Sirwin Casino - general discussion (page 3)

I read discussions and reviews and see that many people are facing problems with withdrawing funds.

I've been trying to withdraw money for over a week. Every withdrawal request I make is cancelled and I get a notification saying "Your game content is under review by the risk department."

I don't even understand that it's possible to check for so long. They didn't even ask for documents for verification.

this is such a sad experience

I wrote a complaint, I hope they will help me sort it out

Hi, this means that your gameplay is controlled by the casino or it is up to the game provider. So until they know if everything was OK, they probably have nothing to tell you. I would try to wait a few more days and see if you hear from them or not. Our team will of course try to help you, but they will probably also wait for the results of the investigation.

Did you play with any bonus here? 

No, I didn't take any bonuses.

10 days without a response. I understand everything, of course, but if such checks occur, then they should know the maximum investigation time. They should have this regulated time spelled out. I didn't find anything like that in the terms and conditions!!

Actually, I think it could be as you say. On the other hand, I've encountered many times that the casino gave the player a timeframe and didn't meet it because the game provider had to check for a longer period of time. So it's on the edge I would say. 

However, Kristina replied to your complaint, so you can respond back to her. 

No news yet I suppose, is that right? 

I have the same story, they just hold the money, like their risk management is suspicious, it turns out to be a terrible casino, I just placed regular bets and played in the casino. Apparently a scam casino!

yes, I also saw an advert for this casino in telegram, registered and now I can't withdraw money even 10 dollars, they need to leave a really bad review on the Trustpilot website, a casino shouldn't do that

Hi, does it mean that this account is under some kind of investigation? I also noticed that you have already created a complaint and therefore played with some bonus? Now are you waiting for the investigation to be resolved or what? 

Please let me know. 

No, there is no investigation, they just said play 10x, and then we'll withdraw. I can bet x10, but what is the probability that they will then say again that bet another x10. I have the usual bets there, all sorts of sports bets from $0.2 to $50. How can you launder money with such amounts. And I took the smallest bonus. If I were to launder, then I think I'd have to grab a fat bonus. They're just confusing me. It's just that I won a little. And I only played for a couple of days. They just want me to play more and more. I would have continued to play. But I needed to make sure that the casino at least withdraws something. It turns out it doesn't withdraw and makes up stories on the fly.

Hi there.

If I may, I would also say the amounts are simply far too low for serious money laundering. But when it comes to betting patterns, I'd say we're getting closer to the merit of the issue. I would not be very surprised if the casino came up with the explanation that they did not like your cautious way of betting; thus, they thought increasing the wagering would be a good idea.

You have played just for a couple of days, only lower bets, highly unrisky playing style - very reasonable approach for me. And I would certainly also aim to understand what I did wrongly before even thinking about further playing. I would love to see the casino's point of view, though I'm not sure whether we will have the ability to get that, because the sports betting and alleging suspicion seem to be involved. 🙁 Well, let's see what comes next. I wish you a fair resolution!

This is a scam company, and I have to admit that I was taken in by the high rating from this resource, now I have no trust from them - moreover, the rating of the casino remains high - they are co-authors of the theft of $4400 from me

