Okay, based on what I've seen, we're working on your case and Attila will contact the casino soon.
I hope we can resolve this together.☘️
Well, that's some progress, and we should be happy about it, I would say. The important thing now is to get all your money.
Even if it means you have to wait. It's not pleasant, but I believe that in the end, the result will be what matters.
Once you get everything, the decision on what to do next with this casino will be entirely up to you.🙂
Have they explained to you the reason for blocking the account, at least?
Did you request a withdrawal before this happened?
Please describe the whole situation in more detail so we can better understand it all, and then hopefully we'll be able to help.
Hi everyone, I applied for a payout yesterday and they said it would take up to 3 days. I'll wait until tomorrow and then I might file a complaint.
Payment requested for January 5, 2026
I have lost a lot in my life
Yesterday I won something
Have they asked you to pass the verification as well?
Our complaint team will be able to intervene in your complaint only after the 14-day time period passes, actually, so hopefully they will process it sooner.
So, let's wait to see how it will go. Hopefully you receive your winnings soon.
Please inform us about everything.
Unfortunately, sometimes this kind of delay can happen whenever a casino experiences a high volume of withdrawals.
I just hope that they will really do as they say.
How long has it been now, please, that you have been waiting?
That is certainly not the outcome we both hoped for. Just in case you are willing to share, do you mind helping us understand how long the withdrawal was delayed? It is not necessary, yet such details may also help others recognize the risks.
For this moment perhaps it is best to let go.
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