Talismania Casino - general discussion (page 2)

It is really unfortunate, then. But what about blocking them? Is it somehow possible?

I really am not sure, though.🤔

I can't say if there's any setting you can set for those in email or how you could prevent them. At least I haven't found one.

Even though you can get off the list of those casinos by clicking away from the email itself, there's nothing stopping those casinos from starting spamming again. They can set it up in their settings to send messages again.

Well, if they continue to do that, you need to create a new email address to get rid of them and never give that address to any casino.

Yeah, I understand. It really must be nerve-wracking.

I have already removed myself from the mailing list of all these casinos, but they add my email address back there and continue to spam.

No wonder you are frustrated then.

€900 withdrawal and it takes fucking over 7 days... Talismania has sister casinos or Talismania is a sister casino to another casino I have withdrawn money from and it came within 24 hours. Why the hell does this casino take so long??

Secondly, I still live with my parents, so I can't prove my address is correct because there are no bills in my name, except for the gym membership, and for some reason that doesn't work either. RIDICULOUS SHIT

Hello,

The way I see it, if your address has not yet been verified and also if the casino aims to verify it, you won't get the money until you pass this point. Some casinos don't care much or verify you only after a certain threshold is hit, but some casinos really require a full-scale verification, which includes address verification. Those details should be stated in the casino's terms, for example.

Thus, I'm not sure whether the problem should be called unfinished verification rather than delay. Feel free to help me with details if you don't mind.

How did you verify your address in the other casinos? It should be worth a try in this one.

I made several successful withdrawals from the casino.

Hello

I was playing on the talismania.com platform, and after making a profit, I requested a withdrawal to my bank account. The withdrawal was canceled because, according to them, I never entered my account details. The problem is that they never returned the money so I could request a withdrawal again. I've spoken with many operators, and they all tell me that the withdrawal request was indeed canceled, but they don't know why the money hasn't been refunded to my account. Every day they reply, "We've submitted a request to the relevant department. They will contact you by email with a solution no later than tomorrow"... I'm still waiting... I have all the evidence saved.

That's not a small amount of money...

Any recommendations?

Thank you

Greetings

Good day to you; this must be so difficult to face, but I'm glad you found us.

May I start with a few questions, please?

The most important question is how long you've had this problem.

This sounds like a technical issue that the casino should really address. However, this may take some time, which is why I am asking.

Second, may I ask when the casino last updated you?

Hello Radka

Thank you so much for your reply.

I requested a withdrawal on November 3rd, and it was canceled that same day. I still haven't received a refund. It might be a technical issue, but it's been over a week.

Answering the second question, I contact them every day through the live chat on their website. Every day I receive the same response: "We have submitted a request to the relevant department. They will contact you by email with a solution no later than tomorrow"... I haven't been able to get in touch with anyone from the "relevant department."

I have no choice but to wait until I get my money back someday.

I have the conversations and screenshots saved. I've attached some.

Greetings

Hello,

my apologies for the delayed response; I felt sick. I'd like to thank you for answering those questions. I still hope the relevant department is working on it but have nothing new to share, which, however, feels odd, because at least some contact is better than nothing, at least for me.

I believe you are correct when you say we must be patient; hopefully, it will not take longer than necessary. You see, I was hoping that the issue could be resolved before the complaint handler addressed it. Well, there's still time.

Hold on. 🙏