On January 26, 2025, I registered at Sirwin Casino (website sirwin.com). I made two deposits - $ 200 and $ 300 (screenshots attached), after which I placed bets on live football matches on the total number of goals. The betting odds were from 1.25 to 2.75 - bonus money, I did not use any other promotional offers, all bets were with my real money. On January 28, 2025, I requested part of the money for payment to my cryptocurrency (the account was also replenished through cryptocurrency). In response, the operator in the chat (a message was also sent to the game account - I attach a screenshot) stated that my bets were considered "risky" (an attempt to get him to explain what this concept means did not lead to anything) and offered to withdraw bets in the amount of $ 3,000 - no less than 2 and a coefficient of at least 1.5. When I, shocked by this message, contacted the same operator in the chat for an explanation of this message and his promise to withdraw funds immediately after fulfilling the previous conditions, I was told that I misunderstood him and it was necessary to place an amount of $3,000 already by express bets, i.e. two events at the same time in the coupon and the coefficient is not lower than 1. 5. 5. To my remark that I clarified with him in the chat what the bets should be - single or double, he replied that he could not do anything - this is a requirement of the risk department, the only thing he helped (as he wrote) was to put the amount of double bets, reducing it from $ 9,000 to $ 3,000 And I was again forced for the second time to make double bets on sports in the amount of $ 3,000, I was promised in the chat that after this my withdrawal would be approved. Obviously, the casino expected that I would lose money, but I won and the amount in the account increased to $ 4,427.87 / My withdrawal was rejected again, despite all the promises made earlier, and a message came to the account that my bets were again being considered by the risk department - although I made exactly those bets and on the terms that they asked for. 30. .01.25 the operator in the chat told me that they agreed to return me $300 (why not $500 - the amount of my deposits - I did not receive a clear answer). The remaining amount of $4127.87 the department together with the provider decided not to pay (despite previous promises), explaining this by bets with "low odds". To my question - what are "low odds"? When do the "low" and "high" odds end? Where can I see this explanation in the rules, which point of the rules did I specifically violate? Why did they force me to play back my money twice, promising a withdrawal, but in the end they deceived me, I still have not received an answer

Hi, I'm already sorry that this is about sports betting because it's not in our scope to help you since we don't have any experts but I'll try to help you at least with some pages where they could help you. I will put them at the end of my post. 

Anyway, I find it quite unfair after reading that even though you did what they told you to do, there was always a problem. It's pointless if they tell you what to do and then you can withdraw, and if you do and win, then again there's some reason why they don't want to do it. Then they give some kind of general statement on what you broke. 

I would definitely complain if the same thing happened to me and I don't know exactly what they wanted you to do more. 

So please try to use one of these pages as I said I would add them. 

https://www.safebettingsites.com/complaints/

https://www.bookmakersreview.com/sportsbook-complaint/

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

If you do manage to open a complaint, be sure to let me know how you get on because I am quite interested. 

Of course I sympathize with you in this situation and hope you can resolve it.

Nothing changes.Some of the links you gave are about the American market and they don't work for me.You should have created a sports betting department a long time ago.You have a lot of complaints about sports-why don't you do it? I've been seeing complaints about sports betting for years!Obviously, the casino feels its impunity if it behaves this way! By the way, on the site betclone.com this casino has a garbage rating (7 out of 100)!!! You on your site it has a high rating I believed you and almost lost money! You are a site that can not be trusted and this knowledge cost me dearly!

Hello,

Well, have you ever taken some time to read about the Safety Index—what it actually means—or the explicit guides created to help players find decent casino? Because we are focused on reviewing casinos. Just as it is written anywhere on the website. Each casino with booking holds a separate branch - why? Because the casino and bookie quality are quite incompatible due to very different rules and the nature of the betting system.

I think the description is fairly straightforward:

"Explore world's biggest source of information about online casinos" Does betting on sports sound like a casino game?

I'm sorry you didn't ask before you decided the Safety Index of the casino is somehow a review of a sportsbook. You trusted your judgment on that, and it was, by our current approach, a mistake. Many things in life require a certain effort; reading and paying attention is one of the efforts we put in.

I wish we could help.

Your answer shows that you are NOT and were NOT going to take responsibility for your rating! I am careful about everything - and betting in casinos is different from betting in bookmaking. But if a casino provides under its brand betting, then your rating and your evaluation covers ALL - you give an assessment of ALL the product under this brand! And your answer says that you do not want to be responsible for their reviews, you do not want to ACTIVELY consider the activities of the casino-because as you correctly noted, I bet on the site and under the brand of the casino, not at the bookmaker's office!

To me, your response misses the base logic.

I'm quite familiar with what and how Casino Guru has been doing things, so when I say we do not review sportsbook parts on casinos - which is also quite a misleading description, if you don't mind - I guess we can consider that to be true.

So, saying, "But if a casino provides under its brand betting, then your rating and your evaluation covers ALL" in my opinion, represents a wish, not an actual state of things, because we have never reviewed sports books at casinos:

I'm sorry. It was all your expectations, not the reality.

