Sirwin Casino - general discussion

If you want to discuss anything related to Sirwin Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Unfortunately another scamming site, made a deposit of 220 dollars, one bet placed which has been voided for no reason and now i have max stake on everything 0 dollars and cant even withdrawa my deposit due to this coz they want to me to wager 200 dollars 😀 which i cant do with 0 limits max stakes.. classic strategy

Oh, so it's quite unpleasant if this casino did. When you talk about a bet, are we talking about sports betting ? If so, you can't even play the slots ? That's pretty weird to me and I'm surprised the casino didn't explain anything to you and ignored you. Do you have any idea what you're going to do? 

Hello Jacozp. Thank you for reaching out . I can assure you that we are a very serious casino . Can you please let me know your username to be able to check what happened? Many thanks

Sirwin is an awesome site with a decent RTP. I have made many deposits and withdrawals here. Withdrawals are usually instant except one time my withdrawal was under review but after about 1 hour I was able to submit the withdrawal again and it was paid out instantly. They are legit as it gets!! If you have never played here, you won't be disappointed.

Hi, I see you are replying to a player and you sound like a casino representative, is that right ? If so, we have some rules and in this situation it would certainly be appropriate if you linked your account using this guide and replied on behalf of the casino and of course you could also participate in the complaint section. 

Everything you need can be found here: https://casino.guru/forum/bonuses-and-promotions/rules-for-casino-representatives-adding-promotions

We are waiting for your email. 🙂

Hello, it's perfect that you have such a good casino experience. What payment method do you use to withdraw when you have money almost immediately ? Also did you know why one of them was under review and what was the problem ? 🙂

Hi Jaro

Thank you very much for you guidance. I sent an email will all the details asked to be register as a casino representative .

Should be fully synced now.

If you ever need anything, just ask. We'll be around. 🙂

Thank you very much, really appreciate it

I selected to receive an Ethereum withdrawal. The withdrawal under review was some type security compliance review or something like that. It only took around an hour's time.

Sure so it was pretty cool when it only took an hour and using crypto I think that's a common situation. So I hope you continue to do well and have as many successful withdrawals as possible. 😉

The casino does not want to withdraw the money. They ordered the deposit to be turned over 10 times. Unfortunately, I can't do it because they blocked me from playing.

requires betting on 2 or more events in one coupon with a total odds of 3 or higher.

Of course, I’ve met a lot, but these guys set wagering conditions on the verge of fantasy... either bet them an express bet, or play them in a casino. support doesn’t explain anything, stupidly copy-pastes the text of the notification... thank you for at least speaking Russian with a translator....

I had a good opinion of them, but I changed it when they started making problems and inventing absurd deposit turnover requirements.

Hello,

could you address the player's concern, please?

Uhm, 10 times clean deposit wagering, that's the highest I have ever heard of, I reckon. Could you find it somewhere in the rules? I went through "Anti Money Laundering Policy" but could not find it. 🤷‍♀️

Maybe you can help me with that.

It sounds partially like sports betting to me; frankly, this is not our line of work, we solely focus on casino games. Anyway, feel free to share more about these wagering requirements. I checked bonuses available on our site and found 45x. Well, I would skip that 🙂

I registered 2 weeks ago. everything was fine until yesterday when they canceled my withdrawal.

I received a notification in my account "You need to receive sports bets 10 times the amount of your deposit. When placing a bet there must be at least 2 matches and at least 3.00 odds"

This casino had two providers.

The first one had a bet limit of $1.

and the second one is prohibited in my region.

I went into the casino and bet on red and black... I even managed to win a little, but after another request they refused me and sent me exactly the same notification!

The next day I tried to withdraw money again. I received a new notification: "You need to receive sports bets equal to 10 times your deposit amount. When placing a bet, there must be at least 2 matches and at least 3.00 odds, or you can complete the slots area."

I played slots and lost some money. Then I moved on to the games Crash, Spaceman, Aviator.

In the end, I made x10 of the specified amount in the support service. I made a withdrawal request and was refused again. "In the live chat they also confirmed to me that the games cannot be used while spinning the deposit.

This is pure fraud. Not only do they create impossible conditions for scrolling through a deposit, but their own games are not suitable for them. support only points to slots where you will leave all the money yourself.

I asked several times to reconsider the condition. because it is impossible. to which the operator under the nickname "Joy" simply spammed me with the same offer and said that this is their new condition from 06/1/2024.

then "Joy" was replaced by the girl "Sera"... responsive, tried to help me, according to her, she talked with the provider where she was told that I should make a turnover of $5,000 (in the morning it was $2,500 from Joy)

I continued to play Pilot and blackjack. In total I made a turnover of about $1000, to which the support replied that this did not count and pointed to the slots again!!!

what is the result:

roulette (not where there is a probability of winning 1k2 or 1k3)

blackjack doesn't count

baccarat doesn't count

poker --- nothing

games like "Crach" are not allowed

Sports are completely prohibited in my region by the provider

Only slots remain! where with 100% probability you can leave all the money. especially x10 of the deposit (the deposit was $500)

As for me, this is pure SCAM. All conditions and requirements have been created for me to leave all the money...

If they give me the money, I won’t have any complaints, but so far I’ve been experiencing complete absurdity from this casino for 2 days. I've never seen anything like this before!!

I didn't take any bonuses. These conditions are only for my net deposit!

I am sorry for this whole situation at the casino. May I ask you if there is in the casino terms this kind of rule, please? That you need to wager 10x the deposit.🤔

It is nothing unusual that the casino would have some restricted games when wagering the bonus, but if you say that you did not take any bonus, this sounds weird to me, to tell you the truth.

Please reply to us if there is this kind of rule in their terms, so we can better understand this whole situation and help you out, if possible.