7 months ago
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currently waiting for my withdrawal to be send for exactly 17 calendar days. for a crypto transaction. in 2025.
according to live "support" the poor finance department has a lot of transactions therefore this could happen, just the usual scammy crab game casino. delaying the withdrawal in the hope one cancels and loses their money.
I've been waiting for my first payout for three weeks. I keep getting the same answer: "There are currently delays." I don't believe a word they say anymore.
Ich warte seit 3 Wochen auf meine erste Auszahlung.. Immer wieder wird man mit der gleichen Antwort vertröstet.. "Es kommt aktuell zu Verzögerungen" Ich glaube denen kein Wort mehr..
I spoke to chat support again and got the same answer. There are delays. I've been hearing this statement over and over for the past four weeks.
Unfortunately, there is still no payout at the moment.
Best regards
Habe noch mal mit dem Chat Support gesprochen und wieder die gleiche Antwort.. Es kommt zu Verzögerungen.. Diese Aussage höre ich seit 4 Wochen immer wieder.
Aktuell leider immer noch keine Auszahlung..
Liebe Grüße
Yeah, that's really too long to wait even now when the holiday season is on.
But have you ever withdrawn before from this casino, or is this the first time you requested one?
Hello, yesterday they requested my KYC, after 4 weeks. I've uploaded everything and am now waiting for a response.
No, I haven't withdrawn any money from the casino yet. This is my first time.
Best regards
Hallo, gestern haben die meine KYC angefordert, nach 4 Wochen.. Habe alles hochgeladen und warte jetzt auf Antwort.
Nein, bisher noch kein Geld von dem Casino abgehoben. Es ist das erste Mal.
Liebe Grüße
Hello.
Did I understand correctly that you have been waiting 4 weeks for the KYC to start? I just can't believe how calmly you said that and I hope there is a way to put this situation to a quick, happy end.
Glad you submitted the complaint, though I did not read the details, I'm afraid.
Definitely...
Waiting 4 weeks for KYC without any updates is, at best, unusual.
I am curious to see what explanation the casino will give in their complaint response.
This delay definitely deserves a clear and good reason.
Please be patient, and inform us if there is any news. 🙏
Now they want to see my complete bank statement from July.
I sent them all 8 or 9 pages—that was it. Apparently, that was the last thing missing.
Jetzt wollen die meinen kompletten Kontoauszug von Juli sehen..
Habe denen komplett alle 8 oder 9 seiten waren das, jetzt zu geschickt. Das sollte angeblich das letzte sein was fehlt..
I sincerely hope that was the final missing document. Did they perhaps tell you something more regarding this delay when requesting the statement from you? I mean, is this some kind of thorough internal examination?
You won't believe me. I just received my first payout, yay!
Best regards
Ihr werdet es mir nicht glauben. Ich habe eben die erste Auszahlung erhalten juhu 🤗
Liebe Grüße
Hello! The first in line!!!! Awesome news! 👍👏👏
I'm eagerly awaiting the rest. 🙌
Me too. I've requested the next payout and am curious to see if it will be paid out after 3 days.
I'll keep you updated 🙂
Best regards
Ich auch.. Die nächste Auszahlung habe ich beantragt und bin gespannt ob diese nach 3 Tagen ausgezahlt wird.
Ich halte euch auf den laufenden 🙂
Liebe Grüße
Has anyone had any problems or how long did you wait until a payout was actually paid out?
Waiting 16 days now
Hat jemand schon Probleme gehabt bzw wie lange habt ihr gewartet bis eine Auszahlung auch wirklich ausgezahlt wurde?
Warte mittlerweile 16 Tage
Hi, I moved your post here under the casino section. Here you can see a player who was also waiting for his money and today confirmed that he received his first withdrawal.
You've been waiting for 16 days, has the casino said anything about this? Have you verified it or was it not necessary?
Since you have filed a complaint, we will try to help you, but I hope you will have the same luck as the player before you.
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