Spinline Casino - general discussion (page 2)

Dear Mr. Franztheuerw,

We have reviewed your request and would like to provide you with a detailed answer to clear up any misunderstandings. Please note that your verification was successfully completed on November 21st. On November 22nd, you submitted a withdrawal request but cancelled it yourself on November 23rd before it could be processed. You then submitted another withdrawal request on November 23rd and cancelled it yourself on November 25th before it could be processed.

We would also like to emphasize that all your inquiries via live chat have been answered by our specialists, however, during this period, no messages from you have been received via our support email.

If you have any questions or need further assistance, our support team is available 24/7 via live chat or email at available.

Best regards,

Spinline Casino

So much for your verification. It's crazy what stories you're spreading here. And you don't have any specialists at all.

Dear Mr. Franztheuerw,

As mentioned above, your profile was verified on 11/21/24. A confirmation email regarding profile verification was sent to you the same day.

What you see on the website and show here in your screenshots is the option to upload documents, but you don't need to upload anything at the moment.

Best regards,

Spinline Casino

Good evening, the provider pragmatic is not showing up in the casino.

While I'm using vpn

Greetings, my first question would be are you allowed to use VPN in the casino? Did you find this information somewhere or did you ask the casino itself, i.e. the support if this is possible? You have to be careful that this is not a reason for some void wins in the future. 

As for the game provider Pragmatic, this is also something I would probably direct to the casino and live chat and ask them if there is any dropout or if they don't have them, or maybe they are not available in this casino for your country. 

Will you please try and let me know what you found out? 🙂 

Dear Stasipetr57,

Unfortunately, the provider Pragmatic Play has been unavailable for players from Greece since January 30. Additionally, we do not recommend using a VPN while playing on our site, as it contradicts licensing regulations.

While these restrictions are currently in place on Pragmatic Play's side and are beyond our control, we’re happy to offer a wide variety of games from other providers. We’re confident that you’ll find plenty of exciting options to enjoy, ensuring a thrilling gaming experience. Plus, our diverse range of bonus offers will make your time on the site even more rewarding and entertaining!

If you need any assistance in choosing providers or games, our support specialists will be happy to help. Feel free to reach out via our 24/7 Live Chat or email us at support@spinline.com.

Best regards,

Spinline Casino

This casino is one of the worst. People, after things go well for you, they say that the account is duplicated and they screw you out of money. This casino is illegal of all, they are the worst casino. You've been there for a while, then they tell you that the account doesn't receive any benefit because it is duplicated. I don't recommend it at all.

They only know how to make excuses, they say they don't accept players from Spain and at first I had all the bonuses and promotions, and after I won some money they told me they don't accept players from Spain and I am Spanish and I always deposited without any problem. Now the last problem I have had is that they tell me that my account is duplicated when that is impossible. I do not recommend this casino, it is a total scam and they do not deserve to be active, thieves.

You

Did this actually happen to you?

Would you like our complaint team to investigate the matter, perhaps?

Please let us know.

If you experience this kind of issue, please file a complaint here, and our team will try to help you out.

What do you say?

Dear Tatijuegos2024,

We’re sorry to hear about your experience. However, we’d like to highlight that, as stated in sections 2.8 and 3.4 of our Terms & Conditions — which all players agree to upon registration — creating multiple accounts is strictly prohibited:

2.8 «You're not allowed to create multiple accounts: only 1 account per person. You're not allowed to create an account for any other person, family member, household/address (mail or IP), email, or device. Any other accounts besides your main Spinline account are considered duplicates. The Casino reserves the right to block multiple accounts without notice.

If we decide to delete a duplicate account:

- all bonuses, free spins, and winnings that you received by using this account will be canceled;

- the Company has the right to confiscate deposits that were made with a duplicate account. Any of your accounts (both main and duplicate) can be used to withhold deposits;»

3.4 «You're not allowed to create multiple Spinline accounts: only 1 account per person. If a user has violated this condition, Spinline has the right to block and/or delete duplicate Spinline accounts, confiscate or redirect all funds to the main Spinline account. Any bonuses of duplicate Spinline accounts will be confiscated.»

We are a licensed casino and strictly follow all rules to ensure a fair and secure environment for every player.

To help us look into your specific case and provide a detailed response, please share the email address registered to your profile. You can do so here, via 24/7 Live Chat, or by emailing us at support@spinline.com.

Best regards,

Spinline Casino

Dear Delamovalen3,

Thank you for your review! We'd like to clarify that players from Spain are not restricted from registering or playing. However, as outlined in our Terms & Conditions, each player is allowed only one account:

2.8 «You're not allowed to create multiple accounts: only 1 account per person. You're not allowed to create an account for any other person, family member, household/address (mail or IP), email, or device. Any other accounts besides your main Spinline account are considered duplicates. The Casino reserves the right to block multiple accounts without notice.

If we decide to delete a duplicate account:

- all bonuses, free spins, and winnings that you received by using this account will be canceled;

- the Company has the right to confiscate deposits that were made with a duplicate account. Any of your accounts (both main and duplicate) can be used to withhold deposits;»

3.4 «You're not allowed to create multiple Spinline accounts: only 1 account per person. If a user has violated this condition, Spinline has the right to block and/or delete duplicate Spinline accounts, confiscate or redirect all funds to the main Spinline account. Any bonuses of duplicate Spinline accounts will be confiscated.»

Please share the email registered to your profile here, via Live Chat, or at support@spinline.com so our team can review your case in detail.

Best regards,

Spinline Casino

For almost a month, I've been trying to verify my payment details and cash out my winnings. I've uploaded all the required documents each time, and I'm still not verified today. Every chat with support brings up a new "problem," and nothing happens.

Hello, have you been told what the problem is and why you are not verified? That would probably be the most important thing to find out? Do they keep asking you the same thing? It might be a good idea to "reply" to one of the casino posts in this thread and I believe they will write you back and maybe tell you more or address it more. 

I'll wait for a reply for now.

Hello, I always ask in the chat what I should do and do it. Then nothing happens for days, and when I ask again, there's some new document they want. I then upload it, and the whole thing starts all over again.

Then I would go ahead and file a complaint with us and our team will try to help you resolve your situation, would you be interested?

Dear Leensky,

Thank you for bringing this to our attention. That’s definitely not the experience we want for our players. We’d really like to get to the bottom of this, review your interactions with our support team, and make sure you receive a clear and complete response.

To proceed, please share the email address you used when registering on our site. You can provide this information here or reach out to us 24/7 via Live Chat or by email at support@spinline.com.

Remember, we’re always here and happy to resolve any misunderstandings that may arise.

Warm regards,

Spinline Casino

Dear Jaro,

Thank you for your involvement and assistance in helping to resolve this issue. We truly appreciate your support and the guidance you provide on the forum.

Please rest assured that we’ve seen the player’s comments and have already responded directly under their message to offer assistance. Now we’re waiting for the player to provide the email address used during registration so we can identify the account and proceed with a full investigation. Once we have the necessary details, we’ll be happy to follow up with a complete response regarding the situation.

Warm regards,

Spinline Casino