Spinline Casino - general discussion (page 5)

I want to say to all users that are watching this, these scums always came up with random stuff to not let me withdraw, i had to do id proccess and many other info over 10 times

Stay away they are scammers , if you are profitable(more winnings than deposits) they will try to confuscate and come up with random stuff or make it hard for you to withdraw so you play them, avoid at all costs

You have an open complaint, so I firmly believe it will be resolved there.

Dear Stakw,

We appreciate you sharing your perspective, and we genuinely value your feedback as a player. 

We would like to clarify all the details and provide a transparent look at what happened during your session. Since there is already an open complaint on the Casino Guru platform, we believe it is the best place to continue our conversation. We are actively participating in the process and providing all the necessary information to the mediation team to ensure a fair review for both sides.

We invite you to join us in the complaint thread so we can work together towards a clear understanding and a resolution.

Best regards,

Spinline Casino

i made 11/05 a deposit 50euros via card (revolut) Money left my revolut balance but spinline says it got rejected, and it will be credited back in my revolut, in my revolut status this was as pending, but i see now the transaction is fully completed and that means i will not get the money back, i made a charge back request on revolut but it says it may last up to 90 days ,anyone had the same issue and what did he do?

Hello, perhaps you noticed that there has been an active casino representative in this thread, so I suggest we give the person a chance to reach out to you. Good call; you came here. 👌

casino told me its their final answer the transaction has been rejected and they didnt receive the money, so they cant neither credit my balance or give them back, something went wrong with the payment intermediary i guess, i made a charge back request but it seems it will take long to have an answer either positive or negative (i guess it will be positive since neither casino got the money nor they got back in my account)

Oh, I'm sorry to hear this. I do not have details available, but to me it also looks like a problem with intermediary providers. Maybe it's a dumb question, but I'll ask it: Did you check that with your payment provider as well? I mean, from their side? I find it hard to believe no one is actually responsible for the funds getting to the recipient. So I'm interested to see what they have to say.

In any case, I hope the chargeback won't take too long.

yes it was quite fast, before 1 week revolut gave me the money temporarily until the final decision (if negative they would take them back) and yesterday i received a notification case is closed and the charge back was succesful

Well, at least something positive can be found. Im glad the chargeback worked and hopefully this was your worst casino experience for a very, very long time. 🙂

I've never seen such a fraudulent casino before!!

I deposited over €300 within 2 days and the free spins I received are worth €2 each – a joke!!!!

I thought it couldn't get any worse, like at Ice Casino or Stay Casino... But they're really cheeky. I was playing Big Bass Halloween Splash 1000 with an extra bet of €1.50. I simply played through my entire €180 until the free spins stopped coming. Unbelievable. I had my account deleted again. Online casinos are no fun anymore. I would really advise you to stay away from foreign casinos.

I get it why that experience left you frustrated, especially after depositing more than €300 in such a short period.

Still, poor results from free spins or going through €180 without triggering the feature would not by themselves prove that the casino or the game is fraudulent. Slot results can vary significantly in the short term, even when the game is functioning normally.

Regarding the free spins, was their value clearly stated in the promotion before you claimed them? If the casino advertised a different value than what you actually received, that would be a more specific issue worth looking into.

Since you have already decided to close the account, perhaps stepping away from this casino was the best choice for you rather than continuing to play while feeling increasingly frustrated.