Subject: Request for Global Self-Exclusion and Marketing Removal
Dear Casino Guru team,
I would like to report an issue regarding Spinit Casino.
Due to past problem gambling issues, I no longer wish to receive any gambling-related promotions or offers. However, I continue to receive promotional emails from Spinit Casino, including bonus offers encouraging me to play again.
This is concerning for me because I am trying to stay away from gambling permanently. I have attached examples of recent promotional emails as proof.
Therefore, I would like to request assistance with the following:
1. Permanent self-exclusion from Spinit Casino.
2. Global self-exclusion from all casinos operated by the same company/group.
3. Complete removal of my email and phone number from all marketing communications, including email, SMS, and promotional messages from any brand within their group.
Because of my history with problem gambling, continuing to receive these promotions is harmful and undermines my efforts to stay away from gambling.
I kindly ask for your assistance in ensuring that my details are removed from all marketing databases and that I am permanently excluded from their entire network of casinos.
Thank you for your help.
Kind regards,
Marko
Hello, based on the nature of this form of post, I suggest you inform the casino in the first place. We have been discussing a lot already and thus I have to remind you that here on the forum, such requests merely serve as context but won't be fillfilled.
I understand what you are saying, and thank you for your report.
I am writing to file a complaint against Spinit regarding a delayed withdrawal.
Withdrawal amount: 30,000 HUF
Request date: April 20, 2026
Payment method: Bank transfer
Current status: "Under review" for more than 7 days
My withdrawal has been stuck in "under review" status for over a week now, with no progress at all. I have contacted customer support multiple times, but I only receive generic responses saying there is a delay and that everything is fine.
No specific reason has been provided, and no additional documents have been requested from me.
This delay exceeds the normal and acceptable processing time. I believe this is an unfair practice and unnecessary stalling.
I kindly request:
Immediate processing of my withdrawal, or
A clear and specific explanation for the delay
If the issue is not resolved promptly, I am prepared to escalate this further to the relevant licensing authority.
I have attached screenshots as proof of my request and communication.
Hi, I know that waiting for money can be frustrating at times, especially if it takes a while. On the other hand, you’ve only been waiting a week, so if you take this up with the authorities, I don’t think they’ll do much about it. If I were in your shoes, I’d try to be patient.
For example, we give casinos 14 days to resolve this kind of issue, and if that doesn’t happen, you can submit a complaint on our website, where we’ll try to help you with it.
Since you don’t have to send any documents and basically just wait, that’s probably what I’d do right now.
If it gets close to two weeks, definitely let me know, and we’ll see what can be done or if you’ll get the money by then.
Deal?
Hi, I know that waiting for money can be frustrating at times, especially if it takes a while. On the other hand, you’ve only been waiting a week, so if you take this up with the authorities, I don’t think they’ll do much about it. If I were in your shoes, I’d try to be patient.
For example, we give casinos 14 days to resolve this kind of issue, and if that doesn’t happen, you can submit a complaint on our website, where we’ll try to help you with it.
Since you don’t have to send any documents and basically just wait, that’s probably what I’d do right now.
If it gets close to two weeks, definitely let me know, and we’ll see what can be done or if you’ll get the money by then.
Deal?
They have 3 days to pay and I've been waiting for 8 days and it's still under review. And they don't respond to anything, I just get the same template message.
Yeah, that’s a classic, I’d say. If the casino has nothing to say to you, they won’t reply at all. And I think that in some cases, that’s better than if they just sent you some generic template saying not to worry and that the money will arrive soon.
Try to hang in there, and if nothing happens by the time I mentioned, then we’ll try to help you.
It's been 11 days and nothing is still under review and unfortunately I'm not getting any concrete answers. 
I see that the response is still the standard one. So if nothing changes in the next few days, I would definitely open a complaint with us, and our team will look into the situation. Two weeks is plenty of time for the casino to pay up if there’s just a normal delay. 🙂
how long does it take to get your withdrawals. and what did you do before that
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
You will soon be redirected to the casino’s website. Please wait. If you use some ad blocking software, please check its settings.
