Trips Casino - general discussion (page 3)

Hey, that's very positive news. Thanks a lot for telling me that! It sounds like there was a mistake in how the bonus was understood, which led to a lower amount of money. However, since it was a mistake, the support fixed it. Am I close enough? 🙂

Thumbs up for supportive support agents!

That's correct.

The support team responded quickly and politely 😊

Many thanks again to the entire team 👍

Awesome! Thank you once more and have a wonderful day.

And if something happens, the forum is always here. 😉

Worked for me, almost got Thu the play through. Smooth platform as well.

Look forward to more.

Oh, that's too bad it was so early. Did you use any bonuses? What games did you play? 😀

Beware of TripsCasino

I've never experienced anything like that on any other website.

I was playing there and got super free spins in a Bgaming slot for a €1 stake.

Then I got an error and couldn't access the slot anymore.

Support told me I should wait.

The slot was taken down a few hours later and never came back.

Support told me I had lost the bet and had supposedly won 0 euros from the Super Free Spins, and I asked for the video because they had supposedly started it manually.

To date, no video has been released by Tripscasino support or by Bgaming.

They ignored it and simply stole all the money I would have won from the Super Free Spins.

I was simply told that the time for the Super Free Spins had expired, because if you don't use them within 24 hours on a Bgaming slot, these free spins are deleted. And that's what Tripscasino did, because they removed the slot.

Hello, what a nasty surprise you have been through. I just wonder, could it be that the game was not running ok, so there was sort of a technical bug involved? I'm asking because that's usually more common and wins from such spins do not count as winning anyway. Honestly, I do not follow the part about the casino playing the bonus rounds manually. It could be that the round was played, even though you cannot see when the glitch occurred. I mean, in those situations, no one can provide a video of certain gameplay, but a log with the outcome should exist. Which more or less gets me back to the first question. In my opinion, the information on the third screenshot seems like it was written with perhaps little knowledge, and I also get the impression that person was just forwarding info from someone else. However, it's definitely a bad experience, of course. At least the casino should officially inform you about the result of the check this person mentioned.

Hello, yes, that was very bad and I have already filed a complaint here, but apparently nothing can be done about it.

I started the game and immediately went into the Super Free Spins with one spin. I had also played it occasionally before...

I didn't receive any further replies. The only thing they said was that, according to Bgaming, they couldn't do anything more and the round had been ended manually.

And according to them, it was 0 euros in these super free spins, which is practically impossible.

You could always test this slot and see that it almost always gives out money; I've never seen it give out nothing.

That's why I thought it was very mean and felt ripped off.

Hmm, I see. Thank you for those details. I realized I just responded to you in the other thread; I'm sorry to see those casinos give you a headache. I am not sure whether there is a ground to challenge casinos' actions in this specific case. Feeling that the bonus should bring winnings in is not bulletproof hard evidence, if you catch my drift. It's not like I do not believe you; I'm just explaining that I see a potential weak spot.

Hi,

Today I received an email from Trips Casino informing me that they will be closing the "project" soon. That's a real shame; I was always very satisfied with Trips, enjoying good payout rates and excellent customer support.

I won €1100 yesterday and requested a withdrawal yesterday as well. Withdrawals are usually processed and credited to my account within about 6 to 12 hours.

Now I'm a little worried that I won't receive any more payments 🙁

Since yesterday, there is no longer any online support via chat (normally 24/7) and no one is responding to emails. The website is still online, however.

What are your experiences with casinos that announce a closure? Is there a high risk of not getting your money back?

Where do I turn in such a case?

LG

Hi,

I'm sorry to see you're going to miss the casino. I understand it's unexpected, but to be honest, others' experiences possibly have little impact on your actual withdrawals, so I suggest staying calm and keeping us updated. May I know when exactly the casino announced its closure to you? Trying to figure out how much time is left for the money to be withdrawn.

It's not very convincing that the support has not been responding to you, of course.

Hello,

The payout has now been processed. The casino announced its closure two days ago, but gave no specific date (only "shortly"), which can easily cause panic, especially when a large sum is pending withdrawal. Support remains unreachable.

Hello... So, no date, just "shortly." Well, given these circumstances, I'm really glad the payout has been processed. Please let me know when the money actually reaches your account as well. Just to be sure you actually have the money. 🙏

Hello, I am also in the same situation did you request your payout prior to the casino closure announcement or after?

I have 3 pending withdrawals since July 13th and can't get ahold of anyone to help

I have spoken to a ex employee from Trips casino. They were all laid off with no warning and no one is working for the casino anymore. Would the only option now to be to involve novatrix srl their owner operator in order to get payment?

Hi,

I would recommend waiting a little longer for now. You mentioned that you have been waiting for your withdrawal since July 13, and we generally give casinos up to 14 days to process player withdrawals and send the funds.

If nothing happens after that, our complaint team may be able to help you, especially since I can see that this casino has a fairly high Safety Index.

Can I ask whether you had to complete verification before making your withdrawal? Did the casino request any documents or additional information from you, or are you simply waiting for the payment to be processed?

I understand that it is frustrating when you are trying to get an update and nobody gives you a clear answer. Unfortunately, casinos often respond with very general statements, or they simply do not have any new information to share because your withdrawal is still waiting in the processing queue.

So, for now, I would do what I mentioned at the beginning and wait a little longer. Let us see how the situation develops, and feel free to keep me updated.

Hello. As I said the casino has been closed down they wont be there in 14 days

Then file a complaint right away, as you already did, and hope that you’ll be able to get your money with our help.