Hi Gez85,
What you've been through reminds me of the discussion I had with our mediator a month ago or so. I realized more players shared that operators started to enforce a rule saying that all funds on the player's account will be voided if the player asks for the account closure. It was presented that this rule is supposed to shield the casino from players who aim to speed up the withdrawals or bypass the withdrawal limit. However, I'd say it plays a significant role under such circumstances when the player asks for the account closure. Imagine you have been struggling to withdraw for, let's say, a few weeks, your account is fully verified, all is ready to go, and once you get full of it and decide to close your account, no funds will be sent?
In my opinion, this is excessively harsh.
Regarding the reviews, it is quite a common situation. The operators see that as a natural way to reward players for their efforts, as I discovered very early. Once more I have to mention the circumstances, though. I've seen lots of promo campaigns focused on reviews; very few truly indicated an unbiased offer.
It is not an easy task; the Community Team put quite an effort into communicating with both players and the operators to ensure we are all on the same page with such promotions.
It fair to say that those practices target as many platforms as possible; we are no exception. What makes the difference is the time and cooperation that the platform invests in never-ending investigations. This is merely my personal perspective, of course.
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