Tangiers Casino - general discussion (page 3)

Hello Radka, thanks for forwarding my email address.

They got in touch, hooray!!! and have checked my account, same 2x and

have come to the conclusion: yes, the account is blocked. (indeed???)

I should contact the security team, please.

For the sake of completeness, here is the email:

Hello,

Thank you for contacting us,

We have double checked your account and can see that it is indeed currently disabled. Please contact security@tangierscasino.com to check the status of your account and for further assistance with your request.

Kind regards,

support team.

Yes, then we'll wait for an answer.

I'll keep you posted, bye

Hello there,

well, I think that it's very unfortunate that the error message says something like "under the maintenance" if the account has been actually blocked. 🤔

So, let's wait 😀 again - thank you for the update.

Hello Radka,

After I applied some pressure, I got the following answer:

TNG Feedback!!!

Carmen Wed, 09/07/22 11:53 am

Hello,

Thank you for contacting us.

We have reviewed your account and would like to inform you that it has been closed due to several inconsistencies found in it. Please note that this decision is irrevocable.

We wish you the best of luck for the future.

Well, what are you saying? AN IMPUDENCE!!!

Also a possibility not to have to pay out a won bonus.

I think that this casino provider does not live up to your rating at all.

That's not how you treat customers.

I'm curious about your opinion.

Kind regards, Goodfeel

Hello,

Since I have no idea what inconsistencies were found, I would suggest submitting a complaint (just click here)

I agree that this is not the proper way how the casino should deal with such a situation. The whole time we thought that the casino suffers some technical problem so you could not access your account and now it turns out that your account has been closed for some reason. It's quite confusing, I'd say.

So give our Complaint Team a chance to check this issue, please.

I have still not recived a reply to my complaint i have waited 8 days

hi, i also filed a complaint. Let's see what happens.

report me back

Hello Radka, I have filed a complaint. Let's see what happens.

Hello,

actually, you have, kindly check your complaint again 🙂.

Natalia just asked the casino for more details concerning the withdrawal.

Hello,

kindly provide information about the bonuses you took and the KYC procedure, please. Just click this link to do so.

Thank you.

Hello Hehe 0505, we have received reply from the casino.

It reads as follows:

Hello,

We hope this message reaches you well!

Please note that the account violates point 2.1.12 of our General Terms and Conditions. Each user may only open one user account. The use of more than one account per physical user is known as "multi-accounting", which is strictly prohibited. Upon discovery of a user with multiple accounts, all associated accounts associated with the user, along with all transactions in the multiple accounts, will be terminated immediately. In the event that Tangiers Casino has reasonable grounds to believe that the registration of these multiple accounts is fraudulent or fraudulent, Tangiers Casino may block regular or tournament play and/or prize distribution.

Should you require any further assistance or information please do not hesitate to contact us, we are here for you 24/7.

Kind regards,

Tangier Casino

One question: have you also registered with different online casinos?

Do you know if this is forbidden?

kind regards, Feelgood

Has anyone had major issues with the withdrawal process? 9 weeks i have been tryin to have 1 small withdrawal made, every week they decline and give a new reason. my account has been verified more than 5 times, the documents they have asked for on separate occasions are: ID, Proof of Bank account ownership, CC voucher, Proof of address, then they asked for a selfie of me holding said ID and CC , ands then asked for another Bank statemen to proove Address along with 1 current bill, i hagve provided all this over the course of 9 weeks i got declined again !! and now they asking for proof of income ! i feel like they are intentionally prolonging this process , curious if anyone else is having these issues. I will add that in the PAST i have made withdrawals without issue,m but this most recent one seems to be dragging on and im not Keen on staying a member of Tangiers !

Hello shamdore, I am sorry you having difficulties with the casino. What you describe is long and annoying process for the players, but in some cases casinos require many documents. But in this case, as you wrote they are doing such a long verification for small withdrawal and still on and on.

Anyway, when you struggle so long, I would submit a complaint here on our website. There you can describe the situation with all details. Some of our complaint team representatives will take care of you. Complaint is simply the best way to approach it, as it gives room for comparing evidence and possible debate with the casino. Complaint is not a bad thing and it is good to be used.