in simple words: to fulfill the prerequisites you calculate :(bonus + deposit) x 35 and if the prerequisites are fulfilled to withdraw the profits you calculate: (bonus) x 15. Why was the money from the deposit not used for bets? If I accept this unfair rule, then you correctly deducted €347 from my account the first time. The second time, why did you deduct €179? In short, yes, I withdrew €410, which was credited quickly, and I played €6 sport. we agree on that.
Sadly, I'm not the casino's employee so I can't answer that. I can only guess. Furthermore, we do not deal with sports betting, it is outside our expertise. I'm sorry.
As I can see, Peter asked the casino in the complaint:
"Could you please address the player's question suggesting that the max win cap was applied twice? If this is not the case, please send the player's game history to my email address (peter.m@casino.guru)."
Let's wait for the answer.🤔
I still wonder why this company has a 9.3 with so many bad comments... It doesn't get into bonuses and when it does it doesn't pay 1.3/10 you should give it!! You probably get some reward.
It's great that you asked 🙂.
Read this article about how we review casinos if you truly like to understand. If you check the casino's "reputation explained" tab, you'll get a better idea about what we're taking into consideration. The number of bonuses and user reviews is not included. Complaints, however, are very important and this casino handles complaints well. Just check the tab and slide down.
We focus on providing the probability that you will be treated fairly in the casino, that's what the rating means, it is not a kind of advertisement, furthermore, if any casino acts unfairly and we have proof - mainly from submitted complaints, there are consequences for the casino, reputation drop, warning, and so on - more details can be found here.
We have no evidence showing that the casino does not pay. Every player is welcome to submit a complaint if they feel mistreated, all complaints were resolved so far.
Have you experienced unfair behavior in this casino? If so, submit the complaint and our team will review the case.
in simple words: to fulfill the prerequisites you calculate :(bonus + deposit) x 35 and if the prerequisites are fulfilled to withdraw the profits you calculate: (bonus) x 15. Why was the money from the deposit not used for bets? If I accept this unfair rule, then you correctly deducted €347 from my account the first time. The second time, why did you deduct €179? In short, yes, I withdrew €410, which was credited quickly, and I played €6 sport. we agree on that.
Listen straight out there the worst casino super boss the beyond scammers simple as that the Guru casino will never never admit that they don’t get involved whatever it is. I’m saying as a player as well I totally agree with you you’re the worst casino. I don’t even know how they’re licensed straight out when I had evidence they just shut it down. That’s all they did. Don’t bother Stavros.
I'm sorry that you feel dissatisfied, but honestly, you claimed winnings that you have actually never won - based on the gaming history:
"the advert that someone won any amount lately doesn't mean that you actually won, even if it displays your name. Yes, it looks as a technical glitch and it shouldn't happen but if your winnings are not listed in your game history, there is nothing we can do to help you with this complaint.
I know it sounds harsh, but I'm not sure what you expect us to do. Have you tried the official licensing authority? Any response? Tell me, who exactly does not bother... 🙁
For a few days now this casino has seen fit to remove the only possible withdrawal method: the bank transfer.
I had already requested a withdrawal of €484 via bank transfer and it had been paid within the 24h stipulated by their T&C. Then I deposited again and got higher winnings. From that moment fatality I have no longer been able to withdraw by bank transfer having removed that option in the withdrawal methods.
Chat support keeps saying they hope to get it back soon. Meanwhile, I have 4 withdrawals of €500 in the queue that should have already been paid and another €1,000 that I can't withdraw.
Has anyone else encountered this problem?
Hello carsix79,
it's sad to see that something that used to work now doesn't work. I'm wondering...how about trying to suggest them choose a different payment method? If there should be an easier way to get your money back, I'd give it a shot. 🙂
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Now they have restored the withdrawal method by wire transfer but another problem has arisen. The deposits made by the casino on Monday and Tuesday have not yet arrived in my bank account. While the one made last week had arrived the same day.
So it's a slight progress, at least. Just confused about the wire transfer, you refer to deposit, though I'm sure you meant withdrawals, instead.
Obviously, the casino truly has issues with the payment system - or provider. 🙁. Sorry to say that, but to me, it seems we have to wait till those problems are solved.
