Spinit Casino - general discussion (page 4)

We haven't received a response, as expected. The casino's security rating remains unchanged, which doesn't reflect reality. We have no protection at this casino. I'm going to share my experience on forums and chat rooms so that no one else is affected.

I would also say I’m a bit surprised that the casino did not respond, especially considering it previously had a relatively high safety rating.

That said, even when a casino receives negative feedback or "black points" and the Safety Index is reduced, these changes are not always visible immediately. The Safety Index is typically updated once per week, usually on Wednesday. So if a complaint is resolved on a weekend or early in the week, you might not see the change reflected straight away, but rather in the next scheduled update.

I also checked, and I can see that the casino’s Safety Index has already dropped from 8.1 to 7.5, which suggests that the ongoing complaints are already having an impact.

The casino's security rating has risen again. Be warned that this figure does not reflect reality; there is no player protection, the casino does not respond to complaints, please do not spend your money here, there are safer options.

Good luck, friend. I also requested account closure due to gambling problems. The casino closed my account, but shortly after, they reopened it without my consent. They sent me bonuses by email and called me on the phone. The situation led me to gamble again, losing €1200. The casino doesn't respond to complaints, leaving us unprotected. I hope you have better luck than me and can stay away from gambling. Good luck.