Slotbox Casino - general discussion (page 3)

We can't share the evidence that we receive from the casino. Most players don't try to abuse a system, but some are doing that. If we show them how the casino caught them, they will be smarter next time. And if we ever publish any evidence from the casino, the casinos stop providing the evidence to us.

In your case, the casino provided evidence which I believe is sufficient, but because you already submitted your complaint to the regulator, we will wait for the regulator's decision. I believe that is fair.

But I didn't cheat

Too bad.

Unfortunately, I don't know where exactly the problem lies, so I can't say much about it.

Personally, I've never had any problems depositing/withdrawing, so I can't say anything bad.

Did you bet more than allowed?

But you should be told the reason.

Then wait for the regulator's decision. I believe that Matej provided a good explanation.

But nobody can tell me what exactly I violated. You can't accuse someone of fraud and not pay out without giving a clear reason. I haven't had an answer from the license holder for over 3 weeks

I'm sorry, I can't be specific, though the word "fraud" is pretty close.

I suggest you wait. Sometimes, it's quite a long waiting, and sometimes no response is given. I certainly hope you'll get some resolution from the authority eventually. 🤞

Like I said, I didn't cheat. If I violated anything, it was an accident and I didn't know it. I play at all casinos like I played at slotbox. There has never been such a problem.

I would recommend recording your gaming sessions in the future.

At least that's how I do it because I think we've all had problems with various casinos and it gives you a better insight into the whole thing.

To be honest, I find it unfair that no explanation is given as to why and why.

I still hope that you can solve it somehow, after all it's not a little money.

Best regards!

Are there any problems in this casino? I want to try playing here.

yes there are problems And I also know that I'm not the only one.

Sadly, keeping records would not help in this case. I said the word "fraud" is pretty close. The problem is not related to gameplay or bonuses.

As Matěj explained, there is a reason why we are not discussing it publically, especially when the player is waiting for the authority.

However, when someone is being punished, it is normal and understandable that they want to know what they did in the first place.

I'm sorry, I think frauds are not made by mistakes. Since we can't provide the evidence: "If we show them how the casino caught them, they will be smarter next time. And if we ever publish any evidence from the casino, the casinos stop providing the evidence to us."

I will not progress further with the conversation. Nothing more I can say, I'm afraid.

Yes, I can only say that I did not cheat. As I said before, I always play the same way and there have never been any problems. Why is slotbox the only casino accusing me of cheating? That doesn't make any sense to me. On top of that, everything was already approved, both payout and verification.

I understand!

I thought maybe it's because of the gameplay. 🙂

But well, I don't know what exactly it's about, that's why I'm out 🙂

Hopefully the authorities can do something ✌🏼✌🏽

I wish you a wonderful day dear Radka 🙂🌞

Unfortunately, I really don't know what exactly it's about or what the exact cause is, but I would now wait and see what the authorities say.

As for the guru team, I can assure you that they always try their best to help the players which they have done many times and many players got their winnings.

That's why I hope you're not too mad at them because I think they did their best but unfortunately they can't do magic either 😜

If you really mess with casinos, the Guru team can't do much without your cooperation because there are always 2 parties involved.

I know this can be really frustrating, but for the future I have no doubt that you will really be helped here on this platform and I mean that really seriously!

If you look at the complaints you can see how many players got their winnings from the guru team. If you can't help 100% in this case, I'm sure it's not the guru team's fault, it's the casino's fault.

I keep my fingers crossed for you & wish you a pleasant day ✌🏼👳🏾‍♂️✌🏾

Dear Biggelow.

In this particular case, you didn't pass the KYC and the security check.

As I said before, the casino provided evidence based on which I believe that they acted correctly. However, you already contacted a casino's regulator, which is why we will wait for the regulator's decision.

Then why was I fully verified? Everything was approved

I know I said I'm not stepping in again.

Well, the way I see it - you passed the KYC. A further security check was initiated afterward, but you did not pass the security part in the end.

I really don't get it. EVERYTHING was APPROVED and only when I was supposed to get the payment, which was also confirmed, was there another check?