Tusk Casino - general discussion (page 2)

Hi,

again: please use the "reply" button, otherwise, the person you wrote to will not be notified.

Then provide this to Nikolas, not to me, please. As I already mention I'm not the proper person. The complaint team will decide whether this is the missing piece, I'm not solving complaints, so I can't make this decision.

This is the forum, not a resolution center, after all.

I hope you understand what I mean.

Can anyone here tell me about TUSK CASINO??

I see good reviews and then bad reviews

CasinoGuru....please help...whether winnings are not paid here like in other casinos where I would have won..

Hello, I moved your post here so you can browse the general discussion. If you check the casino's main review, you'll see that the reputation is very good and the terms fair.

You should be safe there. Just keep in mind that This casino is not licensed in Austria, so you should not play there:

I'm far from understanding whether your question is just a precaution or whether you have an issue with withdrawal, however.

Let me know, please.

Great...so they let players from Austria deposit...and play...but not cash out? Do I understand it right ?? That's not okay, is it? Then you should neither be able to play .. nor deposit .. what I did .. and won something ...(((

Why let's play and deposit from Austria?

I'm saying that according to our latest information the casino does not allow players from your country to play there.

But if you are able to register by using Austria as a country of residence, in case you win and meet all rules and terms, you should get the winnings.

So, what is the situation, has any problem occurred with withdrawal, please?

Just note that this casino is not licensed in Austria, so you should stick with the ones that are licensed in your country.

I have no idea how exactly Tusk casino enforces restricted countries, though.

As long as there is no problem with withdrawal, I guess you should be fine.

my profits mysteriously disappeared

Hmm, that doesn't sound right to me. Did you ask the casino what the problem was when your entire balance disappeared? Did you play with bonus or real money ?

Anyway, I noticed that you managed to file a complaint. Did you also read the Terms and Conditions related to the bonus? I ask because it is possible that the bonus had a win limit, but since they took all your winnings it is a bit of a strange situation. 

Can you tell us a bit more so we have a better overview ? 

Well it all started like this, suppose that when you register the casino has a roulette wheel in which you can win a certain amount of free spins, I won 10 spins with which I won 64 pesos to convert it into real money, the betting requirement was 3400, I fulfilled it and upon completing it I already had around 700 when I completed it they left me only 350 which was supposed to be real money with those 350 I continued playing in different games and as I told you well I won 193660 not only in one game but in several and the next day I wanted to continue playing and I find that my account is at 0 and I contacted customer service and well you see what they answered me

Hello.

I failed to find what the casino actually told you. I would guess it was because you should have immediately submitted a withdrawal request to end the bonus and all associated terms to avoid any limitations keep affecting your balance. Am I correct?

Well, it's good you submitted the complaint! I spotted a win limit, this is a very disputed topic!

Hello, yes, in fact I made the withdrawal request not just after completing the bonus but about $1000 spent later but it didn't let me because it asked me to verify the account the next day or second I think I reopened the account to verify it and I find zero pesos