Spinline Casino - general discussion (page 3)

Thank you for your reply, the email address is

Yes, thank you very much!

I am glad that you and the player are looking for a solution to this problem and I believe that it will be resolved. 

My fingers are crossed for all involved.🤞

Dear Leensky,

Thank you for providing your email address. We will carefully review your situation and get back to you shortly. We appreciate your patience and cooperation in resolving this matter.

Warm regards,

Spinline Casino

Dear Leensky,

Thank you for your patience! We have carefully reviewed your case and would like to provide a full response to clear up any misunderstandings.

Previous withdrawal requests were canceled because you were attempting to withdraw funds to a German IBAN, while your account is registered in Austria. As a result, you were sent four emails requesting that you provide a correct - Austrian - IBAN.

On May 29, you submitted a withdrawal request to an Austrian IBAN, after which a request was sent to you by our KYC department to complete the verification process. However, later you canceled that withdrawal and initiated a new one - today.

At this point, your verification has been successfully completed, and our team has sent you a confirmation email. There are no obstacles to processing your withdrawal, and you just need to wait for the funds to reach your account.

Please remember that we are always here to help you with any questions. You can also contact our 24/7 support team via Live Chat or email at support@spinline.com.

If you have any further questions regarding this matter, we’ll be happy to assist.

Warm regards,

Spinline Casino

It is very important that I also make my contribution to this matter.

In this day and age, it's unacceptable to have to wait several days for a withdrawal. When Spinline advertises that withdrawals will be processed within 24 hours, even though this isn't the reality, it misleads players. In contrast, other casinos manage to process withdrawals in 20 minutes or less, even during busy periods and on weekends.

I've been waiting for my €200 payout since June 3, 2025. I received a notification that the payout is being processed and will be credited to my account within 3 to 5 days. Tuesday will be the fourth day, and I'm curious to see if it will actually be the fifth day of processing.

I've been playing at casinos for quite some time, but I've never had to wait this long for a payout—four days. This is a seriously inadequate payout system.

May I ask what payment method you used, please?

Surely keep us informed about how it goes, and I hope that you get your money as soon as possible.

Dear Solarzelle78,

Thank you for contacting us! We would like to investigate your situation in more detail and provide you with a complete response regarding your case. Could you please share the email address you used during registration on our website?

You can provide this information here or reach out to us 24/7 via Live Chat or by emailing us at support@spinline.com. Our support team is always on hand and happy to help with any questions you may have.

Best regards,

Spinline Casino

spinland rep, i cannot register in your casino. It says email address not accepted which is weird. Its a yahoo address that I have used for 25 years daily

Try to use the "reply" button to write to them here, or write to their support.

Dear Sdexcid,

Thank you for reaching out to us! Could you please provide the full email address you used when attempting to register on our website? Once we have that information, we’ll check what might be causing the issue and get back to you as soon as possible with a complete response.

Please remember that we’re always here and ready to help. You can contact us with any questions 24/7 via Live Chat or email at support@spinline.com.

Best regards,

Spinline Casino

jennjennca@yahoo.com

I also spoke to live chat and they weren helpful.

They said try another browser which I did and same issue.

Then they said they would escalate the issue...that was over a week ago.

Dear Sdexcid,

Thank you for letting us know about the issue that occurs when registering with a Yahoo email. We have already forwarded the information to the relevant department and are working on resolving it.

You can register using a different email or wait for the Yahoo email issue to be resolved. We will keep you updated on the progress.

If you have any further questions, we will be happy to answer them.

Best regards,

Spinline Casino

Dear Sdexcid,

The issue has been resolved. If you haven’t registered yet on our website using another email address, you can now complete your registration with your Yahoo email.

Thank you for bringing this matter to our attention. If you have any further questions, please remember that you can reach out to us 24/7 via Live Chat or by email at support@spinline.com.

Best regards,

Spinline Casino

Essentially, it's a casino with a large selection of games. The verification process could be faster. I've been waiting for two days for my deposit verification to be completed so that my withdrawal can be processed. I made my first two deposits using Apple Pay, which has my Visa debit card linked to it. After that, I deposited directly with the Visa debit card. The Visa card seems to be verified, but the Apple Pay deposit (using the same card) now needs to be verified separately. There are casinos that handle this faster and better.

I am now waiting until my verification and payouts are processed.

I'll keep you updated on how long the verification took and how the payout went.

Hi, thanks for the information about casinos and their processes. If it doesn't take too long, it's not so bad, although I understand that I would also expect a card linked to Apple Pay to be verified. But these are two different payment methods, so maybe that's why you have to do it again.

I'll wait for your update and hope it's positive.

Good luck. ☘️

Hello,

Now I know which transaction it is.

I selected Apple Pay again for the 3rd deposit and was redirected to the deposit page.

An error message appeared (presumably payment declined) and I was asked to enter my credit card details, which I did.

The amount was paid from my Visa debit card and not via Apple Pay.

This morning I received another email from KYC requesting a screenshot of my Apple Pay Wallet showing this transaction. I can't do that because it was debited directly after I entered my credit card details.

I have now uploaded another overview of all 6 transactions from my account, as well as a statement for each individual transaction.

I'm curious to see how this develops and will keep you updated.

If the casino is reading this, my username at Spinline is MASNON

Best regards, Stephan

You did the right thing. If it doesn't show up on Apple Pay but on your regular bank statement, it's good that you sent it. I believe it will be resolved soon, and if not, we will try to help you.

I will wait for your next message.

Thank you so much for offering to help. I will post all updates here.

Best regards

Right, I will be here if anything. 🙂