SlotsPalace Casino - general discussion (page 5)

Okay, and could you answer all the questions I'm asking?

Also, does the situation that has arisen concern Buran Casino or SlotsPalace?

I will answer.

Burancasino paid, slotspalace owes 18460 HUF.

I see that it doesn't make much sense, because when you tell me that you will answer my questions, I still don't have all the answers.

Submit a complaint and our team will try to help you.

You can find the link here. ⬅️

I don't want to be angry with the casino, but I might not play with them again.

I played with them with a bonus, with raw, this time it was raw.

I talked to them on chat at least four times, to wait patiently, 3-5 business days, weekends not included, you know the usual. When it passed, they said that the error was with my bank, because they transferred it. I waited another two weeks or so, then they said they would try again. The fourth time they said to write them an email.

I wrote an email two weeks ago, but I haven't received a response yet.

Yes, and that's why I would definitely file a complaint with us. When they instruct you what to do but no one responds and doesn't give you any information about your withdrawal, I definitely wouldn't just let it go. 

Complaining doesn't mean you're angry with the casino, but getting what you're entitled to is normal, and when it comes to money and you haven't done anything wrong or broken any rules, I would pursue it and not just let it go. 

Hello, I'm having trouble with a withdrawal on Slotspalace. Could you help me?

How to open a complaint

Hey, we'll definitely try to help you, but first I'd like to hear what specific problem you're having with withdrawals at this casino. Based on that, I'll find out if it's possible to help and what happened.

Could you give me some overview, please? 

I requested a payout on Wednesday, October 30th, and today the 500 euros were transferred to my account.

What can I say about the casino? The layout is okay; there are worse options.

I want to say one thing about the bonuses.

When they deposit, they automatically also get a game with a craps bonus - the game with the catch.

My recommendation is to try to get the green star - it gives you 20 euros bonus money which you of course have to wager; once you have managed that, you can withdraw 100 euros.

If you notice that no star is free, exit the game and restart it—repeat this until you see a free star. Pay attention to the laser so you can roughly estimate where the hook will grab. Avoid edges and corners; they're pointless.

So, the fivefold amount is not fraud; it's also stated in the general terms and conditions.

I waited until Tuesday to request a withdrawal before contacting support – they always responded quickly. There was usually a queue, but it never took long. They just told me the withdrawal will be processed soon.

Verification: When I realized I could withdraw my funds, I tried to get verified, but it wasn't possible in my profile. So I contacted customer service via chat. They told me it wasn't necessary, and that if anything else was needed after the verification, they would contact me by email.

In conclusion, I didn't have to be verified and had my money in my account after 1 week.

I know that as a player it's not always easy to keep your composure and read the terms and conditions.

I think I once made a post about bonuses, about what you need to pay attention to.

Please don't forget one thing – the bonus is nice, but it's not your friend. I often play with a bonus, but only up to €25-30. No more than that. That's why I can't understand why some people deposit hundreds of euros and take a bonus on top of that, because it just makes life harder for them. If you deposit €500 and take a 100% bonus, you'll have a €1000 bonus. Usually, you then have to wager a certain amount before you can withdraw. The average is usually 35 times the bonus, but sometimes it's the deposit plus the bonus. Then you can congratulate yourself if you have to wager €35,000.

So, a bonus with small amounts for fun is perfectly sufficient. I always start with 20 cents when I have 50 euros in my account. When I reach a certain amount, I increase the stake. With luck, you then manage a few nice wins and go home with a few hundred or a few thousand euros.

If you're taking advantage of a bonus, carefully check the bonus terms and conditions beforehand to see how much you'll actually receive. Some casinos require you to wager the bonus 35 times but only pay out 5 times the bonus amount. And that's the biggest rip-off in my book! I deposit and, thanks to the bonus, only get 5 times the amount paid out. Imagine that!

If you look at the casino reviews on Casino Guru, you can see what kind of bonus you can get and the terms and conditions right below. It's a great help.

And if you have any questions about casinos or faulty games—and there are quite a few—I'm happy to answer them here. Best regards to you all, and may luck be on your side.