Spinline Casino - general discussion (page 2)

Dear Mr. Franztheuerw,

We have reviewed your request and would like to provide you with a detailed answer to clear up any misunderstandings. Please note that your verification was successfully completed on November 21st. On November 22nd, you submitted a withdrawal request but cancelled it yourself on November 23rd before it could be processed. You then submitted another withdrawal request on November 23rd and cancelled it yourself on November 25th before it could be processed.

We would also like to emphasize that all your inquiries via live chat have been answered by our specialists, however, during this period, no messages from you have been received via our support email.

If you have any questions or need further assistance, our support team is available 24/7 via live chat or email at available.

Best regards,

Spinline Casino

So much for your verification. It's crazy what stories you're spreading here. And you don't have any specialists at all.

Dear Mr. Franztheuerw,

As mentioned above, your profile was verified on 11/21/24. A confirmation email regarding profile verification was sent to you the same day.

What you see on the website and show here in your screenshots is the option to upload documents, but you don't need to upload anything at the moment.

Best regards,

Spinline Casino

Good evening, the provider pragmatic is not showing up in the casino.

While I'm using vpn

Greetings, my first question would be are you allowed to use VPN in the casino? Did you find this information somewhere or did you ask the casino itself, i.e. the support if this is possible? You have to be careful that this is not a reason for some void wins in the future. 

As for the game provider Pragmatic, this is also something I would probably direct to the casino and live chat and ask them if there is any dropout or if they don't have them, or maybe they are not available in this casino for your country. 

Will you please try and let me know what you found out? 🙂 

Dear Stasipetr57,

Unfortunately, the provider Pragmatic Play has been unavailable for players from Greece since January 30. Additionally, we do not recommend using a VPN while playing on our site, as it contradicts licensing regulations.

While these restrictions are currently in place on Pragmatic Play's side and are beyond our control, we’re happy to offer a wide variety of games from other providers. We’re confident that you’ll find plenty of exciting options to enjoy, ensuring a thrilling gaming experience. Plus, our diverse range of bonus offers will make your time on the site even more rewarding and entertaining!

If you need any assistance in choosing providers or games, our support specialists will be happy to help. Feel free to reach out via our 24/7 Live Chat or email us at support@spinline.com.

Best regards,

Spinline Casino