Are you still in touch with the casino, please? I want to make sure you are not being ignored.
Yes I have not received the money in my bank account for two withdrawals processed by bank transfer. Now they have also stopped paying the other withdrawals I have pending since last week.
I’ve been saying this for months, but for some reason, this platform still thinks that super boss casinos is one of the best and fairest come on turn it up!!
I'm starting to think that whichever casino I choose to play I will always but always find problems with withdrawals or anything else. While who knows why deposits to casinos are always smooth as oil and never hit an obstacle. Their money always arrives on time while we have to work hard to get it. Now I have 8 pending withdrawals of €500 that have been stuck for days since this casino pays with a dropper and when you pay, the money doesn't arrive in your bank account.
I applied a one week cool off to my gaming account. Once they've finished paying me, I'll close the account on this casino as well and I'll close forever with these damn casinos in Curacao.
Yes I have not received the money in my bank account for two withdrawals processed by bank transfer. Now they have also stopped paying the other withdrawals I have pending since last week.
Checked the complaint, thank you.
Just to clarify things a bit:
"On March 20 and 21 two withdrawals of €500 are marked as paid but I have not received the money in my bank account."
"Subsequently the two subsequent withdrawals were canceled by the casino due to technical problems related to the payment system. At least that's the reason the casino led me to believe."
Well to me it seems, the casino (as many others now) is dealing with technical problems bound to payment providers.
Since it has been 3 and 4 days now + plus the casino shared the technical issue with you, I guess it is just a matter of time one way or another.
As you said: "My last and only successfully paid withdrawal was on March 16th and it had entered my checking account the same day." Sadly, now the casino has a problem.
Let's hope they solve that soon!
I’ve been saying this for months, but for some reason, this platform still thinks that super boss casinos is one of the best and fairest come on turn it up!!
Hello Yoshy2323,
I think you have not mentioned the casino is going to suffer some technical-related withdrawal issues.
As you can see in Carsix79's complaint: "My last and only successfully paid withdrawal was on March 16th and it had entered my checking account the same day."
Since only players with issues come here and submit complaints or complain about the casinos, it truly may seem that almost every casino is bad.
The reality differs by experience, I'd say. I agree many casinos are painfully slow when it comes to the KYC, or withdrawals. Everyone can see that.
That's why we always advise players to check the users reviews and complaints alike, our rating does not include those factors.
Care to know why? Because even a good and fair casino falls into issues from time to time, happy players with good experiences simply can't be counted, while players with complaints can. Hence we lower the rating if the complaint ends as unresolved. Not ideal, I know.
Could you come up with a better solution?
Technical problems always come when they have to pay. I wonder what these technical problems are to make a bank transfer. Apparently only casinos have them. Who knows why to pay by bank transfer instead there are no such problems. Money always comes to them unhindered.
Since I keep an eye on the situation in the global financial market - banking sector, I'd say the increased number of similar "issues" bound to any kind of payments goes in hand with the ongoing situation there. Do you know how many banks are in trouble seeing help from the local governments? Well, many. Have you heard about Credit Suisse? Now it seems Deutsche Bank is a bit nervous too. Plus additional restrictions were set to prevent money flow to "restricted territories" or intentionally hazardous countries" - this matter is related to the war in Ukraine and sanctions embarged on Russia. I'm convinced many casinos are desperate because such things are completely out of their reach still they need to keep all international payments working, so they don't lose customers. Sending money from the casino works differently than sending money to the casino, did you know that?
In general, when some intermediary banks get involved, the transfer can be complicated and delayed.
I hope this casino will find the solution soon!
Let me understand what all this has to do with my case?
My withdrawals have been marked as paid but I haven't received the money in my checking account.
Then the fact that the banks are in trouble what does it have to do with the money that has to be transferred from a casino by wire transfer? Has Superboss now become a bank?
According to your theory all bank transfers in the world should be blocked. I receive and execute transfers every 2-3 days without problems.
Furthermore, I don't think that Italy can be defined as a dangerous country or a restricted territory.
I repeat here we are talking about wire transfers marked as done but never received in my bank account.
I would like my complaint to be processed faster.
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