Stake Casino - general discussion (page 3)

My accounts in withdraw only.mode hint withdraw only

I saw that 10 months ago you had a complaint on the same subject which was resolved as unjustified. It said that you had broken the casino rules and that we couldn't help you anymore. 

Have you played here after this incident ? If so, why did you know that there were problems ?

Will you be my daddy? lol...

seriously, I would have gotten you a better return on your 856k...sending better luck your way!

So sorry to hear that. I think i can help you with such a case . I had successfully got a refund from many casinos after contacting the right people.

contact me on whatsapp ‪+97259‑530‑0154‬

or you can send me an email hannafreij.hf@gmail.com

i would be more than happy to help. Don't worry I'm not a scam, and casino guru team know me very well as I submitted over 10 complaints here. Some were successful by their help, and others became successful after contacting right people.

To tell you the truth, it is nothing unusual that a casino would ask for additional verification when it comes to larger amounts. I am not really sure where the line is or exactly what amount they usually ask for it, though.

You should try to ask about this kind of information with the support of a casino, I reckon.

In really rare cases, I could say or not that often a casino would go through the verification process when a player was depositing. It would probably be really time-consuming to verify every player at the beginning, just because not everyone will make a withdrawal there.

Could you provide some information about what kind of documents the casino is asking for, please?

I hope you will be able to pass the additional verification soon and without any issues. Keep us informed about the process, please.

I don't know what I did wrong to have this problem

And their support is just for show they don't do a damn thing when you email them

Did the casino write any explanation about this, by any chance? Could you try to describe what exactly happened, please, that your account was put into this mode?🤷‍♀️

I made my first account on stake and i deleted permanently bcoz I don't who to deposit my fund to my stake account and then 1 week letter i know the process who to deposit so i wanted to create my second account on stake but i didn't know that they put me on withdraw only mode for that, bcoz of that

And they didn't verifying my phone number, I didn't break any rule

Hey! I'm sorry, but I do have to ask you - how many accounts have you created, please?

If you registered a second account, could this cause an issue? I'm not saying you have done so, I'm just trying to figure out what may seem wrong from the casino's perspective.

Can't say I fully understand both the latest two posts. Maybe you can take the description step by step, for example:

I created an account

I asked the account to be closed permanently

...

I made 2 account first one I deleted some time ago and the second have this problem

Well, you know it does not work like this. When you play in the casino, you truly need to follow its rules. Almost every casino allows you to create only one account per person. It makes sense because they need you to be verified at some point, and it would be dumb to set up additional accounts if you only possess one identity, right?

So, you violated the most essential rule, by creating the second account.

Does it make sense to you, please?

Furthermore, I suggest you contact support as instructed. That should lead us to something related to the solution.

I understand what you are saying so i can't remove this problem know matter what

Well, as Radka said, it would be best to contact support as recommended on your screenshot and hopefully it can be resolved somehow if you are honest and tell the casino what happened. Of course it doesn't mean that everything has to be solved, but I think there might be at least a little hope. 

Get back to them and let us know.

Would you be interested in getting help from our complaint team? I will post a link for you where you can file a complaint about this issue, and they will surely find a solution to it. Just click/tap over here, please.

And to answer your question, I would say that the verification process usually starts when a player requests his withdrawal, and in a few cases, they verify players earlier.

this casino is the biggest scheme possible. Simply all sessions are copy paste, there is no rtp, or rng everything is based on an algorithm stay away from this shit

Hi, what games have you played when you almost always have the same result ? I can see you are not very happy and so I have a feeling not only from this post that you are quite frustrated and so I would probably take a break from playing in the casino if I'm honest. 

What do you think ? 

Not getting much help from the support here, it's a bit dissapointing... Anyone have some experience how to get them to actually help you please??

Hello again,

What issue have you encountered? I'd say the response depends on the subject.