Spinline Casino - general discussion (page 4)

Hello Jaro.

The email arrived this morning… I quote 😉

"We are glad to inform you that your account has been successfully verified."

Unfortunately, I must have made a mistake in the IBAN during the withdrawal request, which is why my withdrawal was cancelled.

I am still grateful for that, as it brought it to light.

I have now submitted a new withdrawal request and hope for prompt processing.

I will keep you updated and report back when the process is complete.

I will also write a review about the casino, as it's not all good but not all bad either 😉

Best regards

Stephan

Thanks for another update.

I believe that if you have already been verified, all you need to do is wait for the new withdrawal request.

I will be happy when you receive it as soon as possible.

Also, for the process to be completed and for your review.🙂

I have now written a review of the casino and hope it will be published.

In general, I would personally advise against using this casino.

The recession report describes everything in detail. In summary, the casino gives the impression of doing everything possible to delay, conceal, and contribute as little as possible to player protection.

It's more or less normal, but so blatant as this is embarrassing...

To anyone who still ends up in this casino, I wish you the best of luck and success 😉

You can find my review at the following link.

Enjoy reading 😉

Hello, just a technical detail: the link you shared was a great idea, but our website does not support a direct link to a specific user review. So, sadly, it led nowhere.

Don't worry though! Players can find it on the review casino page—tab "user reviews"—with the rest of the published reviews.

https://casino.guru/spinline-casino-review#tab=js-tab-reviews

I hope it helps, and thanks for the review.

I understand your attitude and opinion about the casino. But sometimes experiences are not what players imagine them to be. Hopefully, it will be better next time.

Your review was accepted, so it was fine. Thank you for sharing your casino experience with other players.

Hi Stefan,

Thank you for your detailed feedback. We would like to clarify the timeline once again to avoid any misunderstandings.

Your withdrawal was activated on January 21st. On January 22nd, our KYC team contacted you to request confirmation of your Apple Pay transaction. The initial document you submitted did not contain all the required information, so additional details were requested. On January 27th, after you submitted the correct document, your account was successfully verified.

On the same day, a withdrawal request was canceled due to an incorrectly entered IBAN (one digit was missing). After the corrected bank details were submitted, the payment of €1,000 was processed and paid out on January 28th. The second withdrawal, for which all information was correct, was processed and paid out on January 30th, in accordance with the timeframes stipulated in our terms and conditions.

We would also like to inform you that several withdrawal requests have been canceled and resubmitted. Please note that a canceled and resubmitted withdrawal is treated as a new request and placed at the end of the processing queue, which can naturally affect the overall processing time.

Your winnings were never withheld. All approved withdrawal requests were paid out as soon as verification was complete and the correct bank details were received.

Should you have a specific transaction that you would like us to examine more closely, please let us know – we will be happy to assist you.

If you have any further questions, our support team is available around the clock and will be happy to help you at any time.

Best regards,

Spinline Casino

its been days and I still haven’t received my withdrawal. My email is panosxiousi@gmail.com. You keep asking me for more and more documents for the kyc. I already sent you everything. Can you proceed my withdrawal ?

Hello, I'm sorry to hear that. Would you try using the reply button and asking the casino representative directly, please? Maybe you will get an update here.

Hi can you solve me issue

Dear Thegreekguy,

Thank you for reaching out and providing your contact information.

We have received your request and have already passed your account details to our verification department for a thorough review. We understand your concerns regarding the KYC process and the status of your withdrawal.

Our team is currently looking into the documents you have provided to ensure everything is in order. We will review the situation and return to you with a detailed update as soon as we have more information from our specialists.

Thank you for your patience.

Best regards,

Spinline Casino

It’s been 2 days since you requested for all of these documents ( proof of income etc ) besides the fast that these documents are too much and no other casino ever requested me something like that it also takes you so long to verify Them. Please proceed my withdrawal immediately

Dear Thegreekguy,

Thank you for your patience while our team reviewed your documents.

We have looked into the situation in detail and would like to inform you that the reason your documents were not accepted is that they did not meet the specific requirements sent to you. Providing transactions for August and September 2025 does not meet the current verification criteria, as we require current evidence of your financial status.

In order to proceed with your withdrawal, it is important that you strictly follow the instructions in our last email and provide the exact documents requested. Our team cannot bypass these mandatory procedures, as we follow all the rules and procedures according to our Terms and Conditions, which players agree to during the registration process. We are ready to prioritize your case as soon as the correct information is received.

The speed of your withdrawal now depends entirely on providing the required documents. Please check your email inbox and make sure all requested files have been sent in full.

Best regards,

Spinline Casino

Hi

I just sent you my current payslip of the last 2 months. Asking for that much stuff is insane though. I ve been playing on online casinos for 3 years and no one ever requested my payslips. I sent them to you. Please proceed my withdrawal immediately. It’s been ages

Dear thegreekguy,

Thank you for your patience during this process. We would like to inform you that our verification department has completed the review of your documents, and your account is now fully verified.

We apologize for any inconvenience caused by the additional requests. As mentioned earlier, the KYC process is a mandatory security measure to ensure the safety of all transactions. We appreciate your cooperation in providing the necessary files.

Your withdrawal is currently being processed and will be sent to you shortly. If you have any further questions, our support team is always available to help.

Best regards,

Spinline Casino

Stay away from those scammers. I did deposit to spinline13.com 100eur and flipped them, i did deposit 100eur yesterday without any bonus active , while i was playing i flipped to 250 then suddenly for leveling up you guys added 12$ without asking me if i want the bonus or not , it went on automatically like i gave a shit about 12$ on 250 and then these scammers send me this

Overall experience is pretty bad i gave them sooo much money , never got serious bonuses in return , these guys will def scam you when they have the chance , they do these little tricks so once you win big you wont be able to withdraw. STAY AWAY

Stay away from those scammers. I did deposit to spinline13.com 100eur and flipped them, i did deposit 100eur yesterday without any bonus active , while i was playing i flipped to 250 then suddenly for leveling up you guys added 12$ without asking me if i want the bonus or not , it went on automatically like i gave a shit about 12$ on 250 and then these scammers send me this

Overall experience is pretty bad i gave them sooo much money , never got serious bonuses in return , these guys will def scam you when they have the chance , they do these little tricks so once you win big you wont be able to withdraw. STAY AWAY

If you were playing with that bonus, you have to adhere to the limits, though.

The thing now is, were the winnings they confiscated only from this particular bonus?

Could you tell us, please?

Dear Stakw,

Thank you for your feedback. We have carefully reviewed your case and would like to clarify that the funds were confiscated due to a direct violation of our Bonus Terms and Conditions.

Our records confirm that after you were notified that a bonus had been added to your account, you continued to place high stakes bets that exceeded the allowed limit. We must strictly adhere to these rules to ensure a fair environment for all players.

Since you have already filed an official complaint on the Casino Guru platform, we will provide all the necessary information and details directly in this thread to resolve this matter through the official process.

We will be available to you 24/7 if you need any assistance or additional information

Best regards,

Spinline Casino