SuperBoss Casino - general discussion (page 6)

The casinos can always contact the provider. I've already read a few reports from providers confirming technical glitches on individual game rounds. Anyway, whenever the casino contacts the provider, the whole process usually takes a few weeks, usually over a month.

Anyway, you reminded me one complaint case where the casino also claimed there were some issues with Wazdan games while the provider claimed everything was fine. I believe the result is that the casino doesn't provide Wazdan games anymore. You can take a look at the complaint. It's quite an interesting reading and getting the complaint resolved took a few months!

No they don’t you know they’re meant to be impartial and fair for both size but for some reason, every time you get a reply, they back the casino up

I have my own opinion 🙂: Could it be that players tend to see things exclusively from their side when we also consider the casino's point of view?

Explaining the most common situations or sharing experiences is actually the real purpose of this forum. And it has nothing to do with "backing up casinos".

Is there any players still waiting for withdrawals, or any players that had a negative experience? Not sure whether to use this casino

Hi, I think it would definitely be useful in this case to look at user reviews what players write and what experiences they have had, and also complaints can be helpful, where you will also have the opportunity to see what players solve. 

Also, if you go through this thread, you will find something you might find interesting and other players' experiences. 

However, of course, it would be nice if someone else could give you some advice on what they've played, so you can wait for an answer. 

Anyway, what interested you in this casino when you want to play here ? 

Stay away from this casino, everything that other people write in reviews will happen to you. This casino delays any winnings as much as possible and blocks accounts for fake reasons. read reviews here and on other sites. 100% scam

Hi, what is the problem at this casino ? Do you also have a delayed withdrawal or what's going on ? Can you please tell us a bit more so we can try to help you if possible ? 

As far as reviews are concerned, I think they are about 50/50, because the casino has not only good but also bad reviews. Every player has a different experience in the casino and if they have a good one, it doesn't mean it has to be a scam. 

When someone make withdraw here, he will add negative reviews. You can see how much people was scammed there, but you do not want.

Have you ever heard that people tend to criticize instead of praise good things? This is what we found when researching user ratings. But this is just a general opinion...

You, on the other hand, sound like you have much else to say.

I think it is healthy to share your experience, and additionally, if there is truly some problem, we could even help you out.

I would not say we don't want to see things.

We just prefer to investigate; both can be achieved per complaint feature. Thus, I'd say, now is the time to explain the situation in more detail. Can you do that, please?

The worst casino lol super boss .. should be called super scam lol

Hello, could you also tell me why you have this opinion ? Did you have any problems in the casino ? Please describe a bit more so that other players can see what happened. 

al bad comments are true .the casino is a joke .deposits take 7 days to get into your acount .you can deposit 10000€ a day but you can only withdraw 500€ every 24 hours.this tactic make sure the other money left you will play it away.i won 1647€ after submitting documents i was able to cash out 500€ only per day .wich was succesfully accepted .same day i made other withdrawl 500€ for the next day and again it was succesfully accepted and detucted from the balance .there was now left 646€ in the balance so late in the evening i was playing suddenly my balance was back at 1164€ in game .i lost it all .i noticed in all these casinos if you begin to play first time you win and if you try to cashout you cant win 1€ anymore they suck your balance dry .no matter what you play you will lose .the casino claim that it was my responsibility that i played my balance away i should wait .for me another dark criminal casino with criminal terms just to take your money .i am trying to file a complaint her but it wont allow me is there a problem ?i dont understand the high rating here i mean a casino who do not want you to cash out your wins because they use some made rules in them favour is for me a criminal hole and nothing else .curacao should now stepp in and make sure all these rules will deleted fro the sites .it is causing huge financial damage to the players.stupidkyc and cash out rules .this cost me in 4 days 9000€ loss because casino use this rules to make sure player will not cash out his wins.

Hi, I believe that after this experience you probably won't play in this casino anymore.

Anyway, as far as the complaint is concerned, what was the problem ? Can you please tell me because everything should work. Or you can attach a screenshot of what error you got ? 

hi,if i press the submit complaint buttun nothing happens the color get datker only nothing else opens .

I would be tempted by this casino but I see a lot of criticism related to withdrawals. Are you still experiencing this problem?

stay clear from this casino.they have responsible gaming tools like limits and selfexclusion but all take 72 hours to be excuted.the withdrawals wich are max500€ per 24 hours are a joke .if you make more withdrawal will go in que but you still can play it away .if you like to gamble and you cant limit yourself you are screwed here and you will always end up at loss .i lost 1146 € i played it way even half was withdrawn and confirmed .they do not protect your funds they are protecting themself.i closed my acount and will never come back here .stupid fraud terms in favor of casino only.

My personal opinion is that it is an excellent casino and a customer service team that is very efficient and friendly with users, but from the comments that I have read in this forum it is indeed difficult to win, it is understood that it has a lot to do with the hasar but really It costs, I have been playing for a long time and I am very happy with how it works, but I really win every 2 or 3 months, they pay without any problem, but it costs to win something, other than that it is an excellent casino, and I think the only thing I suggest for this one site is the possibility that the user can exclude immediately, not without waiting 2 or 3 or more months, I have tried many casinos and most have this option that is very useful WHEN THE PLAYER GETS THE GAME A PROBLEM., One You can block your account but you communicate via chat and it is unblocked, I think this should be considered for a casino with so much prestige and so many customers. Nothing more than recommending this casino 100% and just hoping that they improve or consider the suggestions. Good afternoon.

Hello, and thanks for your opinion!

Just to be straight, are you saying you had to wait a couple of months to get self-excluded from this casino even if you stated a gambling problem? Additionally, was it possible for you to reopen this account by simply asking through chat?

I agree that this is truly a matter of importance, so I want to understand your experience correctly.

Thank you in advance.

Indeed my friend, in fact I have tried to close it a lot of times, but it is very easy for me to reopen it. I think it is a great point to question this great site.

May I ask you to officially file a complaint against this casino? I'll be honest, there is little we can do unless the complaint is ready to support your version. It's a process of sort of an investigation and a bit of confrontation with what we find along the way.

Do you feel prepared for that?

This guide might give you some idea about it 👈

Let me know what you think, please.