Tucan casino review (page 6)

If you have any updates, please let me know.

Having a similar issue with Tucan Casino myself. Deposited €1200 on Friday ended up getting up to about €8000… made withdrawal of €1000 and another €1000 (their rules state only €1000 a day) on Saturday. Submitted KYC details on Saturday and still waiting. No response to emails and chat is friendly but very generic. Let’s see how this plays out.

They take sooooo long I have had 3 big payouts but they don't rush and will make you jump through hoops. Chat is useless and they just copy and paste there answers. It should come but there going to make you wait

I have got my deposits back now, still don't know what my breach was,

Don't know how you can verify someone until they win then decide they have breached,

Wouldn't go on there again, even if I could

Hi, based on what other players are saying, it probably won't take the least amount of time. 

It's good that you submitted all the documents, and now you'll need to successfully pass verification.

Did you play without a bonus? What payment method did you use for withdrawal? 

The winnings came from no bonus and I used bank transfer for withdrawal method. Only other methods for me were Crypto, Skrill or Neteller…

Thanks for clarifying.🙂

Okay, we'll wait until you get the money.

I would like to say that we give casinos 14 days to resolve withdrawals, and if that doesn't happen, you can file a complaint with us and we will try to help you. 

Looks like they are delaying! They responded to my documents.. saying they weren’t correct but they were exactly what they asked for. The address identification was a screen shot so now I’ve sent a pdf.. l

This is how bad they are. I went into 1red and won 2k. The KYC was just a screen shot of my statement showing the payment and IBAN / BIC my driving licence and a live recording of my face and it was approved in an hour and the payment was done an hour later. the funds landing in my account the next day ! I'm starting to think Tucan has one person working there as there so slow

Yes similar with other Casino’s for me. As you say probably a one man team.

They told you they wanted a PDF format, right? Well, sometimes it would be better if they said so right away, or if it was stated directly in the documents you have to send them. This way, as you say, it just prolongs things unnecessarily.

🤣🤣 if they said that in first place I would have sent it as PDF! now I’ll probably have another 3 day wait.

This is exactly what happened to me, still waiting for my withdrawal to be verified by the finance team.

Yes, it's quite possible. But it's best if they state somewhere what format they need and what they want specifically. If they've asked for something now and it will take them another few days to even look at it, it's not exactly user friendly. 😕

Hello, how long are you waiting for your withdrawal, please? Are you also going through verification? 

I was verified last week but then they wanted to me to change withdrawal method so the process started again from Monday. Spoken to them today and I’m in a que, they said they’ll work as quick as possible

Oh, sure, and the reason they wanted you to change your method was what? What did they advise you to use? 

We give casinos 14 days to pay out players, so if they fail to do so, be sure to let us know and we will try to assist.

I’m now fully verified… let’s await my withdrawals!

OMFG I had a massive argument with Kingdom casino as they was breaching my GDPR and KYC and they closed my account with over £600 owed and now my Tucan account is also now closed with over £500

It looks like the 2 sights are the same

Great, let's hope for the best. ☘️