Stake Casino - general discussion

If you want to discuss anything related to Stake Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Are you sure that he does not accept players from Bulgaria?

In their conditions, banned countries are listed, but Bulgaria is not on the list. The site is also available from Bulgaria and no VPN is required.

Hello borkoborko39.

Thank you for your insight. I have reached the casino, and you are right, they started to accept Bulgarian players. We also have updated this information in the review.

Just a heads-up! Stake Casino have deleted our campaigns including referral history in our affiliate page. We've been trying to get intouch with them but we are being ignored even n there Support live chat, Email, and on telegram. It seems they have stolen from us or idk, They don't bother to explain. Fortunate for you they answered you about Bulgaria players..

Hello and welcome! It's great to see you here on the forum and thanks for sharing the info with us. I already forwarded a link to your post to our affiliates department. Thanks a lot again!

Are you an official casino representative, please?

Yes i am and will always update my topic with giveaways and all news related to that Casino. You just merged my topic for no reason...

I wanted to post this to show you guys that stake.com, sports radar (their sports odds provider) and darko from sports are nothing but scamming, incompetent scumbags.

I had a multi for about $1700.00. All my selections were live plays except for the last selection on the slip which was a tennis match. Tennis match was scheduled to start about 2 hours after my multi was placed.

Photo of my betslip below

https://ibb.co/zG8Dm8m

As you can see, the odds I received on the final selection were -345.

Now let’s move on to the fun part. Both tennis players came onto the court for warmups, odds went live on both stake and other platforms. 

Here’s a photo of the odds BEFORE the match was set to begin.

https://ibb.co/KGHskFm

https://ibb.co/2kPwsQx

All of a sudden, my player is +425 as opposed to -345 lol

Anyways, as this is a clear line error and would affect my cashout price, I immediately contact support. I run into the luxury of speaking with a scumbag by the name of darko from the sports team. Now keep in mind, darko has always fucked me over as he has personal issues with me. I thought in this instant, he would use common sense as it’s almost a 800 point swing in a few minutes.

I kindly ask darko to void the bet (win or lose) or to honour the new price of +425 (which was clearly the correct price as every other book had it at this price)

Here are his responses.

https://ibb.co/kch9bbY

https://ibb.co/n3TS1v9

https://ibb.co/tpyb9Ph

https://ibb.co/HpdfVMb

All correspondence is happening literally during the match. I expected a quick void so that there would be no discrepancy if my player somehow won.

Darko drags it out for the whole match and he even goes as far as to tell me "don’t cashout the bet" ok darko, I’ll listen to you and wait.

Let’s fast forward to the second set. My player is now -5000 live and they were offering $5300 of $6400 on a cashout. Darko continues to tell me not to cash out.

Photo below 

https://ibb.co/8s39TyY

anyways, I don’t hear back from darko until it’s 5-1 in the second set for my player and he decides to tell me "let’s just leave it how it is" after trolling me the whole match for what clearly was a line error, he waited until the last second to decide on his own to just leave it as is.

Photo below

https://ibb.co/bPFWY6w

 

As everything stands, I am requesting to be refunded the difference for the bet on the correct odds of +425 which would bring the total payout to +1528 odds and a total payout of 0.63381249 BTC. I was paid out 0.13734496 BTC which would leave a difference of 0.49646753 BTC. It’s quite clear that support was doing this on purpose and waiting to see who would win the match before deciding to void the bet or honor the correct odds.

I have been a customer on stake for almost two years with a net profit of almost -1.5 million dollars. I truly hope that in the future they do not do this to their customers because it does not look good. I play on many other books and they swiftly void selections or fix the odds immediately and not wait until the match is completed. In my personal opinion, this was a personal attack from Darko against me.

I have tried other avenues to come to a resolution but I have been ignored and stake also removes my posts on their forum. I have tried contacting both CEOs Mladen and Edward, as well as my VIP host, the first two do not respond and my host is unable to assist. I have also attached a conversation I had with another sports support member yesterday (Stefan) and he was totally in agreement with me.

Don’t trust this scam site. Especially if support dislikes you. They will play games with you and fuck you over like it’s normal. Darko is a piece of shit and I look forward to posting this on every single SPORTSBOOK forum in the world.

HERE IS AN UPDATE AFTER SPEAKING WITH STEFAN FROM SPORTS TEAM

Clearly he has some common sense unlike others.

https://ibb.co/SnJVD1Q

https://ibb.co/8NgDL1S

https://ibb.co/rGtLqYc

https://ibb.co/kGY4vwT

 

as per stakes terms and conditions 

"In the case of any obviously incorrectly displayed or calculated prices, we reserve the right to void betting. This includes a deviation of more than 100% in the pay-out compared to the market average."

I have also filed a complaint on askgamblers.com and stake has refused to respond for over 5 days now.

I have also filed a complaint through stake and they keep sending me the same robotic responses.

I have lost almost 2 million dollars on stake and they are legitimately scamming me for 0.5 BTC. It's laughable.

I will also be contacting their regulator/licensing body.

