Trips Casino - general discussion (page 4)

Has anyone from casino guru been able to reach their contacts. I saw on casinomeister they reached someone who said payouts will be delivered

What do you mean by contacts?

Anyone with novatrix or trips casino.

How is casino guru helping? Have you reached out to any of your contacts to help resolve this?

Based on what I’ve seen, yes. I’ve seen complaints that were resolved just a month ago or so, where the casino responded directly in the complaint thread.

Basically, when a player opens a complaint and provides our team with everything they need, our team contacts the casino, and the casino then responds in the thread.

Is there a particular reason you’re asking? Do you have a specific case or has something happened to you at the casino?

Yes the casino is closed and no one works there anymore . you tuys dont have a casino contacg to reach out to

Are we talking about the same casino? Could you please send me the link to the casino? I tried accessing it, but the one I found isn’t closed. The Trips Casino we have listed here appears to be working normally, based on what I’ve seen.

https://www.tripscasino5.com/en-CA

I see what you sent, and I don’t understand how people can still access the casino if it’s supposedly closed. It looks like it hasn’t been completely shut down yet.

So I hope you’ll be able to withdraw your money from there, especially since the screenshot also says that as long as you can still log in to your account, you should withdraw your funds, because once the casino is fully closed, that may no longer be possible.

Are you unable to access the casino at all?

I spoke to a employee who got laid off they said they got laid off without warning and now no one is answering at all. Im almost at 2 weeks pending withdrawal. Do you have a novatrix contact the owner operator of that casino. To find out if will ever get paid out since no one is working

As I mentioned, we were still in contact with the casino about a month ago, and I saw that they were responding at the time, so we’ll see how things develop.

I’d recommend waiting for your complaint to see how it ends and whether the casino responds or not. I think the outcome will probably depend on that.

As far as I know, we don’t have any direct contact with the operator. We usually have contact details for the casinos themselves rather than the operators.

how long am I supposed to wait on the complaint. They aren't going to answer they closed down the Q12th

In your complaint in the top-right corner, you’ll always see a timer showing how long each party has to respond. So when our team gets back to you, try to respond as quickly as possible so you don’t unnecessarily prolong the process yourself.

We’ll have to see whether our team manages to contact the casino or not. If they can’t, unfortunately, the complaint will likely end up as unresolved.

I think there may not be much more you can do at that point, especially if the casino previously stated that players should withdraw their funds before it closed and you weren’t able to do so. Unfortunately, it could be difficult to resolve the situation after that.

I withdrew my funds on my end as soon as I got that closure email. But it has been pending since

Sure. In this case, I think all we can do is wait and see what happens in the end and whether our team will be able to help.

If the casino said that players should request withdrawals immediately after receiving such an email, and you did so but nothing came of it, then I wouldn’t say the casino handled the situation particularly well.

However, let’s not jump to conclusions just yet. We’ll see how everything develops and how the situation is ultimately resolved. For now, I think the only thing you can really do is be patient and wait for our team to get back to you.

Its been 14 days and I havent heard anything from you or trips casino.

Hi Jenai, the complaint is moving along well, but I know it is not moving as quickly as you would like.

Well, the casino could not fix the problem without our involvement, in less than 14 full days, so the mediator will be stepping in. Please be patient. Hopefully it won’t take any longer than necessary.

Ok so what do I do now

Well, you respond to any possible questions posted in the complaint thread and then wait, just as the complaint timer shows.

I imagine how it sounds; this is how the process works. It takes a lot of patience.

Ok i havent got ant questions my timer is up