Spinarium Casino - general discussion (page 5)

So if they have a limit of 3k per month, it's quite logical that they won't let you withdraw 28k and reject it. So I would definitely not enter such high amounts again and try only what you can withdraw. It's certainly not the most pleasant and you will have to wait for your winnings but as long as the casino pays it's better than nothing believe me. You might not get your money somewhere else, so try to withdraw as much as possible and even if it's unpleasant, make sure you get at least what you were promised. 😕

I disagree with you jaro, on all points, and I don't find it logical at all, where a casino has in terms of acceptance that in case the winnings are 10x greater than the deposits, the monthly withdrawal limit will be 5000€ (R$31,600), the 3,000 per month is in reais, that is 537€ and there is nothing logical about that. Where did you see logic in that ?if my winnings are R$50,000 (8,000€), how many withdrawals will I have to make?

It's not logical, it's the first time I've seen this, you win and you can't withdraw the amounts, the limit could be imposed at 537€ daily not monthly, this is more than proof that they don't want to pay the player.

The casino is worthless, it's crap.

Hello, the way I see it, Jaro mentioned that it is logical for 28k to be significantly higher than the 5k monthly limit. That's all, I guess.

In any case, if the casino is unable to keep up with its limits, no wonder you sound that upset. Based on our information, the limits are entirely different - much higher.

Therefore, I suggest we defer that issue to the complaint process. It is imperative to see the casino's explanation for sure. Try to hold on, please.

Yes, it's already in Radka's complaint and I'm waiting for it.

And yes, I'm very upset about the situation, because you deposit money in a casino in the hope that you'll be lucky enough to win something, then when you win you can't withdraw the money you've been accepted for, you can only withdraw 3,000 reais, that is, it will take 22 months to withdraw the full amount. I don't understand how this casino has the rating it has, but anyway, let's wait, right?

I'm sorry about what happened to you. They're denying withdrawals. Similar cases to yours and mine are reported online. I also don't understand this casino's rating. Probably, when they agree to let you withdraw all your money, they'll tell you they're having problems with the banking provider and change the payment method to one you don't use, so they can keep your money.

Good luck, let us know how it goes.

Sorry, I must have got the amounts a bit mixed up because I saw that we were talking about euros, then reais and then I thought I saw dollars. 

I'm quite curious myself what the casino will say and how they will handle it. The limit is pretty low and I wouldn't want to be withdrawing money for that long. 

But we will have to wait for further progress.

So how did it work out with the withdrawing money, did you have to withdraw the limit every day ? Before you took it all out ? 

Good morning,

Is there any way to get money from Spinarium into your account?

Hi,

I would recommend looking at the casino's terms and conditions, the limits should be set there. Since it is quite popular to change limits based on player activity, it would definitely be a good idea to ask support. They should tell you the specific options for your account.

Generally speaking, the minimum withdrawal amounts are for example:

€150,000 per month

€5,000 per day

However, the number of active withdrawals may be limited.

Since you're asking how it actually works, I'd like to mention the very likely need for account verification. I'll write more if you're interested.

In any case, don't be afraid to check with the casino support for specific and valid terms and conditions. If you come across something that is simply not entirely clear to you, we will be here.

My account is verified, I have already withdrawn to my account several times and it came within 24 hours. I just won a larger amount and I can only withdraw 8,000 CZK per day and the total amount is 200,000 so I will only be withdrawing it for almost a month

Unfortunately, if they have the limits set, we can't do much about it.

Have you asked for the withdrawal already? Are there any additional checks needed?

I requested a withdrawal, but it's been 24 hours and still no money has arrived in my account 

In that case, you will have to wait. One day is not much at all and casinos usually do not process withdrawals on weekends.

Is this your first pick here? Did you play with a bonus or not?

Hello. I've been trying to withdraw from my account for 5 days, and my attempts are being rejected.

Spinarium Casino asks me for a security check to log in. A 6-digit code... I can't find it.

Hello, perhaps if you describe the code a bit further, we may have some ideas for you. Is the code supposed to be sent per email or perhaps to your cell phone?

I have a pretty bad experience with Spinarium, they blocked my account for 8 years along with my money (I had about 80 thousand Czech crowns here and there). Is there anyone who could help me?

What is the reason for blocking your account, though?

When was the last time you could log in, please?

€100 withdrawal limit. How can the license issuer even allow this? Let me guess, deposits are unlimited. This is completely insane. How can the judgment differ so much here compared to Trustpilot? Does anyone know?

Hello, both are great questions, and I believe I have a guess. This withdrawal limit is very likely not the first amount the casino provides in its terms and conditions, because, just as you said, it is incredibly low. We used the lowest real withdrawal limit that the casino can pay to new players, which is based on player complaints and established casino practices:

"Low withdrawal limits for new players

Some unresolved complaints"

Decent casinos do not limit players' ability to withdraw based on ranks and also set reasonable limits to prevent frustration.

Sadly, I would not count Trustpilot among very trustworthy tools when it comes to casinos. Did they conduct research or directly evaluate this site's players who came to review? As far as I know, they don't. It's a platform to share others' experiences without own input. (Clever and quite easy, if you ask me.)