Unfortunately since we're focused on casino games, I can barely help you. I have no idea what +425 and -345 mean. Even though +425 sounds like a country area code.

Hi Daniel,

Thank you for the reply.

Why can’t you help me? Stake casino has a sportsbook and I have been scammed for 0.5 BTC and I believe it’s a personal attack and also racially motivated.

+425 = 5.25 odds

Hello, RosesAreRed123.

The problem is not that we would not like to help you, the reason why we can't is that we only deal with complaints not associated with sports betting.

What makes you think that it's a personal attack also racially motivated, please?

If so, this is not our field of influence and you should contact local authorities, I'd say.

I have had many issues with their support for quite a while now…. If this was any other customer, it would have been rectified swiftly. I am 100% certain it’s a personal attack. Racially motivated is just my opinion

I have also been insulted by their CEO and support team on their weekly Saturday streams infront of tens of thousands of people who watch the stream.

lol contact the authorities on a casino that’s run by a bunch of scammers. Sounds like a good idea… not!

I have reached out to their support on numerous occasions (they just block me or ignore me)

I have tried contacting both CEOs Edward Craven and Mladen Vučković (they both ignore me)

I have tried to get my VIP host to help (he laughs at me)

I opened a complaint on askgamblers over a week ago (stake doesn’t even respond)

I posted on bitcoin forum (stakes reps ignore me but I see them posting on other issues)

Its just a joke that a casino can get away with this with no consequences.

In case any of this is racially motivated as you suggested, you should contact local authorities - no lol about it.

That's what I meant.

If you experienced a personal attack, well no point to keep betting there, I'd say.

You also wrote that you plan to contact the gaming authority - well, good point. Let's see if they show some interest in dealing with your problem.

I hope, they do.

Sadly, it's obvious that even we have a very small chance to help you either, don't you think?

Stake original game issues . 

I want to complain about stake original game Keno plinko, which belongs to the original game of the company. Because it marks the banker's winning rate and player's odds, I believe that what he marks has a certain degree of legal protection, so I have produced a huge loss. It is obvious because I just believe that his long-term investment reward will bring me a loss recovery, but when I have arrived, I feel unbearable. I even doubt whether the original game has been certified by the Curaçao government. website, I can say that other games can be said that other games are fair, but only the original game. The R T P he marked is a lie. The amount of money he marked in my long-term year is at least 200000 in the original game. As far as far as I have been added. I have bet on the original game in different accounts, I can say thatI want you complain about stock original game it is a real with the program getting license from the Curacao and approved original stake game certificate because I was complained so many times I say original game have a problem because it is totally different story from the information on the title of the game RTP the house and player return rate  only stake original game not equal another provider only original program I am confused is it real have a gaming license with the egaming calculate and government certificate and software license because when I take a longer time to play and complain I never get any response and feedback about stock original game license or not the answer just like no answer all the support they are very good they are very kind but I know they do their best already from my feeling that cannot tell that much and then they cannot or don't know how to answer so I'm I'm seriously confused about a stake original game gaming program license or not it is not about a website license just for the game software license because from the return rate this is horrible different story compared to another famous provider they still make sense with the RTP .. and stake original game 

 I can only say that their return rate includes some unreasonable ones and they are not disclosed. If you still think it is my luck, this is what he designed, etc. The game tells you I will officially inform you today. I need to get a correct response. I want to confirm whether the original game of the country has received a government’s soft fixed point, a soft fixed report, a soft aircraft fixed point certificate

The RTP test of a game alone can only be put on the website after passing the national registration standard.

 My conclusion today I want to ask you very clearly if I can get the review report of the original game like a casino. So your response is not something I consulted. My request is to know whether the original game has been approved by the government.

I have told you the seriousness of what happened to me. It is impossible to simply take my

It's completely over

If I have the official game certificate of the original game software, I have tested the original game with this official certificate, then I will lose it because I am unlucky.

If the original game has no contract at all, I would deceive me to choose legal procedures

Hello,

it seems that we do not understand each other well.

We asked you to provide any proof so we can reopen your complaint, based on this fact we are not in a position to provide you any statements. Frankly, there is nothing we can check at the moment:

"Please understand, that it is very difficult for us to proceed with this case without supporting evidence, especially when you complain about the casino's own games. We would like to help you, but it’s impossible for us at this time. Please, if you come across any kind of proof, do not hesitate to contact us and we can reopen this complaint anytime. Thank you for understanding."

What's the point of "discuss anything related to Stake Casino, such as its games, bonuses" if you are going to delete my posts mentioning such?

Hello there, as I informed you several times already. We do not accept affiliate links. Such links will be deleted I also asked you to go through our rules for casino reps to make sure your future post is not going to be deleted. You are not even capable of any reaction to my previous question about whether you are or are not an official casino representative:

https://casino.guru/forum/casinos/primedice-casino---general-discussion#post-13965

Can you confirm and send me an email to radka@casino.guru FROM YOUR OFFICIAL CASINO EMAIL, please? 🙂

This is the last time I'm asking you to do so.