Spinline Casino - general discussion

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Verification is only available from Monday to Friday from 9 a.m. to 6 p.m., just like 15 years ago. 🙂))

Dear Franztheuerw,

Thank you for your feedback! While our Terms and Conditions specify standard verification timelines, we understand how important it is for players to be able to enjoy the game without interruptions, and that's why our team always strives to complete the process as quickly as possible. We would like to stress that the safety of our players during the verification process is our top priority. We really appreciate your patience!

We always strive to satisfy you,

Spinline Casino

Hmm, that's probably a basic time, but I guess casinos try to be as accommodating as possible to players and complete verification faster. Are you going through it at this casino too? 🙂

Yeah, sure, but I just find it weird these days. I'll keep waiting.

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still no verification today. I've lost my money. In the chat they say that I'm not verified now because I've revoked my withdrawal. That's after 3 days. Find the error?

Dear Franztheuerw,

In order to further assist you and investigate the situation in detail, we ask you to provide the email address registered in your profile. This will enable us to identify your account and resolve the matter as quickly as possible.

We thank you for your patience and will endeavor to resolve the issue as quickly as possible.

Best regards,

Spinline Casino

I have already sent you some emails

Hello!

May I suggest using the reply or quote button every time you respond to a specific player, please? In some cases, it's simple to miss a reply, so we came up with this feature.

Thank you for supporting players!

I just received an email saying that I have been verified.

it still had a happy ending.

have a nice day

I have to report again. According to the email I am verified, according to the account I am not. Chat says I am verified. OK, I requested a withdrawal this morning. I then continued playing with my remaining balance and reached a new level. I received an email saying that my bonus had been credited.

OK, I log in and there is no bonus. Question in the chat. Answer: Since I submitted a withdrawal request a few hours ago, I am not entitled to claim the bonus I earned in the afternoon. No idea where or how these ratings come about, but I am overwhelmed.

My payment has not yet been processed although it was verified by email.

what do you want to tell us?

Please let us know how it goes and if you need any help. We're here.

thank you romi

I just asked in the chat about verification and my payout. In the chat they say that I have to resolve such queries by email. So exactly the opposite of what is written in the reviews. So they are far from being lightning fast. I'll keep you updated.

have a nice day

Dear Radka,

Thank you for your suggestion! We will make sure to use the "Reply" or "Quote" button in the future to provide clarity and avoid missing answers.

We really appreciate your help in helping us to effectively support our players.

Best regards,

Spinline Casino

Unfortunately, they don't support their players very effectively. No one can help in the chat and they don't respond to emails either. It's been down for a week.

I have now cancelled the payment and lost it immediately. I got it for 300 euros. So if the reviews aren't fake, I don't know what to do. But thank you for opening my eyes. Everything is just bad with you. Thank you for nothing, dear Spinline team. 

I can see that we have the casino representative active in this thread, so maybe you will get some more information directly here.

We'll wait for your updates for sure.