Trips Casino - general discussion

If you want to discuss anything related to Trips Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hello! I just wanted to let you know that the bonus information at Casino Guru for Trips Casino is incorrect! The 150% bonus is not wagerable 30 times, but 60 times! And the maximum bet is not €1, but €5! Please refer to the live chat! Kind regards!

Hello. I will ask our data team to check everything out with the casino, then. Thank you for this information.

Gladly!

Hey.

Our data team has updated the changes now. They have included all the new information.

Hello Romi I still see the old information. It still says 1 euro instead of 5 or 30 times the turnover!

Info! Made my second deposit! Now everything is different! The colleague said for all games bonus times 60, stake 5 euros! Now it's only 1 euro! The waiting time in chat is ages! If you spend 40 minutes explaining this problem, you either get kicked out or another chat employee suddenly comes along and asks how I can help you! Then you have to go through everything again! Never had that before, very confusing!!! Best wishes!

Our data team checks all the bonus requirements and includes it in the review, as the casino has it on their side, always.

May I ask, though, what were you trying to do when contacting the live chat? Did you want to fix some issue or get some help?

I don't fully understand, you know.

I wanted to solve the problem with the different details regarding the bonus maximum bet! And also get some help! I also like to rate casinos on Casinoguru! To inform other players but also to protect them! In short, this casino is very confusing when it comes to bonus terms and conditions! I also just rated Drip Casino and it was rejected, I don't know why? It's one of the best casinos! I don't know what's wrong with my rating!? Best regards!

Okay, I get it now. So you didn't get much help from the live chat. That's unfortunate, really.

Also, when it comes to your rejected user review, please know that only one user review is allowed per player per casino, and in this case our system has detected that you already have submitted a review for that casino.

Isn't it so, please? Maybe from another account? 🤔

Hello! Firstly, the casino promised to forward my request! Unfortunately, that hasn't happened! I'm just concerned that other players have the same experience! And with Drip, I have an account and my wife also has an account. We live together, but she has reviews and I have an extra! I have the same username as here at Casino Guru! As far as I know, my wife's username is noraxi! Best wishes!

I surely do understand your point.

But the true use of the user reviews is to write about everyone's own experience, so whenever a review is written about the same issue from the same address, it is not possible for us to approve both of them.

I hope you can understand that.

Please always write your user reviews from one of your accounts and keep the review truthful and about your own experience.

Hello, yes, I can understand! And yes, always rate truthfully! I don't get anything out of it except writing!

Thank you for your cooperation; we truly appreciate it.

Great casino to play at

If it is so, please write more details about your experience there.

How long have you been playing? What games do you like? Have you had any nice winnings? How was the withdrawal? What about the support?

Just to give you an idea. 😉

Not sure what’s going on here but the live chat for some reason is not available at the casino right now and it’s been that way almost all day and I’ve emailed them and have not heard back. I also have something extremely weird happen when playing Fruit Zen by betsoft just yesterday . I had three different winning spins in a row that did not record as wins. Thank God, I had to wherewithal to Take a screenshot the very first time it happened That has never happened before in my entire life. I’m still waiting to hear back from them, but it does give me a little bit of pause.

Hi, I see that this is an experience that not all players would like to encounter.

Do you know why the live chat isn't working? It's good that you sent an email.

This probably doesn't happen often, so I'm interested to hear what they say. I hope they reply via email, or try to see if the live chat becomes functional.

I would like to know if you find out anything new.

Would you please let me know? 

Hi Jaro,

so luckily, they did reply to my email and finally left chat was up and working a few hours ago. They were super helpful 😊