SlotsPalace Casino - general discussion (page 3)

This is the problem, I asked the support and they told me that it takes 3 to 5 working days, but the thing is that I have not been asked for identification, that's why I'm worried and I don't know if I'll see the money, do you have experience with this casino? are withdrawals made or not?

We have had some complaints from other players as well, and some of them were actually solved and the casino paid the money. You can have a look over here if you are interested.

Since when exactly is your withdrawal pending, if I may ask?

Not many, today is the third working day, I just want to know if I will get my money or if I will be robbed.. because I saw some complaints and I was worried..

I would say there is no need to be skeptical right away. We give the casinos 14 days to sort it out, and while you're still at the beginning I wouldn't be too worried. Are you in contact with the casino and informed about the withdrawal ? 

I also checked some complaints and the casino doesn't have any that are unresolved which is a pretty good sign and even the 2 that are open the casino has responded to them. So I would be patient and hope the money gets to you. If not, then I would recommend another course of action, so let's not think the worst immediately. 

If you have any news or updates, be sure to let me know. 🙂

Everything is fine, the withdrawal was done yesterday Saturday!

So that made me happy, it wasn't even that long. So will I continue to play at this casino ? Is there anything you really like here ? 🙂

I have withdrawn €100 since 11/8 and it still hasn't been withdrawn or even processed...

In the conversation they tell me that there has been a delay....the well-known candy 🍬 that is...

Hello, sometimes such issues can occur, so it will probably be good to try to be a little patient.

I would like to add that we give the casinos 14 days to solve everything related to the withdrawal, and if they do not succeed, you can try to contact us and we will try to help you.

However, is this your first withdrawal at the casino? Was it necessary to verify or not? What payment method do you use ?

Alas, they will charge you, they charged me 500, be patient brother

I'm glad you're trying to calm the player down. How long did it take you to withdraw the money ?

I'm asking for better pciture. 🙂

10 days the withdrawal was made, but after a lot of communication with the chat to see what is happening with my withdrawal!

Yes, it would make me nervous to tell you the truth, but since you got the money, that's the most important thing in the end. 

Anyway, what payment method did you use? Are you still playing here or not ? 

They finally paid me.. in about 12 days

Great news, I see it didn't take the least time but it still fit into the time we give casinos. 

Do you think you'll still be playing here or not ? 🤔

I made a withdrawal of 220 euros and I was not credited to my card for 9 days. I checked today and I don't see the withdrawal hold on the site and I haven't been credited either. What's going on?

So, I believe that you need to contact the support right away regarding this.

Was your withdrawal approved by the casino?🤔

Please let us know if you find out something, and hopefully together we can learn what is going on.

It only told me on the site that it is waiting for withdrawal and nothing else. My money had been taken out of the site and I was waiting for it to come in without any confirmation or in an email and one day there was nothing on the site or in my account as if they disappeared

So there was no information regarding this from the casino. I understand.

In this case, you could really file a complaint here. Our team will investigate the matter, and hopefully there will be some communication from the casino side, and we will soon find out what is going on with your money.

Here is the link for you in case you want to try that out.

Let us know if you need any assistance with it and update us with any news, please.

I'll start here by saying that today, 12/21/24, I hit a max win of €10,000 at this particular casino.

There is no way I can play until the withdrawal is complete.

I applied for the first time, without being asked for identification. As a VIP member, the withdrawal is 800€ per day.

Let's see!

I hope you will be able to withdraw your winnings without any issues.

Keep us informed, please.