Trips Casino - general discussion (page 5)

From what I see, the timer says it's now the mediator's turn, and she has more than 5 days to get back to you. Can you see that, please?

What does the mediator do? If no one from the casino answers can you contact the casino operator

Says karla is out of office

It's more complex, you know. If the casino has established the official casino representative account here on our website, the person from the casino or group is contacted each time a player submits a complaint request so they can respond or update the matter anytime without waiting for us to get to them.

Sadly, in the majority of cases, Caisno responds only when asked to do so or decides not to get engaged at all.

When the casino is unknown or there is no related person we are aware of, we ask our affiliate department to help or try to contact the casino through the options available directly on their website.

Yes, she is.

"Karla is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding."

Can you have someone else look into this please or when is karla back

The casino domain has now been shut down. With my $9000 in pending withdrawal no where to be seen

Frankly, that's not an option because only she can access her complaint conversations aside from the complaint thread, for instance, and no other mediator has been with you since the complaint began. It would only cause more questions and delays, based on our experience. I understand it's not easy, but that's the process. Kindly be patient.

Same. It'll be investigated in the complaint when Karla's back.

Do you know when she is back

I'm sorry, Jenai. I do not have this kind of update.

Hey @Jenai

My name is Carlos, I saw that you had a complaint with TripsCasino about your 9000$ withdrawal. I saw that you somehow managed to get TripsCasino to pay you back your balance.

I am in a similar situation like you were. Tripscasino has not responded to any of my emails or communication, and they are holding 1000+ Euros from me.

Could you please let me know how you managed to get them to process your withdrawal? Perhaps you could forward me the Tripscasino email that you were able to resolve your complaint with?

The email they announce on their website - tripscasinosupport@novatrixsrl.net is dead. Nobody is replying there, and the same with the support email / vip email or even my Account manager email.

Thank you in advance for any help!

Kind regards

Carlos

I think situations like this show why reading the terms before playing is so important. Sometimes the problem is not the casino itself, but unclear information or different expectations from the player side. I usually like to see how a casino handles issues when something goes wrong, because that says a lot about the overall experience.

Hi, can you also tell me how long the casino has been holding your money and what reason they gave you for it?

I can see that they’re not responding, which is certainly frustrating. But if you tell me a little more about what exactly happened, we may be able to see whether there’s a way our team can help.

Hey @Jaroslav,

thanks for replying to my comment.

You can read about my complaint here - Trips Casino - Player’s deposit is delayed.

Long story short, my 1000 Euro deposit was paid into the Trips Casino account and they shut down the platform and are not responding to any emails / communication channels.

Regards, Carlos

Thank you for showing us the complaint, though I'm sorry to see the casino has not reached out. I feel it's rather weird to say things like "I sincerely hope this is soon to change," even though it's true.

What do you believe will happen?