I requested my money after fulfilling the bonus conditions, but 800 of the 1800 disappeared and only 1000 € remained. Then I wanted to withdraw it and was refused with the explanation that I had to wager another 400 €. I did it, lost and requested a 600 € withdrawal. And now I've been waiting 3 days! It's really sickening!
Hello,
hard to speculate about bonus terms I'm not familiar with. The way I see it though, the main concern is delayed payment, right?
Well, may I ask a few things, please? To have some idea about the situation you're facing, I believe it would help to know when you submitted the withdrawal request, whether this is your first request, and what the casino told you about the withdrawal. Are you still in touch, please?
Exactly, the late payment is a problem and I'm afraid that I won't get the money. That's my first request, or rather second, because the first was rejected. They always say that I should be patient, but don't give clear answers. For example, I asked how long a withdrawal via bank transfer takes on average and they answered that they have a lot of withdrawals and that I have to wait, be patient, things like that. I'll send you a photo too. 
I can see what you mean, and you have done right to submit a complaint here. Our team will investigate the matter after the 14-day time period passes. Unfortunately, we are not able to intervene in such cases earlier than that.
How long have you been playing at this casino, and how did you find out about it, if I may ask?
Our data team already put it into our database, and it's working on the full review of this casino, which will be published somewhere at the beginning of the new year, hopefully, so any kind of information will surely help us to better understand how this casino works.
Please don't hesitate to write more about your experience by far and come forward with any updates regarding your withdrawal.
I've been playing for a month maybe. I found it on Google, on a website. Can you start earlier because it's been quite some time that I've been waiting?
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