SuperBoss Casino - general discussion (page 5)

I was referring to similar situations in general, mentioning the most common complications.

You know, I do not know what caused your issues, furthermore, you mentioned the withdrawal was marked as paid after I replied to you - I'm seeing that in the complaint now.

So, let's get back to the usuals. How did the casino explain? Are you in touch with the support

Support claims that there were probably some technical issues with their payment provider but they are still awaiting a response. And it's already been 8 days!

So stay away from this casino because they don't pay by making any kind of excuses.

Even today no money arrived in my bank account.

And according to the casino, the payment service provider has not yet provided an explanation.

Of course this is just an excuse they keep using while they are holding my money.

My complaint also keeps stalling with no progress.

Any player thinking of opening a SuperBoss gaming account should know that they shouldn't be misled by the super positive evaluation of Casino Guru. This casino is pure fraud.

But is it just me who still doesn't get paid by SuperBoss??

It has been 14 days without receiving the money with withdrawals marked as paid!

A casino that doesn't pay and is rated excellent gives me chills as well as many doubts!

And meanwhile my complaint keeps getting stuck!!

But yeah let's let all 7 days go by before contacting the casino rep about my complaint. It's only been 17 days since I haven't received the payments..

I'm sorry to hear you still have issues with the withdrawal. I checked your complaint and I can see you already forwarded the communication to Kristina. Please, give her a bit more time to go through it.

Don't open gaming accounts at SuperBoss casino because it doesn't pay!

I've been waiting for almost a month for the payment of 4000€ which never arrives!

They say they have had problems with wire transfer payments but it's all an excuse because even with cryptocurrency they don't want to pay withdrawals.

Thanks for the notice. I see even the complaint is waiting for the casino to respond!

Have you ever experienced anything unusual before?

Worst ever. They waisting your time maximum to not pay you. Hoping you will loose all your win until they finish "verification" from providers. If you are patient,they will waste more time with day whidrawal limits - 500 € per day. Security in low level. The last win 4000 € I received only 500 € . Because in some how someone knew, that I have big balance and cracked my account. After declined whidrawal to unknown cryptowallet, I never used any crypto wallet on this casino, they even didn't block temporary my account for security and all my balance was played off. All 3,500 € . After fiting with casino about this situation - the casino conclusion was, that I used myself an VPN and played off all by myself. And all my evidence about strange crypto wallet and VPN they didn't accepted. And most interesting thing - after all this situation already 2 months ago there no wins at all anymore. 

Hello, this casino is completely fraudulent. They delay the withdrawal by stating that you have to verify your phone in order to send you the money, by creating a withdrawal request your money remains in the game balance. They also do something very illegal and that is to manipulate the slots. I have not seen such a thing anywhere, but I have no other explanation. When I'm in a slot that gives me they drop me from the slot this is one of the times and after i get dropped and restart the game i automatically play demo which is super weird. These should have their license revoked they are 100% scammers. Where can I upload a video?

Hi, so if I understand correctly your account hasn't been fully verified yet ? Is this your first casino withdrawal ? We give the casino 14 days to fully verify your account and process your withdrawal. How long has your situation been going on ? 

Regarding the slots and you have doubts, have you tried to check with support how it is possible that you get an error so often ? If you have some evidence and your situation is already longer than the time frame I mentioned, I would recommend to file a complaint on this link: https://casino.guru/complaints where you can then prove to our team what you have. 

Do you think it's a worthwhile thing to try ? 

Hello,

Just watch the video and give your opinion if these people deserve to have a license for this 🙂

https://www.veed.io/view/2abe61af-6400-42ae-80fa-3ee38ffa13ac?sharingWidget=true&panel=share

It's good that you have some proof. Does it happen on some other slots or just on this one ? 

Have you tried to contact support, what problem could occur in this case if you can run the game in the demo version but not in the normal version ? 

I would also like to ask how long has your situation regarding the withdrawal and KYC been going on? 

I will wait for your response.

The draw is fixed, that's it. But I have never seen such strange ejections from a slot. Happened to me on bgaming, on mascot gaming and on onlypay, on Joker Coins Megaways I initially had a 50 cent bet, I did a few spins, it dropped me and the 50 cent bet was gone, they sent me an excel with the bets, those bets from 50 cents was not listed there.

Recently, a player asked us about distinguishing real slots from others, I feel you might want to see the response. If you do, it's here:

https://casino.guru/forum/slots/spotting-genuine-vs--fake-slots-games--tips-for-savvy-casino-players#post-68470

I thought it might interest you since it is about the genuity of games.

Speaking about games, do I understand correctly you're currently missing a few bets in the betting history?

Can you perhaps recall whether those sums of 50 cents were deducted from your balance while playing?

Casino Guru you need to review this casino mark from 9.4 to more lower. A lot of reviews where this casino try to scam people. They said that slot provider Wazdan make verification of my winnings, but not theirs casino, this is total scam and lies. I play Wazdan slots in a lof of other casino and had winnings more then x400 with max bet. And never saw "provider verification", but i see that this casino use this scam way for all people who win at this site. They say that provider asked for "verification", to waste withdraw for 21` day.

If you try to find fair casinos, this casino can not be in this list.

I'm 100% sure he was taking. I have not seen such anomalies. Let's say I play with 180 euros, the game drops me and returns me with 220 euros, that made a good impression on me 😀. Unfortunately, I have no way to prove it, I only have the videos of the crash. Otherwise this casino manipulates the slots and I'm sure.

Hello.

Firstly, we list all casinos without exclusions - even those who ask to be removed. 🙂

I'm sorry your playing history is being investigated, obviously, it is not my place to support your opinion at this point. Sometimes it just happens and the casino - or game provider should have a good reason for that. This is something I can't however, distinguish now - but I appreciate your insight.

Additionally, the rating is affected by complaints - not by user reviews, the reason is simple: we can't evaluate information given through user reviews, we can however, investigate through the complaint process.

Do you think you could use some help? Submit the complaint, this is always the best approach.

I wonder whether you've been told a reason for this check. Have you? 🤔

Hello there.

Sadly, this is everlasting evergreen - players struggle to prove the casino is altering slots. I'm still convinced more of those situations are bugs, I have never heard about a case where the casino was caught during tempering with slots. Have you, perhaps?

I will submit complaint, casino will answer that they can not do something, It is provider verification. How complaint will help? Are possible to decrease rating of this casino with this complaint?