Tsars Casino - general discussion

If you want to discuss anything related to Tsars Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I consider a lot of actions taking place on my account after the last session to be total manipulation. Don't play in this manipulated casino, where there are definitely no fair algorithms, especially RTP.

Stay away. Total Joke. (:

Hello, can you say a little more and what is happening on your account that you consider manipulation ? I think you know that if you have any suspicions you can file a complaint with us. 

Could you explain then ? Or is it just about RTP ? 

Avoid this casino. They have hundreds of withdrawal options, but 0 withdrawal options. I have been waiting an entire month for them to find a suitable withdrawal options, but until this day they cannot find ANY. I had 3000$ in my account, i lost hope that i will ever withdraw them, and lost them in less than half an hour. I submitted a complaint here but they refused to publish it.

Frankly, you are quite wrong; your complaint was published and addressed.

See for yourself here 👈👈

"I respectfully disagree with the notion that the casino is accountable for your decision to play through your winnings. While the casino should offer a withdrawal method, any issues should be patiently awaited and resolved without risking the winnings. If the funds were still in your account, we would have been pleased to assist. Unfortunately, since you chose to gamble down your winnings instead of waiting patiently, there's nothing we can do to provide assistance now."

I'm truly sorry, but we can't save what has been lost.

I have the same problem, gave them so many options for making my withdrawal possible but always find excuses

So many attempts on making a withdrawal and the casino makes it impossible. They even suggested to make a new bank account and i did , they even helped me verify and at the time of withdrawal they rejected it even though i deposited money from a visa that is on this account. Then they asked for my accounts to be in Latin letters cause the name was in my countrys language, i sended them an official document with my IBAN in Latin characters and still the money come back to my playing account. They just wait to get to the temptation of spending - losing the amount. But i"ll wait as long as it takes for a result and i hope the casino guru can help me on that.

Hi, I read what you wrote and I'm sorry that you also have a problem with the withdrawal. I saw that the casino gave you some advice like for example to open a new bank account, which seems like a strange alternative if they have enough to choose from. 

So when you did, what reason did they give for refusing your withdrawal ? I ask because you describe that you had to verify the account document in Latin letters, which you managed to do, and it still didn't help. 

Anyway, don't do anything with the money and our team will try to help you since you have opened a complaint. Hopefully your case can be resolved and the casino will pay you your money. 

Well, when i attached the document in Latin i made a new withdrawal and it was rejected. When I asked what's the problem now they didn't give me any answer. Yesterday they informed me that the problem is solved, of course i asked for a receipt of the transaction... so when i have any updates i"ll let you know.🙏

So it makes me happy to see that one problem is already solved. We will be patient and wait for your withdrawal to be processed. Of course, if there is a problem, you have an open complaint. 

I hope everything will turn out well. 🙂

Well, everything turned just fine. The deposit to my bank account was successful. Many thanks to the guru casino team and everyone that got interested in my case. I really appreciate it, to tell you the truth i never thought i would solve this... really, very grateful 🙏🙏🙏

You're welcome. I see that you have also added it to your complaint, for which I commend you. 😊🎉

I'm pleased that you got your money and that everything turned out fairly. I wish there were as many cases like this as possible.

Anyway, do you think you will give this casino another chance or would you rather play somewhere else ? 🤔

I gave the casino a second chance and the 2 withdrawals i made afterwards were immediate (got lucky). The thing is that i asked for like a generous compensation for all the trouble they put me through, and since it was their fault i would expect something good, but I didn't get anything. To be fair, they had given me 100€ wager once at the starting of this trouble but since i got to all this trouble for not doing something wrong, playing by the rules... I would expect something better. I don't think i wanna go on playing at this casino since they showed me clearly that they were not willing to recognise their fault and compensate for all these weeks. Because i consider myself playing responsibly and for fun ... after this experience there's not so much fun playing generally. So i'm not feeling right now so excited to play. We'll see if in the future things change.

I'd say this is definitely up to you; we may only appreciate you sharing it all with us!

If you ever change your mind, let us know the reason! 🙂

I bet most players seek great deals and cool efforts.

Pzen, when you withdrew the money from tsars to a bank card , do you have to enter an iban? And what happens when you press pn withdraw? Does it take you to another page or the withdrawal process is done? The withdrawal button from my side does not work nor leads to any page .



If you can send me a video shot of the entire withdrawal process, i would be more than happy as i already filed a complaint to their license provider but i need a video shot of the entire withdrawal process as a proof

May I just ask, if the withdrawal is related to your closed complaint, or is it a new one? Do not fully understand, why would you need a video of the entire withdrawal process of another player, you know?🤷‍♀️ To send some kind of proof, it has to be from your own withdrawal, isn't that right?🤔 Unfortunately, if you do not have the money available at your account, because as you've stated, you have played them down, there is no chance to get the video done. Am I understanding all this wrong, perhaps? Please correct me, if this is the case.

I waited from 3/12/2023 to 16/12/2023 to withdraw my money but could not. I contacted their license provider antillephone and the casino mentioned that i did not make the right process to withdraw . They also mentioned that i did not enter an IBAN, but i was trying to withdraw to my mastercard , why would I input an IBAN?! In the entire process of trying to withdraw i did not see any place where i should put the IBAN. That’s why i want a video shot to show antiellephone that no IBAN is required and they purposely ignored my withdrawals for 2 weeks. If i get this video, license provider might refund me the money

The casino permanently closed my account so i cannot do the video shot by myself.

I remember entering the iban to tell you the truth. I don't have any evidence anymore because i deleted my account, sorry. People in this site will help you for sure as they did me, good luck ❤️

Thank you very much❤️ good luck to you too