SlotsPalace Casino - general discussion (page 4)

Good evening, I have seen a lot about this casino and I have made a withdrawal. How likely is it that the withdrawal will actually be made? Is it a scam or is it functional?

Hello,

when you say you have heard a lot, what are you thinking about the withdrawal? What have you consulted so far, please? User reviews, complaints, Safety Index?

https://casino.guru/slotspalace-casino-review 👈

Hello, I'm having problems verifying my account.

When I wanted to withdraw €500 for the first time, I had to verify my account.

This was on 12.02.25.

Identity document, proof of address and selfie photo were accepted promptly. Now I have been trying to verify the transaction history including the deposit for almost 3 weeks but it is always rejected, the time period is changed and despite the original PDF format and multiple submissions it is always rejected.

There has been no response to my email for a week.

I hope a solution can be found.

Hi, the first thing I wanted to ask you was what the casino told you about what was wrong with the document. But I see that hasn't happened, so you're at a dead end. Isn't there a description somewhere of what the document should contain? Sometimes there might be something missing and that's why it's not accepted. 

On the other hand, I believe that the casino can help with such things and if you have been trying to verify for quite a long time, I would not wait and open a complaint with us. 

Our experts will look into it and try to do their best to help you. 

What do you say?

Good evening. I haven't made a withdrawal since 14/2 and they still haven't credited me with the money from SlotsPalace. They say they're manually making withdrawals because the system is blocked. Classic. Can we do something?

Hi there. I would not call that classic. If the system is off, there is not much else to do, though of course the player has every right to feel dissapointed. For players with delayed withdrawals, we provide free of charge complaints, but you would not believe that, due to a problem in the system, the complaint may only be submitted on our English website. So, I suggest you give it a few more days or try to change your account settings to EN and then proceed: https://casino.guru/complaints/create 👈👈

Well, in my opinion, no one working outside the casino platform will help you get the money until the casino fixes the issue or finds a new provider.

I'm sorry, it does very likely sound like a bad joke given the circumstances...

QUICK UPDATE: The complaints should be up and running. I'm sorry for the inconvenience.

another one of those useless crab game casinos, which is overwhelmed processing a withdrawal...

full month for a crypto withdrawal which still isn't processed at all

Hey, I'm sorry you are waiting that long for you withdrawal. Crypto should be the fastest option so my question is, if the casino told you only about some delay and nothin more? Did you need to verify there or not?

Nevertheless, when it's month and you don't know anything relevant I recommend to lodge a complaint on your site.

Our team will be available to assist you with this matter and hopefully also sort it out!

You think you will go for it?

It is a fake cassino nobody have to join the fucking cassino i was deposited 25 usd and I won 35 usd and send to withdrawal request still not process now already 6 days still the fake support team saying same story was the first day what they said so don't joint with the fake cassino

And may I ask what they say to you, please?

Still they are saying dont worry your money will get soon but I don't know when it will get it

So perhaps you could tell us how long ago you requested your withdrawal. This way we can understand it better.

I requested withdrawal one week ago

I didn’t receive nothing

they want from u continue playing for lose yr money

I don’t recommend

i got the moneythank you

Sounds like the problem has been resolved. Thanks for such a positive update! What do you plan to do now? 🙂

Hello, if I'm not very mistaken, it is rather similar to the other player situation. As you can see, the player has been paid. I would like to believe you will be paid out too. What was the last thing the casino told you? Something other than the usual?

Hello. I have been trying to withdraw a small amount for 2 months. I still haven't received it. My account is verified. I can get in, they didn't kick me out. I wrote an email 1-2 weeks ago, they haven't responded yet.

Hello, if you've been waiting for your money for so long, why haven't you filed a complaint yet? I would say that this is not a standard waiting time, especially if you are a verified player.

Did you play with a bonus? The casino hasn't responded at all why is that? 

It took a month for their partner (burancasino). 

1. They said on chat that it was transferred, check my bank.

Revolut bank redirected me back to the casino.

2. Casino chat they said they would try the transfer again.

3. chat on chat they said they didn't see the any transaction, to email them.

4. I did.