Unfortunately, in your responses I see responses from casino representatives who do not want to return clients' money, you, like them, say that what is white is black. You say - there is no logic in my words, these are my expectations?!! - it's funny, you need to learn how to work with a casino from the Russian site "Bookmaker Rating" - it is Russian and I cannot contact it in the current political situation - you should just look at how much money they returned to their readers and learn how to deal with clients - your phrases about "my expectations" only speak of your arrogance and conceit, and not of a desire to help! And I will immediately stop your attempts to refer to the fact that the rating of BOOKMAKERS, and you the rating of CASINO - I cited them as an example of working with clients from both the bookmaker and the player. Now further on your opus - it is you who lack logic - hear me - the casino provides bookmaker services on its website, under its own brand (I hope you were taught at your conferences such a concept as a brand?) So the casino does not have a separate site for bets - it has everything in one place - under one BRAND - CASINO - and when you make a review and give an assessment of the casino, you give an assessment of everything that is on the site and under the casino brand !! Have I chewed this topic for you? It is simply disgusting to explain such things to a person who should objectively consider reality, and not write nonsense and abomination about expectations !! Once again - you give a review of a casino, which, among other things, provides services for sports betting - if you cannot fully evaluate it, then write in the CASINO review that we give an assessment "NOT" TO ALL THE PRODUCT PRESENTED ON THE CASINO SITE, and sports bets presented ON THE casino SITE and UNDER ITS BRAND are not included in the assessment !!!

Kindly put your emotions aside and focus on what I have been telling you:

We have never considered sportsbooks to be part of casino games or casino rules; it is a different universe.

Your response sounds like a person who is not ready to admit his bad idea and expectations.

I have nothing else to add on this subject. Despite that, I understand where your frustration comes from; I can't help you accept it.

Oh again - arrogance!! Leave my confiscation alone and the fact that I relied on your review - it's in the past. Go to logic courses - maybe this will help you realize your complete logical inconsistency, also leave my ideas and expectations alone, as well as acceptance of something or not - better take care of yourself - you have a complete mess in your head both in terms of logic and education. Now about your so-called logical construction - "We have never considered sportsbooks to be part of casino games or casino rules; it is a different universe. - this is the key phrase - these are your expectations, your excuses - you did not consider??? !!! - And others do!! And this is LOGICAL because nowhere on your site is it WRITTEN that THESE ASSESSMENTS DO NOT APPLY to sports betting!! You have assessments of the entire casino, which provides a full range of services - and you, like an ostrich, stick your head in the sand and say - nothing I know - these are your expectations! Petty and disgusting. I'll give you a childish example - obviously, this is your level at the moment - if a bottle of Coca-Cola has problems with the bottle itself, and not the drink - but the bottle is released at the Coca-Cola plant, then the entire COCA-COLA BRAND will be responsible. Is that clear? Or does arrogance overshadow everything? ... The ability to admit mistakes is a step forward - I do not expect anything from you - understand - you can not give or help anything - you are an empty shell at the moment - this is an attempt to give you a chance to think, to change something in yourself or on the site - maybe this will help someone in the future!

I'm just explaining how things work. Once you accept our methodology, you won't get mistaken again on our own website. That's it.

My logic and well-being are in balance. I don't have to use caps lock, exclamation marks, or overreact to something I did wrongly.

Nothing you will post in your current mood will change how Casino Guru reviews casinos. So, go for a walk; this is just a waste of time.

You're talking about my mood again?!! Are you okay? - maybe you need to take something? My mood is okay - it's your expectations and fantasies again)) This is a trick of petty crooks - to switch to mood, when in fact there is nothing to answer from the logical chain-)) I'm not interested in your well-being, why are you writing about it?! - that's in another section or site-))) And about logic - you have problems. Houston! - And I laid it out for you on the shelves - you can repeat dozens of times about having logic - but it's like sugar - if you don't have it in your mouth - you can repeat a hundred times - sweet, but sugar will not appear in your mouth-)) So your logic is in its infancy.. orivederci...