brain because they are rogue regulator need money all the times never help players.i sent all the new eveidence to nikolas emai. I sent it week ago still he hasn’t reply yet. Please read those eveidence here as well. I am giving you some suggestions you open an account and sent a closure mail to info@tuskcasino.com then if you receive acknowledgment mail I accept. But when I sent I haven’t received the acknowledgment mail but they were closed my account and then I reopened. But Tuskcasino said to the regulator player self exclusion request wasn’t validated because of no acknowledgment mail. See how they are lying but casinoguru didn’t check this still stick with regulator decision. Even regulator make mistake you can check the case genuinely according to the terms.