Tsars Casino - general discussion (page 3)

9 months would be too long for me, and I probably wouldn't even wait for an answer, because it's like waiting for Godot. If I understand correctly you did not contact Antillephone ? It is possible that you might not be successful there either, but I would probably try all the possibilities.

Anyway, I'm sorry to hear about your problem, but we can't postpone the waiting time, but if something moves forward, don't hesitate to say so. 

I'll keep my fingers crossed for you. 🤞

I have not received any response from Antillephone NV in years. It's a shame, but it's my fault for playing on these types of platforms. My only hope is that someone from Tsars will contact me. Unfortunately, I do not have the financial capacity to legally deal with these types of companies. Thank you all for your attention.

Well, according to information from other players from other cases this license is not much of an answer and you are not the only one who didn't get it. So unless the casino moves on its own, you probably won't get very far. And since it's been going on for 9 months, I'd probably be resigned to it. 

Although I am very sorry, I don't think you can do anything more about it and the important thing is to learn from this situation and not to play in this kind of casinos like you said.

Long time for i have my withdraw proceed .

I play in tsars last years and now when i have my best win today 24 hours have passed and nothing payment is made ...

Netteller not work and when i make for my account bank i have this moment 6000 euros waiting and nothing.

And the support team only tell me for i wait...

In my account player i have more 9170,71€

This casino have in the terms and conditions the time for processing a withdraw is 0-24 hours .

Im a loyalty player but for casino is not interested .... 

May I ask if your account is fully verified there? Have you ever successfully withdrawn any money before from this casino?

Also know that it is not necessary to write in English as we have an auto-translator implemented on our website. So feel free to write in your language, of course. It will surely help us better understand each other.👌

Hello.

Yes. I've been a customer of this casino for two years and I always get everything but when there's a big win there's always a delay and that annoys me. This time they won't even process my withdrawal requests.

My request was made almost 48 hours ago and it still hasn't been processed.

According to them, they have a technical problem and the finance team is trying to solve it. I really don't believe them.

I currently have 4 pending withdrawals amounting to €9100 and I have another €7457.24 in the player's account and no payment.

A casino that pays instantly, the day before yesterday I was paid and now nothing .... 48 hours is not enough to solve technical problems? Is there no manual payment?

I'm a daily player at this casino and I make deposits there every day. I deserve more respect.

All the KYC has been done and my account has been verified.

I'm thinking of immediately opening a complaint against the casino.

we can see in the casino's terms and conditions the processing time is 0-24 hours

Time passes and nothing. I think I will open an immediate complaint as the processing deadline has already passed and there is no solution.

I am sorry that you have to experience this delay.

On the other hand, technical errors do happen from time to time, and sometimes it is probably more complicated to sort them out.🤷‍♀️

The main thing to do from the casino site is to inform their players about it, what they did. So, try to be a bit patient, and hopefully you will get your money soon.

At least you know that usually they pay, and there is nothing to worry about. Right?

Even if you open a complaint now, our team won't be able to intervene right away, as we give casinos 14 full days to sort out the issues and proceed with the payments. But it is totally up to you, of course, how you're going to act.

Just please keep us informed about anything related to this, and hopefully you'll come with the good news soon.🤞

Thank you for your prompt reply.

Everything remains the same for now.

No payment processing.

The use of a casino should be for fun, not for a player to be upset about his withdrawals.

I fully empathize with you and hope the complaint won't be necessary in the end. Like some others confirmed earlier, the money comes eventually, though it is not a good user experience, so we will appreciate it if you stay in touch with us. I prefer to be sure you get the money.

Today I have already received 4100€.

I currently have €7000 pending payment.

The tsars casino is secure, but as an exemplary casino there should be no problems like this.

I get your point for sure. Now just hope that the remaining balance will arrive soon. Keeping my fingers crossed.🤞

Hopefully they will be able to fix all this in the near future, though. So players will be able to get paid with no delays.

I'm currently waiting for another 7000 euros in payments.

The point was never a lack of trust in the casino, but the delays.

It's not good for any player, especially daily players, to be waiting so long for withdrawals.

Gambling should be a pleasure, not a worry

Sure thing.

Waiting for you to bring us the updates.