Tucan casino review (page 5)

Care to elaborate?

Update: they are now saying I must withdraw with the same method I used to deposit which was a bank transfer rather than Skrill. Now I am going to have to wait 36 hours from Monday, Is this normal for them to do this?

Yes that's what they Do. My first with them was card but I wanted crypto and they refused it.

Okay cool so should he fine now, hopefully I don’t have to wait too long

I am still waiting, I withdrew money last Sunday and finance are not in weekends so let's see if they decide to pay me next week

I have just beet emailed by tucan casino saying they have closed my account and declined my withdrawals because I breached the contract,

I an waiting for them to tell me the breach

WOW. That's a new one how much was you owed

Sixteen hundred

Ouch. What game was that on

Quite a few games

Different games

You maybe able to get back what you put in from the bank if you tell them there refusing to pay out and have evidence to back it up. Unfortunately the winnings isn't covered by UK laws so you might be stuck for the winnings. I hope you do get this sorted.

Hi jaro

I think I will possibly need your help with this as they have now declined my withdrawals saying that I breached, even though they had previously verified my account

And what exactly did you breached, please? What specifically did the casino tell you? Was it about your gameplay?

I saw that you have already opened a complaint and our team will try to help you. 

I will wait for your reply. 

They have not told me they will return my deposits which is fine.

They still haven't told me the breach

Well, I didn't ask about that because we didn't talk about refunds.

But what I'm definitely interested in is what you broke. Does it have anything to do with verification, since you mentioned it? 

I really don't know but I intend to ask them once I have received my funds from them

It would be good if they could say that sooner. This way, we can only guess what might have happened, and if you don't have any clues either, then we'll just have to wait for our team to move things forward.

Patience will be important.

I would be happy to just wait the time frame now to receive my funds from them which they have said they are sending,

Thank you for your help, but hopefully this is now resolved