Slotexo Casino - general discussion (page 3)

Furthermore, it is also about the fact that you cannot make any further withdrawal requests after the 3x500€. This clearly proves in my eyes that the casino is waiting for you to gamble away your winnings, which in my eyes is almost a criminal offense of fraud

It is possible that the casino could have such tactics but definitely do not do anything with the withdrawals. We try to stick to our standard, which is that the casino should be able to send the player his money with all checks and other things. After this time we then contact the casino. I would certainly add that if you need to pay bills, it's probably not wise to play in casinos and rely on the money from them. Players should play with the money they have on the side and not the money they need to function.

It's not about me having to pay bills. It's about the basics and the casino simply doesn't meet that requirement. It takes 3-5 days to process it, which would have been Wednesday last week, Friday at the latest.

Yes, the casino should always fit into the time limit it has in the Terms and Conditions, but that's just not the case. I guess I would wait for the fact that if nothing happens then our team will try to help you and when you get the money then you can say goodbye to the casino. I don't think I have a better plan for now.

It's definitely clear that I won't be wagering another euro with this entire group; I've never experienced that in 15 years of online casino play.

it would be very nice if you would open the case now

There are quite a lot of complaints and Nick is doing his best to help you. In the complaints section on the top right you have a timer that each side still has time to answer. So I guess that's what I would orient myself by.

Yes, but in my experience they don't respond anyway. I have now written 312 emails to support and received 4 replies with the same text. I think they are just scammers.

With all possible honesty, you are, on the other hand, have been spamming them by emails. Really, do you think anyone will reply to even half of what you sent? 🙁 Also, if the casino is consistent with the situation, providing different responses would be quite weird. Be patient , please. I guess you already know how complaints work.

To be honest, I don't care whether I spam them or not! They owe me something, not me. If it were the other way around, I'd get a debt collection letter straight away.

Makes sense. I'm just saying such an approach will very likely flag you, if you know what I mean. Then, it is much more difficult to get in touch with anyone at the casino.

I know what you mean but what else can I do

Of course, you do whatever you believe is best, but sometimes we really have to try to be more patient and wait, even though it is not easy.🤷‍♀️

I requested a withdrawal, and they keep delaying it with excuses about a "high volume of requests." They refuse to give a clear date and just keep stalling. Many other players have faced the same issue, waiting for weeks or even months.

They take your money but don’t pay out! I believe they purposely delay withdrawals, hoping users will cancel and gamble it away. Avoid this casino at all costs if you don’t want to get scammed!

Please know that it is nothing unusual that a casino can experience some delays because of the high number of withdrawals.

May I ask if your account is fully verified and if you had any successful withdrawals there before, though?

Good morning. I would like your opinion regarding a withdrawal request that I have submitted to the stolenxo casino. It has been under processing for two days and in communication with them they replied that it takes three business days to process my request. How reasonable is this?

It’s worth waiting the extra date before complaining lol

You're right, I know, but in the past this particular bookmaker has presented me with a problem with withdrawals. Thank you for your time!

So, have you withdrawn from that casino before? Right?

What's the URL of it, if I may? I couldn't find it in our database, actually.

Keep us informed about how it goes for sure, please.

Yes, I have made a withdrawal in the past. If I understand correctly, you want the email address: www.stolexo.com. Of course, I will inform you and thank you very much for your interest.

Hello, thank you for the URL. Not working for me, though. Is it by chance a "Slotexo Casino," please?

Sadly, in some cases the withdrawal may be delayed and it is a shame the casino is not ready to explain that to its customers. This, in my opinion, is more about how long it will take in the end than the real cause.

These days, almost anything on the daily casino schedule could cause a payment delay.